Service design courses can help you learn user journey mapping, service blueprinting, and prototyping techniques. You can build skills in stakeholder engagement, service evaluation, and designing for diverse user needs. Many courses introduce tools like journey mapping software and customer feedback platforms, that support visualizing service interactions and gathering insights to enhance user experiences.

Skills you'll gain: Dashboard, Microsoft Excel, Business Analytics, Financial Analysis, Spreadsheet Software, Statistical Modeling, Financial Data, Predictive Modeling, People Analytics, Trend Analysis, Excel Macros, Sales, Performance Analysis, Simulation and Simulation Software, Budgeting, Automation, Performance Metric
Mixed · Course · 1 - 3 Months

Skills you'll gain: Classification And Regression Tree (CART), Dashboard Creation, Dashboard, Decision Intelligence, Descriptive Statistics, Root Cause Analysis, Data Analysis, Predictive Modeling, Advanced Analytics, Tableau Software, Scikit Learn (Machine Learning Library), Model Deployment, Artificial Intelligence and Machine Learning (AI/ML), Natural Language Processing, Apache Spark, Keras (Neural Network Library), Retrieval-Augmented Generation, Reinforcement Learning, Apache Kafka, SQL
Intermediate · Specialization · 3 - 6 Months

Coursera
Skills you'll gain: Data Presentation, Report Writing, Data Storytelling, Presentations, Research Reports, Data Visualization, Business Reporting, Microsoft PowerPoint, Business Communication, Branding, Business Metrics
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Teradata SQL, Google Cloud Platform, Identity and Access Management, Database Design, Extract, Transform, Load, Query Languages, Role-Based Access Control (RBAC), Relational Databases, Data Modeling, SQL, Data Import/Export, Data Warehousing, Database Management, Data Architecture, Database Architecture and Administration
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Outbound Calls, Telemarketing, Customer Communications Management, Lead Generation, Direct Marketing, Telephone Skills, Phone Sales, Call Center Experience, Regulatory Compliance, Compliance Training, Telecommunications, Compliance Management, Legal Risk, General Sales Practices, Informed Consent, Law, Regulation, and Compliance, Compliance Reporting, Regulatory Requirements, Record Keeping, Risk Analysis
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Oral Expression, Active Listening, Verbal Communication Skills, Discussion Facilitation, Interviewing Skills, Oral Comprehension, Teamwork, Communication, Communication Strategies, Greeting Customers, Interpersonal Communications, Corporate Communications, Collaboration, Business Communication, Professionalism, Rapport Building, Non-Verbal Communication, Assertiveness
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Serverless Computing, Digital Transformation, Application Programming Interface (API), Business Transformation, Hybrid Cloud Computing, Cloud Infrastructure, Google Cloud Platform, Containerization, Multi-Cloud, Technology Strategies, Cloud Computing, Cloud Deployment, Kubernetes
Beginner · Course · 1 - 4 Weeks

Board Infinity
Skills you'll gain: Eclipse (Software), Java Programming, Object Oriented Programming (OOP), Software Development Tools, Java, Computer Programming Tools, Object Oriented Design, Integrated Development Environments, Development Environment, Computer Programming, Programming Principles, Virtual Machines, Algorithms
Beginner · Course · 1 - 4 Weeks

Kennesaw State University
Skills you'll gain: Six Sigma Methodology, Lean Methodologies, Quality Improvement, Lean Six Sigma, Quality Assessment, Process Improvement, Quality Monitoring, Quality Management, Team Management, Service Improvement, Product Quality (QA/QC), Team Building, Lean Manufacturing, Process Improvement and Optimization, Continuous Improvement Process, Team Leadership, Business Process, Production Process, Production Management, Root Cause Analysis
Beginner · Course · 1 - 4 Weeks

University of Colorado Boulder
Skills you'll gain: Prompt Engineering, New Product Development, Model Based Systems Engineering, Model Evaluation, Failure Analysis, Sustainable Business, Data Mining, Field-Programmable Gate Array (FPGA), Delegation Skills, Strategic Decision-Making, Real-Time Operating Systems, Object Oriented Design, Project Schedules, Sampling (Statistics), Data Ethics, Sustainability Reporting, Database Design, Agentic systems, Data Visualization, Supervised Learning
Earn a degree
Degree · 1 - 4 Years

University of Minnesota
Skills you'll gain: Software Development Methodologies, Agile Methodology, Software Engineering, Software Development Life Cycle, Requirements Analysis, Application Deployment, Agile Software Development, Software Architecture, Verification And Validation, Software Development, Process Driven Development, Waterfall Methodology, System Requirements, Software Testing, Development Testing
Beginner · Course · 1 - 4 Weeks

Northeastern University
Skills you'll gain: Data Storytelling, Software Quality Assurance, Object Oriented Design, Process Mapping, Generative AI, Open Web Application Security Project (OWASP), Text Mining, Systems Development Life Cycle, Database Design, Agile Software Development, Test Automation, Data Governance, Unsupervised Learning, Integration Testing, Cybersecurity, Classification Algorithms, PyTorch (Machine Learning Library), Statistical Hypothesis Testing, User Experience Design, Natural Language Processing
Earn a degree
Degree · 1 - 4 Years