Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Skills you'll gain: Storyboarding, Wireframing, Information Architecture, Figma (Design Software), User Story, User Experience Design, User Centered Design, Prototyping, User Interface (UI), Usability, Mockups, Persona (User Experience), User Flows
Beginner · Course · 1 - 4 Weeks

Amazon Web Services
Skills you'll gain: AWS Identity and Access Management (IAM), Infrastructure as Code (IaC), Command-Line Interface, Amazon CloudWatch, AWS CloudFormation, Root Cause Analysis, Amazon DynamoDB, Customer Relationship Building, Network Troubleshooting, Amazon Web Services, Customer Relationship Management, Software Architecture, Linux Commands, Cloud Computing, Linux, Amazon S3, Web Applications, Information Technology, Customer Service, Software Development
Beginner · Professional Certificate · 3 - 6 Months

University of Pennsylvania
Skills you'll gain: People Analytics, Descriptive Analytics, Financial Statement Analysis, Business Analytics, Data-Driven Decision-Making, Customer Analysis, Human Capital, Human Resource Strategy, Operations Research, Financial Analysis, Marketing Analytics, Analytics, Operational Efficiency, Predictive Analytics, Customer Insights, Financial Data, Operational Analysis, Peer Review, Human Resources, Financial Accounting
Beginner · Specialization · 3 - 6 Months

Multiple educators
Skills you'll gain: Dashboard, Pseudocode, Jupyter, Algorithms, Data Literacy, Data Mining, Pandas (Python Package), Data Presentation, Correlation Analysis, Web Scraping, NumPy, Data Import/Export, Probability & Statistics, Programming Principles, Predictive Modeling, Computer Programming Tools, Data Science, Unsupervised Learning, Machine Learning, Project Management
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Cybersecurity, Security Controls, Information Systems Security, Security Management, Information Systems Security Assessment Framework (ISSAF), Network Security, Cyber Risk, Security Information and Event Management (SIEM), Information Assurance, Data Ethics, Ethical Standards And Conduct, SQL
Build toward a degree
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Prompt Engineering, Exploratory Data Analysis, Prompt Patterns, LangChain, Large Language Modeling, Retrieval-Augmented Generation, Model Evaluation, Unsupervised Learning, Generative Model Architectures, PyTorch (Machine Learning Library), ChatGPT, Generative AI, Restful API, LLM Application, Keras (Neural Network Library), Data Transformation, Supervised Learning, Responsible AI, Vector Databases, Data Import/Export
Beginner · Professional Certificate · 3 - 6 Months

IBM
Skills you'll gain: Cloud Computing Architecture, Technical Support, Cloud Services, Cloud Deployment, Generative AI, Hardware Troubleshooting, IT Service Management, Cloud Security, Cloud Infrastructure, Cybersecurity, Cloud Platforms, Cloud Computing, Professional Networking, Help Desk Support, Data Storage, Desktop Support, Peripheral Devices, Information Technology, Artificial Intelligence, Customer Service
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Cloud Deployment, CI/CD, Software Development Life Cycle, Open Web Application Security Project (OWASP), Continuous Integration, Istio, Linux Commands, Software Architecture, Agile Software Development, Scrum (Software Development), Cloud Computing Architecture, Application Deployment, Test Driven Development (TDD), Restful API, Git (Version Control System), DevOps, Grafana, Software Engineering, Data Import/Export, Application Development
Build toward a degree
Beginner · Professional Certificate · 3 - 6 Months

IBM
Skills you'll gain: Prompt Engineering, Prompt Patterns, Software Development Life Cycle, Retrieval-Augmented Generation, Software Architecture, Computer Vision, LangChain, ChatGPT, Responsive Web Design, Restful API, Generative AI, Responsible AI, IBM Cloud, Large Language Modeling, Data Import/Export, AI Workflows, Python Programming, Engineering Software, Machine Learning, Data Science
Build toward a degree
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Dashboard, SQL, Descriptive Statistics, Jupyter, Statistical Analysis, Data Analysis, Probability Distribution, Pandas (Python Package), Data Presentation, Statistics, Data Visualization, Statistical Methods, Relational Databases, Stored Procedure, Data Import/Export, Data Science, Programming Principles, Computer Programming Tools, Web Scraping, Python Programming
Build toward a degree
Beginner · Specialization · 3 - 6 Months

IBM
Skills you'll gain: Exploratory Data Analysis, Data Storytelling, Dashboard, Data Visualization Software, Plotly, Data Visualization, Data Presentation, Interactive Data Visualization, Generative AI, Model Evaluation, SQL, Data Transformation, Data Analysis, Statistical Visualization, IBM Cognos Analytics, Excel Formulas, Professional Networking, Data Import/Export, Microsoft Excel, Python Programming
Build toward a degree
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Threat Modeling, Network Security, Threat Management, Vulnerability Management, Intrusion Detection and Prevention, Hardening, Computer Security Incident Management, Security Management, Cyber Threat Intelligence, Cyber Attacks, Incident Response, Cybersecurity, Network Protocols, Threat Detection, Bash (Scripting Language), Debugging, Linux, Interviewing Skills, Python Programming, SQL
Build toward a degree
Beginner · Professional Certificate · 3 - 6 Months