Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Skills you'll gain: Instagram, Social Media Content, Drive Engagement, Social Media, Social Media Marketing, Social Media Strategy, Content Development and Management, Brand Marketing, Customer Engagement, Target Audience, Influencing
Beginner · Guided Project · Less Than 2 Hours

Board Infinity
Skills you'll gain: React Native, Mobile Development, Responsive Web Design, Cross Platform Development, iOS Development, User Interface (UI) Design, Android Development, Application Development, JavaScript Frameworks, Data Storage Technologies, Development Environment, Javascript, Data Management
Intermediate · Course · 1 - 4 Weeks

Northeastern University
Skills you'll gain: User Research, UI/UX Research, User Experience Design, Logo Design, User Centered Design, Experience Design, Usability, Wireframing, Mockups, Prototyping, Persona Development, Graphic and Visual Design
Beginner · Course · 1 - 3 Months

Skills you'll gain: Extract, Transform, Load, Apache Spark, Data Pipelines, Data Integration, Big Data, Data Processing, Data Warehousing, Data Management, Data Architecture, Database Design, Scalability
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Amazon Web Services, Distributed Denial-Of-Service (DDoS) Attacks, Infrastructure Security, Cloud Security, Network Security, Application Security, Firewall, Amazon Elastic Compute Cloud, Endpoint Security, Data Security, Vulnerability Management, Threat Detection, Identity and Access Management
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Infographics, Content Creation, Digital pedagogy, Developing Training Materials, Course Development
Beginner · Guided Project · Less Than 2 Hours

Real Madrid Graduate School Universidad Europea
Skills you'll gain: Marketing Effectiveness, Marketing Analytics, Key Performance Indicators (KPIs), Marketing, Return On Investment, Digital Marketing, Marketing Strategy and Techniques, Consumer Behaviour, Branding, Customer Engagement, Advertising, Brand Management, Strategic Partnership, Sales Process, Price Negotiation, Data Analysis, Stakeholder Management, Public Relations, Emotional Intelligence, Creative Thinking
Beginner · Course · 1 - 4 Weeks

Parsons School of Design, The New School
Skills you'll gain: Project Portfolio Management, Design Thinking, Risk Management, Strategic Thinking, Market Opportunities, Business Modeling, Design Strategies, Business Architecture, Human Centered Design, Innovation, Customer experience strategy (CX), Creativity, Ethical Standards And Conduct
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Penetration Testing, Cyber Security Assessment, Exploitation techniques, Vulnerability Assessments, Intrusion Detection and Prevention, Brute-force attacks, Application Security, Network Security, Virtual Local Area Network (VLAN), Cloud Security, API Testing, Wireless Networks
Advanced · Course · 1 - 4 Weeks

Skills you'll gain: Alteryx, Predictive Modeling, Scripting, R Programming, Predictive Analytics, Data Science, Advanced Analytics, Trend Analysis, Data Preprocessing, Data Integration, Exploratory Data Analysis, Data Manipulation, Data Visualization Software, Data Analysis, Model Evaluation, Data Cleansing, Risk Modeling, Machine Learning
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Sales Enablement, Sales Management, Customer Analysis, Sales Strategy, Marketing, Target Market, Verbal Communication Skills, Sales Training, Sales Process, Sales, Business Transformation, Smart Goals, Return On Investment, Customer experience strategy (CX), Leadership, Organizational Structure
Mixed · Course · 1 - 4 Weeks

Politecnico di Milano
Skills you'll gain: Large Language Modeling, LLM Application, Learning Strategies, Education Software and Technology, AI Personalization, Lifelong Learning, AI Enablement, Human Learning, Adult Learning Principles, Prompt Engineering Tools, Artificial Intelligence, Student-Centred Learning, Generative AI, Critical Thinking
Beginner · Course · 1 - 4 Weeks