Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Real Madrid Graduate School Universidad Europea
Skills you'll gain: Global Marketing, Customer Engagement, Cultural Sensitivity, Revenue Management, Augmented and Virtual Reality (AR/VR), Brand Management, Marketing Strategy and Techniques, Customer experience improvement, Personalized Service, Business Modeling, Content Strategy, Customer Relationship Management, Innovation, Business Management, Price Negotiation, Digital Transformation, Data-Driven Decision-Making, Metadata Management, Artificial Intelligence, User Experience Design
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: 3D Modeling, 3D Assets, Unreal Engine, Computer Graphics, Computer Graphic Techniques, Animation and Game Design, Graphical Tools, Virtual Environment, Data Import/Export, Image Quality, Performance Tuning, Content Management
Beginner · Specialization · 3 - 6 Months

Coursera
Skills you'll gain: TikTok, Drive Engagement, Social Media Management, Customer Engagement, Social Media Strategy, Social Media, Community Development, Content Strategy
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Post-Production, Animation and Game Design, Cinematography, Unreal Engine, Animations, 3D Assets, Computer Graphics, Virtual Environment, Virtual Reality, Video Game Development, Baking
Beginner · Course · 3 - 6 Months

Skills you'll gain: Business Modeling, Customer Relationship Management, Entrepreneurship, New Business Development, Business Planning, Telecommuting, Business Strategy, Value Propositions, Collaborative Software
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Java, Java Programming, File I/O, Object Oriented Programming (OOP), Data Structures, Computer Programming, Android Development, Application Development, Integrated Development Environments, Algorithms, Debugging, Problem Solving
Beginner · Course · 1 - 3 Months

Skills you'll gain: Object-Relational Mapping, Spring Framework, Hibernate (Java), Apache Maven, Model View Controller, Relational Databases, Database Design, MySQL, Web Applications, Java Platform Enterprise Edition (J2EE), Java, Full-Stack Web Development, Database Development, Application Frameworks, Back-End Web Development, Authentications, Object Oriented Design, Object Oriented Programming (OOP), Application Development, Software Design Patterns
Beginner · Specialization · 1 - 3 Months

Packt
Skills you'll gain: Command-Line Interface, Linux, Ubuntu, Linux Administration, Linux Commands, Unix Commands, Operating System Administration, Unix, Software Installation, Red Hat Enterprise Linux, System Configuration, Network Troubleshooting, User Accounts, Networking Hardware, Network Support, File Systems, Open Source Technology, File Management, Package and Software Management, Computing Platforms
Beginner · Course · 1 - 3 Months

LearnKartS
Skills you'll gain: Prompt Engineering, Amazon Bedrock, Retrieval-Augmented Generation, Generative AI, Model Evaluation, Embeddings, Model Deployment
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Unix, Unix Commands, Shell Script, Bash (Scripting Language), Operating System Administration, Linux, File Systems, Operating Systems, Command-Line Interface, Performance Tuning, System Monitoring, System Programming, File Management, OS Process Management, System Configuration
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Risk Management Framework, Risk Analysis, Risk Management, Incident Response, Business Continuity Planning, Security Management, Threat Modeling, Computer Security Incident Management, Threat Management, Business Risk Management, Disaster Recovery, Governance Risk Management and Compliance, Operational Risk, Investigation, Cyber Threat Intelligence, Continuous Monitoring, Cybersecurity, Vulnerability Management, Digital Forensics, General Data Protection Regulation (GDPR)
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: 3D Assets, Entrepreneurship, Growth Strategies, Customer Acquisition Management, Marketing Strategies, Business Planning, Target Audience, Animations, Sustainable Business, Business Strategies, Instagram, Branding
Beginner · Course · 1 - 4 Weeks