Service design courses can help you learn user journey mapping, service blueprinting, and prototyping techniques. You can build skills in stakeholder engagement, service evaluation, and designing for diverse user needs. Many courses introduce tools like journey mapping software and customer feedback platforms, that support visualizing service interactions and gathering insights to enhance user experiences.

Institut Mines-Télécom
Skills you'll gain: Digital Transformation, Data Management, Data Strategy, Data Modeling, Data Quality, General Data Protection Regulation (GDPR), Business Transformation, Data Governance, Business Intelligence, Data-Driven Decision-Making, Data Analysis, Data Literacy, Big Data, Regulation and Legal Compliance, Information Privacy, Data Visualization, Business Strategy, Artificial Intelligence
★ 4.1 (7) · Beginner · Course · 1 - 3 Months

Skills you'll gain: Cloud Management, Cloud Infrastructure, Terraform, Cloud Computing, Kubernetes, Google Cloud Platform, Cloud Deployment, Infrastructure as Code (IaC), Nginx, Cloud API, Load Balancing
Intermediate · Project · Less Than 2 Hours

Skills you'll gain: 3D Modeling, SketchUp (3D Modeling Software), Autodesk Maya, Architectural Drawing, Computer Graphics, Computer Graphic Techniques, Architecture and Construction
★ 4.8 (12) · Beginner · Course · 1 - 4 Weeks

Microsoft
Skills you'll gain: Microsoft Visio, Diagram Design, Animations, Peer Review, Visual Design, Design Reviews, User Flows, Graphic and Visual Design, Layout Design, Style Guides, Process Design, Graphic and Visual Design Software, User Acceptance Testing (UAT), Usability Testing, Verification And Validation, User Research, Technical Communication, Business Process Modeling, Design Elements And Principles
Advanced · Course · 3 - 6 Months

Skills you'll gain: Oracle Cloud, Oracle Databases, Cloud Computing, Data Architecture, Strategic Partnership, Cloud Security, Database Architecture and Administration, Database Management, Cloud Infrastructure, Cloud Computing Architecture, Security Controls, Cloud Deployment, Scalability, Disaster Recovery
Intermediate · Course · 1 - 4 Weeks

Indian Institute of Technology Guwahati
Skills you'll gain: Sustainable Business, Sustainable Engineering, Product Design, Product Engineering, Product Development, Product Lifecycle Management, Product Strategy, Packaging and Labeling, Environmental Regulations, Sustainability Reporting, Product Improvement, Climate Change Mitigation, Corporate Sustainability, Industrial Design, Waste Minimization, Environmental Social And Corporate Governance (ESG), Environmental Science, Business Modeling, Pollution Prevention, Reverse Logistics
Beginner · Course · 1 - 4 Weeks

Alibaba Cloud Academy
Skills you'll gain: Serverless Computing, Cloud-Native Computing, Containerization, Kubernetes, DevOps, Cloud Management, Cloud Deployment, Cloud Solutions, Cloud Computing, Capacity Management, Cloud Services, Application Deployment, Cloud Computing Architecture, Cloud Development, Cloud Security, Application Security, AI Workflows, Scalability
Intermediate · Course · 1 - 3 Months

Dubai College of Tourism
Skills you'll gain: Service Recovery, Service Design, Journey Mapping, Customer experience improvement, Tactfulness, Experience Design, Guest Relations, Professional Development, Verbal Communication Skills, Hospitality Services, Team Performance Management, Communication, Communication Strategies, Customer Service, Hospitality, Service Management, Initiative and Leadership, Team Leadership, Leadership, Operations
Intermediate · Course · 1 - 4 Weeks

IESE Business School
Skills you'll gain: Design Thinking, Ideation, Design Research, User Research, Journey Mapping, Culture Transformation, Creative Problem-Solving, Qualitative Research, Problem Solving, Brainstorming, Critical Thinking and Problem Solving, Human Centered Design, Solution Design, Operations, Organizational Development, Complex Problem Solving, Organizational Change, Innovation, Strategic Thinking, Leadership
★ 5 (8) · Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Reverse Logistics, Order Management, Retail Store Operations, Retail Management, Loyalty Programs, Order Fulfillment, Customer Retention, Customer Service, Order Processing, Customer experience strategy (CX), Customer experience improvement, Supply Chain Systems, Logistics Management, Customer Engagement, Supply Chain, Operational Efficiency, Operations, Business, Payment Systems, Environment
Mixed · Course · 1 - 4 Weeks

Duke University
Skills you'll gain: Design Thinking, Design, Human Centered Design, Open Mindset, User Experience Design, Workplace inclusivity, Diversity Equity and Inclusion Initiatives, Diversity Awareness, Social Impact, Creativity, Team Collaboration
★ 4.7 (15) · Beginner · Course · 1 - 4 Weeks

Skills you'll gain: User Feedback, Customer Insights, Customer Service, Market Research, User Research, Target Audience, Marketing
★ 4.8 (31) · Beginner · Guided Project · Less Than 2 Hours