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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


  • Status: Free Trial
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    Skillshare

    Surface Pattern Design: Key Principles for Amazing Patterns

    Skills you'll gain: Layout Design, Creative Design, Graphic and Visual Design Software

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free
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    Goldman Sachs

    Goldman Sachs 10,000 Women के साथ, संचालन के मूल सिद्धांत

    Skills you'll gain: Process Mapping, Business Operations, Business Process, Operations Management, Process Improvement, Operational Efficiency, Technology Strategies, Growth Strategies, Customer Service, Business Strategy, Business Technologies, Competitive Analysis

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
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    LearnQuest

    Teradata: Building Analytics Systems

    Skills you'll gain: Exploratory Data Analysis, Teradata SQL, JSON, Data Integration, Advanced Analytics, Data Cleansing, Text Mining, Data Quality, Data Analysis, Statistical Analysis, Application Programming Interface (API), Database Management, Natural Language Processing

    Intermediate · Course · 1 - 4 Weeks

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    Coursera

    Instagram Growth: Boost Your Engagement

    Skills you'll gain: Instagram, Drive Engagement, Social Media Management, Social Media Content, Social Media, Social Media Marketing, Social Media Strategy, Customer Engagement, Social Media Campaigns, Content Creation, Storytelling, Content Strategy, Content Management

    Beginner · Course · 1 - 4 Weeks

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    Packt

    From Recipe to Chef - Become an LLM Engineer

    Skills you'll gain: Prompt Engineering, LangChain, Large Language Modeling, Data Quality, Model Deployment, Data Ethics, No-Code Development, Model Evaluation, Responsible AI, Application Development, Transfer Learning, Application Programming Interface (API)

    Intermediate · Course · 1 - 3 Months

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    Google Cloud

    Agents d'IA générative : transformer l'entreprise

    Skills you'll gain: Generative AI Agents, Prompt Engineering, AI Enablement, Customer experience improvement, Technology Strategies, Large Language Modeling, Solution Design, Innovation, Google Cloud Platform, Business Transformation, Business Strategy

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
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    Packt

    Blender Essentials for 3D Plant and Vegetation Modeling

    Skills you'll gain: 3D Modeling, 3D Assets, Computer Graphics, Visualization (Computer Graphics), Computer Graphic Techniques, Virtual Environment

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
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    Packt

    Advanced Blender Techniques for Realistic Vegetation

    Skills you'll gain: 3D Modeling, 3D Assets, Computer Graphics, Virtual Reality, Animation and Game Design

    Intermediate · Course · 1 - 3 Months

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    Packt

    Project Management Best Practices using Agile and Scrum

    Skills you'll gain: Sprint Retrospectives, Agile Methodology, Agile Project Management, Change Management, Agile Software Development, Organizational Change, Team Management, Team Building, Leadership Studies, Sprint Planning, Project Management Software, Continuous Improvement Process, Communication

    Intermediate · Course · 3 - 6 Months

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    Packt

    Intro to Git

    Skills you'll gain: GitHub, Git (Version Control System), Version Control, Collaborative Software, Software Versioning, Software Development Tools, Command-Line Interface

    Beginner · Course · 1 - 4 Weeks

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    Packt

    Cloud Deployment

    Skills you'll gain: Cloud Infrastructure, Cloud Deployment, Cloud Computing, Cloud Services, Virtual Networking, Cloud Management, Virtual Machines, Virtualization, Application Deployment, Data Migration, Disaster Recovery, Cloud Storage, Dynamic Host Configuration Protocol (DHCP), Containerization

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free
    Free
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    Amazon Web Services

    Amazon Connect Instance Fundamentals

    Skills you'll gain: Amazon Web Services, Cloud Infrastructure, Data Storage, Identity and Access Management, System Configuration, Telecommunications, Inbound Calls, Outbound Calls, User Accounts, Customer experience improvement, Regional Sales

    Beginner · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer journey courses

  • Surface Pattern Design: Key Principles for Amazing Patterns: Skillshare
  • Goldman Sachs 10,000 Women के साथ, संचालन के मूल सिद्धांत: Goldman Sachs
  • Teradata: Building Analytics Systems: LearnQuest
  • Instagram Growth: Boost Your Engagement: Coursera
  • From Recipe to Chef - Become an LLM Engineer: Packt
  • Agents d'IA générative : transformer l'entreprise: Google Cloud
  • Blender Essentials for 3D Plant and Vegetation Modeling: Packt
  • Advanced Blender Techniques for Realistic Vegetation: Packt
  • Project Management Best Practices using Agile and Scrum: Packt
  • Intro to Git: Packt

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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