Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

University of London
Skills you'll gain: User Experience Design, Wireframing, Application Design, Technical Communication, Prototyping, Web Development, User Research, Usability Testing, Responsive Web Design, Version Control, Brainstorming, Project Planning, Application Programming Interface (API), Javascript, MongoDB
Mixed · Course · 1 - 3 Months

Skills you'll gain: Prompt Engineering, AI Personalization, Target Audience, Marketing Materials, ChatGPT, Customer Insights, Generative AI, Marketing Analytics, Email Marketing, Social Media Campaigns, Content Creation
Intermediate · Guided Project · Less Than 2 Hours

Johns Hopkins University
Skills you'll gain: Marketing Psychology, Influencing, Case Studies, Persuasive Communication, Advertising, Marketing Communications, Consumer Behaviour, Decision Making, Marketing Effectiveness, Neurology, Behavioral Economics, Marketing, Psychology, Anatomy
Intermediate · Course · 1 - 3 Months

Coursera
Skills you'll gain: User Research, Prototyping, Wireframing, Human Centered Design, Miro AI, User Flows, Design, User Interface (UI), Design Specifications, Interactive Design, Persona Development, Design Software, User Interface (UI) Design, UI Components, Ideation, Animations
Intermediate · Professional Certificate · 3 - 6 Months

University of Colorado Boulder
Skills you'll gain: Interpersonal Communications, Verbal Communication Skills, Active Listening, Constructive Feedback, Communication, Technical Management, Trustworthiness, Rapport Building, Business Communication, Non-Verbal Communication, Management Training And Development, Professional Development, Supervision, Leadership, Emotional Intelligence, Leadership Development, Coaching
Beginner · Course · 1 - 4 Weeks

Tecnológico de Monterrey
Skills you'll gain: Brand Strategy, Branding, Brand Management, Brand Awareness, Brand Loyalty, Strategic Marketing, Strategic Partnership, Organizational Strategy, Business Strategy, Marketing Strategies, Customer experience improvement, Growth Strategies, Strategic Communication, Market Share, New Business Development, Consumer Behaviour, User Experience, Product Lifecycle Management, Competitive Analysis
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Overcoming Objections, Closing (Sales), Value Propositions, Selling Techniques, Sales Presentation, Technical Sales, Inside Sales, Sales Strategy, Sales Process, Sales, Business Communication, Outside Sales, Customer Service
Beginner · Course · 1 - 4 Weeks

LearnQuest
Skills you'll gain: Apache Maven, Software Development Life Cycle, Unified Modeling Language, Object Oriented Programming (OOP), Build Tools, CI/CD, Object Oriented Design, Software Development Methodologies, Jenkins, Continuous Integration, Agile Methodology, Software Development Tools, Version Control, Software Design Patterns, Software Development, Test Driven Development (TDD), Computational Thinking, Cloud Development, Continuous Delivery, Programming Principles
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Network Troubleshooting, OSI Models, Network Model, TCP/IP, Networking Hardware, Local Area Networks, Network Protocols, General Networking, Network Architecture, Network Infrastructure, Network Switches, Test Equipment, Test Tools
Beginner · Course · 1 - 3 Months

University of Colorado Boulder
Skills you'll gain: Proposal Writing, Interpersonal Communications, Editing, Verbal Communication Skills, Active Listening, Public Speaking, Constructive Feedback, Business Writing, Technical Writing, Technical Communication, Technical Management, Communication, Presentations, Proofreading, Trustworthiness, Persuasive Communication, Storytelling, Non-Verbal Communication, Rapport Building, Engineering Management
Build toward a degree
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Figma (Design Software), Responsive Web Design, User Interface and User Experience (UI/UX) Design, Usability, Web Design, User Experience, User Interface (UI), Typography, Design Elements And Principles, Layout Design, Color Theory, UI Components, Wireframing, Web Components, Mockups
Intermediate · Course · 1 - 3 Months
Amazon Web Services
Skills you'll gain: Prompt Engineering, Amazon Bedrock, Responsible AI, Application Deployment, Amazon Elastic Compute Cloud, Unit Testing, Amazon Web Services, Version Control, Generative AI, LLM Application, AI Enablement, Test Case, DevOps, Retrieval-Augmented Generation, CI/CD, Artificial Intelligence, Software Configuration Management, Application Lifecycle Management
Beginner · Course · 1 - 4 Weeks