Customer insights courses can help you learn techniques for gathering and analyzing consumer data, understanding buyer behavior, and developing effective marketing strategies. You can build skills in conducting surveys, interpreting qualitative feedback, and utilizing segmentation to target specific audiences. Many courses introduce tools like Google Analytics, CRM software, and data visualization platforms, that support transforming insights into actionable business strategies.

Skills you'll gain: Data Storytelling, Data Visualization Software, Dashboard Creation, Dashboard, Data Analysis Software, Data Analysis, Advanced Analytics, Interactive Data Visualization, Data Manipulation, Data Presentation, Data Transformation, Data Sharing, Embeddings
Advanced · Course · 1 - 4 Weeks

Skills you'll gain: Data Storytelling, Data Presentation, Data Visualization Software, Data Visualization, Interactive Data Visualization, Dashboard, Dashboard Creation, Tableau Software, Microsoft Excel, Excel Formulas, Pivot Tables And Charts, Spreadsheet Software, Data Analysis Software, Business Intelligence, Performance Tuning, Data Analysis, Analytics, Analytical Skills, Business Metrics
Beginner · Course · 1 - 3 Months

Fundação Instituto de Administração
Skills you'll gain: Marketing Strategies, Strategic Marketing, Marketing Planning, Marketing, Customer experience strategy (CX), Customer Analysis, Consumer Behaviour, Content Marketing, Customer Insights, Journey Mapping, Digital Marketing, Sales Process, Digital Media Strategy, Conversion Funnel Analysis, Content Strategy, Brand Awareness
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: De-escalation Techniques, Interpersonal Communications, Anthropic Claude, Empathy, Organizational Development, Customer Complaint Resolution, AI literacy, Quality Assessment, Emotional Intelligence, Knowledge Transfer, Active Listening, ChatGPT, Communication, Customer Analysis, Customer and Client Support, Quality Improvement, Customer Support, Content Performance Analysis, Independent Thinking, Customer Communications Management
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: User Story, Backlogs, Scaled Agile Framework, Project Estimation, Sprint Planning, Agile Project Management, Agile Software Development, Scrum (Software Development), Sprint Retrospectives, Agile Methodology, Stakeholder Communications, Team Building, Agile Product Development, Jira (Software), Estimation, Planning, Project Management, Kanban Principles, Product Management, Prioritization
Beginner · Specialization · 3 - 6 Months
University of Illinois Urbana-Champaign
Skills you'll gain: Marketing, MarTech, Marketing Channel, Digital Marketing Tools, Marketing Strategies, Digital Marketing, Promotional Strategies, Digital Transformation, Promotions and Campaigns, Product Development, Market Dynamics, Consumer Behaviour, New Product Development, E-Commerce, Innovation, Customer Engagement
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Sales Presentation, Presentations, Sales Presentations, Product Demonstration, Microsoft PowerPoint, Microsoft Office, Customer Analysis, Competitive Analysis, Productivity Software, Business Communication, Value Propositions
Beginner · Guided Project · Less Than 2 Hours

University of Illinois Urbana-Champaign
Skills you'll gain: Human Centered Design, Stakeholder Engagement, Design Thinking, Design Research, Creativity, Ideation, Stakeholder Analysis, Cooperation, Data Collection, Storytelling, Collaboration, Innovation, Stakeholder Communications, Data Storytelling, User Research, Process Mapping, Communication, Needs Assessment, Diversity and Inclusion, Coordination
Mixed · Course · 1 - 3 Months

Skills you'll gain: Salesforce Development, Salesforce, Application Deployment, Workflow Management, Operational Efficiency, Dashboard, Data Access, Force.com, Process Design, Application Design, Application Development, Cloud Deployment, No-Code Development, User Accounts, User Provisioning, UI Components, Business Process Automation, Customer Relationship Management (CRM) Software, Business Logic, User Interface (UI)
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Network Troubleshooting, Incident Response, Technical Support and Services, Cybersecurity, Incident Management, Cyber Attacks, Security Management, Cyber Security Policies, Cyber Security Strategy, Networking Hardware, Threat Detection, Technical Support, Network Security, General Networking, Computer Networking, Network Architecture, Network Administration, Cyber Risk
Beginner · Course · 1 - 4 Weeks

Board Infinity
Skills you'll gain: Data Visualization Software, Dashboard, Dashboard Creation, Data Visualization, Interactive Data Visualization, Data Transformation, Data Presentation, Tableau Software, Data Storytelling, Data Manipulation, Exploratory Data Analysis, Data Analysis
Beginner · Course · 1 - 4 Weeks

O.P. Jindal Global University
Skills you'll gain: Psychology, Mental Health Diseases and Disorders, Human Learning, Research Methodologies, Learning Theory, Science and Research, Research, Research Design, Human Development, Scientific Methods, Social Sciences, Culture, Biology, Experimentation, Empathy & Emotional Intelligence, Statistical Analysis, Intelligence Collection and Analysis
Build toward a degree
Beginner · Course · 3 - 6 Months