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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • Status: New
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    AI Business School

    AI agents and creator tools for management professionals

    Skills you'll gain: Agentic Workflows, AI Workflows, Productivity, AI Orchestration, AI Personalization, AI Enablement, Responsible AI, Business Analysis, Business Technologies, Innovation, ChatGPT, Operational Efficiency, Risk Analysis

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
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    Google Cloud

    Vertex AI Search for Commerce

    Skills you'll gain: AI Personalization, AI Enablement, Data Integration, Google Cloud Platform, MLOps (Machine Learning Operations), Model Deployment, Cloud Management, Data Modeling, System Monitoring, Restful API, Performance Measurement

    Advanced · Course · 1 - 3 Months

  • Status: Free Trial
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    Whizlabs

    Microsoft Power Platform: Extend the user experience

    Skills you'll gain: Power Apps Component Framework, Microsoft Power Platform, Microsoft Azure, Microsoft 365, Platform As A Service (PaaS), No-Code Development, Enterprise Application Management, Application Development, Application Design, Microsoft Copilot, Data Management, Dashboard, Data Integration, Business Process Automation, Security Controls

    Intermediate · Course · 1 - 4 Weeks

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    Northeastern University

    Engaging in Improving Patient Experience Through Analytics

    Skills you'll gain: Decision Support Systems, Customer experience improvement, Resource Allocation, Health Informatics, Patient-centered Care, Stakeholder Analysis, Operational Analysis, Predictive Analytics, Business Analysis, Analytics, Data-Driven Decision-Making, Personalized Service, Process Development, Systems Integration, Innovation

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Создаем аккаунт для бизнеса в Twitter

    Skills you'll gain: Social Media, Social Media Management, Account Management, Business Planning, Customer Engagement, Target Audience

    Beginner · Guided Project · Less Than 2 Hours

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    LearnKartS

    Google Analytics Course: Track, Analyze & Grow

    Skills you'll gain: Google Analytics, Web Analytics, Marketing Analytics, Looker (Software), Real Time Data, Analytics, Google Ads, Data Analysis, Customer Insights, Target Audience, Marketing Strategies, Performance Analysis, Customer Retention, E-Commerce

    Beginner · Course · 1 - 4 Weeks

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    Fundação Instituto de Administração

    Comportamento e Marketing Digital

    Skills you'll gain: Integrated Marketing Communications, Marketing Strategies, Digital Marketing, Consumer Behaviour, Marketing, Marketing Strategy and Techniques, Customer Insights, Customer experience strategy (CX), E-Commerce, Target Audience

    Beginner · Course · 1 - 4 Weeks

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    C

    Coursera

    Enhancing Educational Content with Fliki AI's Text-to-Speech

    Skills you'll gain: Multimedia, Education Software and Technology, Developing Training Materials, Finance, Presentations, Video Editing, Video Production, Generative AI, Content Creation

    Beginner · Course · 1 - 4 Weeks

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    B

    Board Infinity

    Fundamentals of Test Case Design

    Skills you'll gain: Test Case, Test Planning, Test Automation, System Testing, Test Engineering, Continuous Integration, Acceptance Testing, Test Tools, CI/CD, Continuous Delivery, Regression Testing, Quality Assurance, Software Development Tools, Software Engineering Tools

    Beginner · Course · 1 - 4 Weeks

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    Starweaver

    GenAI Data and Analytics Academy

    Skills you'll gain: Prompt Engineering, Generative AI Agents, Retrieval-Augmented Generation, CrewAI, AI Orchestration, Vector Databases, Model Deployment, AI Personalization, Generative AI, Transfer Learning, Kubernetes, Enterprise Application Management, ChatGPT, AI Workflows, Containerization, Agentic systems, MLOps (Machine Learning Operations), Python Programming, System Monitoring, Engineering

    Intermediate · Specialization · 3 - 6 Months

  • Status: New
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    EDUCBA

    Master Quality Models with CMMI: Analyze, Apply & Improve

    Skills you'll gain: Continuous Improvement Process, Process Improvement, Risk Management, Performance Measurement, Quality Management, Process Analysis, Performance Management, Project Management, Process Optimization, Verification And Validation, Requirements Analysis, Project Planning, Root Cause Analysis

    5
    Rating, 5 out of 5 stars
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    17 reviews

    Mixed · Course · 1 - 4 Weeks

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    Edureka

    PySpark for Data Science

    Skills you'll gain: PySpark, Data Pipelines, Dashboard, Data Processing, Data Storage Technologies, Data Visualization, Natural Language Processing, Data Analysis Expressions (DAX), Data Storage, Data Transformation, Machine Learning, Deep Learning, Logistic Regression

    2.7
    Rating, 2.7 out of 5 stars
    ·
    11 reviews

    Intermediate · Specialization · 3 - 6 Months

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In summary, here are 10 of our most popular customer journey courses

  • AI agents and creator tools for management professionals: AI Business School
  • Vertex AI Search for Commerce: Google Cloud
  • Microsoft Power Platform: Extend the user experience: Whizlabs
  • Engaging in Improving Patient Experience Through Analytics: Northeastern University
  • Создаем аккаунт для бизнеса в Twitter: Coursera
  • Google Analytics Course: Track, Analyze & Grow: LearnKartS
  • Comportamento e Marketing Digital: Fundação Instituto de Administração
  • Enhancing Educational Content with Fliki AI's Text-to-Speech: Coursera
  • Fundamentals of Test Case Design: Board Infinity
  • GenAI Data and Analytics Academy: Starweaver

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