Skills you'll gain: IT Service Management, Technical Support, Desktop Support, Service Level, Help Desk Support, Customer Service, System Support, End User Training and Support, Remote Access Systems, Issue Tracking, Technical Communication, Technical Documentation

Skills you'll gain: Cryptography, Encryption, Key Management, Public Key Cryptography Standards (PKCS), Cybersecurity, Communication Systems, Digital Communications, Authentications, Data Integrity, Algorithms

Skills you'll gain: Power BI, Microsoft Copilot, Data Visualization Software, Data Storytelling, Data Modeling, Interactive Data Visualization, Data Analysis, Microsoft Power Platform, Asset Management, Data Manipulation, Data Transformation, Microsoft 365, Data Cleansing, Data Import/Export, Data Quality

Skills you'll gain: Critical Thinking, digital literacy, Information Management, Research, Productivity, Data Sharing, Reliability, Organizational Skills, Ethical Standards And Conduct, Identity and Access Management, Intellectual Property

Skills you'll gain: Professionalism, Workflow Management, Accountability, Time Management, Agile Methodology, Continuous Improvement Process, Plan Execution, Problem Solving, Process Improvement, Planning, Adaptability, Client Services, Quality Improvement, Communication Planning, Critical Thinking and Problem Solving, Communication, Decision Making, Customer experience improvement

Skills you'll gain: Compensation Analysis, Meeting Facilitation, Performance Review, Staff Management, Safety Training, Strategic Leadership, Prioritization, Human Resources, Diversity and Inclusion, Performance Management, Human Resources Management and Planning, Recruitment, Time Management, Organizational Strategy, Human Resource Management, Organizational Skills, Stakeholder Management, Strategic Planning, Business Metrics, Leadership

Skills you'll gain: Creativity, Creative Thinking, Brainstorming, Design Thinking, Creative Problem-Solving, Curiosity, Innovation, Cognitive flexibility, Problem Solving, Dealing With Ambiguity, Persona (User Experience)

Skills you'll gain: Cloud Deployment, Cloud Development, Microsoft Azure, Cloud Storage, Data Storage, Serverless Computing, Software Development, Cloud Security, Virtual Machines, Data Storage Technologies, Continuous Deployment, Development Environment, Cloud Management, Application Deployment, Cloud Applications, Virtualization and Virtual Machines, Data Security, Microsoft Power Automate/Flow, Event-Driven Programming, C# (Programming Language)

Skills you'll gain: Prompt Engineering, Customer Retention, Customer Acquisition Management, User Feedback, Responsible AI, Customer Service, Customer experience strategy (CX), Customer Success Management, Customer Engagement, Generative AI, Customer Support, Customer Analysis, AI Personalization, ChatGPT, Anthropic Claude, Artificial Intelligence, Business Process Automation, Data-Driven Decision-Making, Automation, Predictive Analytics

Skills you'll gain: Design Thinking, Innovation, Ideation, Human Centered Design, Brainstorming, Strategic Leadership, Leadership, Storyboarding, Customer Engagement, Creative Thinking, Collaboration, Qualitative Research, Empathy

Skills you'll gain: Enterprise Risk Management (ERM), IT Management, Data Security, Disaster Recovery, Audit Planning, Information Technology, Risk Management, Information Systems Security, Data Validation, Compliance Management, Risk Mitigation, Data Governance, Information Assurance, Security Controls, Law, Regulation, and Compliance, Auditing, Data Integrity, Personally Identifiable Information, Identity and Access Management, Business Continuity

Skills you'll gain: Team Leadership, Team Oriented, Drive Engagement, Collaboration, Organizational Effectiveness, Productivity, Resource Management, Employee Engagement, Overcoming Obstacles, Empowerment