• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Journey

Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Popular Customer Journey Courses and Certifications


  • P

    Packt

    Foundations of Azure Infrastructure Design

    Skills you'll gain: Microsoft Azure, Authorization (Computing), Azure Active Directory, Cloud Infrastructure, Authentications, Cloud Security, IT Security Architecture, Role-Based Access Control (RBAC), Infrastructure Security, Identity and Access Management, System Monitoring, Cloud Computing Architecture, Cloud Management, Active Directory, Data Governance, Enterprise Application Management, Personally Identifiable Information, Security Management, Information Management, Solution Design

    Intermediate · Course · 1 - 4 Weeks

  • E

    EDUCBA

    Personality Development: Analyze & Apply Growth

    Skills you'll gain: Personal Development, Human Development, Personal Attributes, Self-Awareness, Psychosocial Assessments, Growth Mindedness, Lifelong Learning, Psychology, Psychological Evaluations, Social Sciences, Sociology, Goal Setting

    ★ 5 (7) · Mixed · Course · 1 - 4 Weeks

  • C

    Coursera

    Product Recommender System: OpenAI Text Embedding

    Skills you'll gain: Embeddings, AI Personalization, OpenAI API, Data Analysis, Generative AI, OpenAI, Data Manipulation, Prototyping, Data Visualization, Python Programming, Dimensionality Reduction

    Intermediate · Guided Project · Less Than 2 Hours

  • P

    Packt

    Salesforce Integration With External Systems Part 1

    Skills you'll gain: Salesforce Object Query Language (SOQL), Salesforce Development, Simple Object Access Protocol (SOAP), Systems Integration, Salesforce, Restful API, Web Services, Integration Testing, Data Integration, Software Development Tools, Application Programming Interface (API), Real Time Data, Development Environment, Postman API Platform, Data Import/Export, Event-Driven Programming, Authentications, Web Components

    Beginner · Course · 1 - 3 Months

  • P

    Packt

    Blender to Unreal Engine 5: Foundation and Asset Creation

    Skills you'll gain: 3D Assets, 3D Modeling, Unreal Engine, Virtual Environment, Computer Graphics, Video Game Development, Game Design, Computer Graphic Techniques, Design Elements And Principles, File Management, Model Optimization, Image Quality, User Interface (UI), Data Import/Export

    Beginner · Course · 3 - 6 Months

  • D

    Dell

    Dell Technologies Closing the Deal

    Skills you'll gain: Sales Presentation, Overcoming Objections, Selling Techniques, Sales Presentations, Value Propositions, Closing (Sales), General Sales Practices, Sales Training, Sales, Sales Process, Oral Expression, Persuasive Communication, Verbal Communication Skills, Influencing, Negotiation, Communication, Consumer Behaviour, Public Speaking, Interviewing Skills, Rapport Building

    Beginner · Course · 1 - 4 Weeks

  • U

    University of Colorado System

    Regression Modeling for Marketers

    Skills you'll gain: Statistical Software, Marketing Analytics, Model Evaluation, Regression Analysis, Data-Driven Marketing, Statistical Modeling, Data Visualization, Statistical Methods, Statistical Analysis, Strategic Marketing, Market Analysis, Marketing, Predictive Analytics, Predictive Modeling, Logistic Regression, Customer Insights, Target Market, Statistical Hypothesis Testing, Variance Analysis

    Intermediate · Course · 1 - 4 Weeks

  • S

    Skillshare

    4 Day Creative Reset: Reduce Stress & Boost Productivity

    Skills you'll gain: Goal Setting, Productivity, Mindfulness, Stress Management, Mental Concentration, Growth Mindedness, Creativity, Personal Development, Open Mindset, Habit Formation, Planning, Prioritization, Overcoming Obstacles, Self-Awareness

    Beginner · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Build a Project Tracking App with AppSheet

    Skills you'll gain: No-Code Development, Google Sheets, Google Workspace, Application Design, Google Cloud Platform, Cloud-Based Integration, Force.com, Data Integration, Microsoft Excel

    Beginner · Project · Less Than 2 Hours

  • C

    Coursera

    Agentic AI Content for Practitioners (Teams: Sales)

    Skills you'll gain: Agentic Workflows, AI Personalization, Agentic systems, Competitive Intelligence, Sales Management, Generative AI Agents, Sales Strategy, Sales, Personalized Campaigns, Customer Analysis, Customer Relationship Management (CRM) Software, Customer Relationship Management, Real Time Data, Proposal Writing, Automation, Competitive Analysis, Customer Insights, Proposal Development, Data Analysis, Case Studies

    Intermediate · Course · 1 - 4 Weeks

  • C

    Coursera

    Cleaning, Organizing, and Speeding Up SQL

    Skills you'll gain: Data Cleansing, Database Design, Data Integration, Data Import/Export, SQL, Data Maintenance, Data Manipulation, Data Wrangling, Database Development, Database Management, Relational Databases, Data Quality, Data Integrity, Query Languages, Performance Tuning

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Bases de Datos NoSQL en Azure

    Skills you'll gain: NoSQL, Microsoft Azure, Data Store, Cloud Storage, File Management, Database Management, Data Storage Technologies, Database Management Systems, Data Integration, Data Storage, Database Development, Cloud Services, File Systems, Query Languages, Cloud Platforms

    ★ 4.7 (7) · Beginner · Guided Project · Less Than 2 Hours

1…247248249…357

In summary, here are 10 of our most popular customer journey courses

  • Foundations of Azure Infrastructure Design: Packt
  • Personality Development: Analyze & Apply Growth: EDUCBA
  • Product Recommender System: OpenAI Text Embedding : Coursera
  • Salesforce Integration With External Systems Part 1: Packt
  • Blender to Unreal Engine 5: Foundation and Asset Creation: Packt
  • Dell Technologies Closing the Deal: Dell
  • Regression Modeling for Marketers: University of Colorado System
  • 4 Day Creative Reset: Reduce Stress & Boost Productivity: Skillshare
  • Build a Project Tracking App with AppSheet: Google Cloud
  • Agentic AI Content for Practitioners (Teams: Sales): Coursera

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok