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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • Status: Free Trial
    Free Trial
    L

    L&T EduTech

    CPS solution for Industries

    Skills you'll gain: Embedded Systems, Control Systems, Programmable Logic Controllers, Robotics, Internet Of Things, C (Programming Language), Automation, Simulation and Simulation Software, Integration Testing, Cloud Computing, Electronic Components, Computer Hardware, Matlab

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Maryland, College Park

    Lean Enterprise Framework: Transform the Business Model

    Skills you'll gain: Innovation, Product Lifecycle Management, New Product Development, Design Thinking, Agile Product Development, Product Development, Product Management, Business Modeling, Product Strategy, Customer experience strategy (CX), Product Marketing, Key Performance Indicators (KPIs), Value Propositions, Performance Measurement, Portfolio Management, Customer Insights, Business Metrics, Customer experience improvement, Lean Methodologies

    Beginner · Course · 1 - 3 Months

  • Status: Free
    Free
    C

    Coursera

    Machine Learning with PySpark: Recommender System

    Skills you'll gain: PySpark, Apache Spark, Data Pipelines, Data Processing, AI Personalization, Dimensionality Reduction, OpenAI API, Data Manipulation, Pandas (Python Package), Data Transformation, Predictive Modeling, Unsupervised Learning, Applied Machine Learning, Scatter Plots, Embeddings, Machine Learning

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    B

    Board Infinity

    Scrum Fundamentals and Industry Planning Techniques

    Skills you'll gain: Sprint Planning, Sprint Retrospectives, Agile Methodology, Backlogs, Agile Project Management, Estimation, Capacity Planning, Project Estimation, Meeting Facilitation, User Story, Dependency Analysis, Goal Setting, Capacity Management, Cross-Functional Team Leadership, Prioritization, Collaboration, Stakeholder Management, Team Building, Risk Mitigation

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Interests of the average Facebook User

    Skills you'll gain: Target Audience, Facebook, Social Media, Persona Development, Social Media Marketing, Social Media Strategy, Customer Insights, Presentations, Web Analytics, Marketing Budgets

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: New
    New
    P

    Packt

    Learn Tableau by Working on Exciting Dashboards

    Skills you'll gain: Data Storytelling, Tableau Software, Dashboard, Interactive Data Visualization, Data Visualization Software, Data Analysis, Sales Strategy, Key Performance Indicators (KPIs), Trend Analysis, Performance Analysis, Investment Management, Financial Data

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    I

    Interactive Brokers

    Business and Consumer Activity and Confidence (US)

    Skills you'll gain: Financial Trading, Market Dynamics, Business Economics, Market Trend, Market Intelligence, Consumer Behaviour, Economics, Financial Market, Supply And Demand, Investments, Financial Data, Forecasting

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    P

    Pearson

    The Zero Trust Framework

    Skills you'll gain: Zero Trust Network Access, Cybersecurity, Vulnerability Assessments, Cyber Security Strategy, Cyber Security Assessment, IT Security Architecture, Network Security, Threat Modeling, Security Strategy, Security Controls, Cloud Security, Authentications, Identity and Access Management

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    G

    Google Cloud

    Building Batch Data Pipelines on GCP em Português Brasileiro

    Skills you'll gain: Dataflow, Data Pipelines, Extract, Transform, Load, Apache Airflow, Apache Spark, Workflow Management, Data Warehousing, Data Processing, Google Cloud Platform, PySpark, Data Integration, Data Lakes, Data Quality, Serverless Computing

    4.8
    Rating, 4.8 out of 5 stars
    ·
    16 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    P

    Packt

    Advanced IT Tools, Career Prep, and System Management

    Skills you'll gain: Linux Administration, Linux, System Configuration, Operating System Administration, Systems Administration, File Systems, Virtualization, File Management, Virtual Machines, Information Technology, Data Storage Technologies, Technical Communication

    Advanced · Course · 1 - 3 Months

  • Status: Preview
    Preview
    I

    IBM

    Architecting Applications for IBM Z and Cloud

    Skills you'll gain: Containerization, Restful API, Event-Driven Programming, DevOps, Data Integration, z/OS, Solution Architecture, Cloud Applications, Microservices, Enterprise Architecture, IBM Cloud, Application Lifecycle Management, Cloud-Native Computing, Application Design, CI/CD, Systems Integration, Software Architecture, Mainframe Computing

    4.7
    Rating, 4.7 out of 5 stars
    ·
    11 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    E

    Edureka

    Python for Data Visualization and Analysis

    Skills you'll gain: Data Storytelling, Data Visualization, Matplotlib, Plotly, Scientific Visualization, Seaborn, Exploratory Data Analysis

    Intermediate · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer journey courses

  • CPS solution for Industries: L&T EduTech
  • Lean Enterprise Framework: Transform the Business Model: University of Maryland, College Park
  • Machine Learning with PySpark: Recommender System: Coursera
  • Scrum Fundamentals and Industry Planning Techniques: Board Infinity
  • Interests of the average Facebook User: Coursera
  • Learn Tableau by Working on Exciting Dashboards: Packt
  • Business and Consumer Activity and Confidence (US): Interactive Brokers
  • The Zero Trust Framework: Pearson
  • Building Batch Data Pipelines on GCP em Português Brasileiro: Google Cloud
  • Advanced IT Tools, Career Prep, and System Management: Packt

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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