Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

New York Institute of Finance
Skills you'll gain: Supply Chain Management, Supplier Management, Supplier Relationship Management, Cash Management, Procurement, Customer Analysis, Finance, Credit Risk, Working Capital, Financial Analysis, Technology Solutions
Intermediate · Course · 1 - 3 Months
University of Illinois Urbana-Champaign
Skills you'll gain: Digital Media Strategy, Customer Relationship Management (CRM) Software, Digital Marketing, Online Advertising, Email Marketing, Marketing Strategies, Campaign Management, Social Media Strategy, Social Media Marketing, Search Engine Optimization, Marketing Effectiveness, Marketing Communications, Web Analytics and SEO, Marketing, Copywriting, Advertising, Integrated Marketing Communications, Mobile Security, Key Performance Indicators (KPIs)
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Java Programming, Object Oriented Design, Software Design, Records Management, Programming Principles
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Extract, Transform, Load, Metadata Management, Data Integration, Data Pipelines, Databases, Data Processing, Java, Data Warehousing, File Management, Data Import/Export, Data Migration, Data Manipulation, Data Mapping, Scalability, Data Transformation, Software Documentation, Software Installation, Context Management, Data Storage Technologies, Debugging
Beginner · Specialization · 1 - 3 Months

Cisco Learning and Certifications
Skills you'll gain: Virtual Private Networks (VPN), Wide Area Networks, Network Architecture
Beginner · Course · 1 - 3 Months

Skills you'll gain: Performance Tuning, Software Development Tools, Code Review, AI Workflows, Generative AI, Software Engineering, Software Technical Review, Application Security, Software Development, DevSecOps, Secure Coding, Prompt Engineering, Software Quality (SQA/SQC), AI Personalization, Artificial Intelligence and Machine Learning (AI/ML), Artificial Intelligence, Debugging, Software Development Life Cycle, Automation, Analysis
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: AI Enablement, Cloud Development, Large Language Modeling, Image Analysis, AI Workflows, Feature Engineering, Cloud Services, Applied Machine Learning, Computer Vision, MLOps (Machine Learning Operations), Artificial Intelligence, Transfer Learning, Model Deployment, Generative AI, Natural Language Processing, Data Integration
Intermediate · Course · 1 - 3 Months

Real Madrid Graduate School Universidad Europea
Skills you'll gain: Global Marketing, Customer Engagement, Cultural Sensitivity, Revenue Management, Augmented and Virtual Reality (AR/VR), Brand Management, Marketing Strategy and Techniques, Customer experience improvement, Personalized Service, Business Modeling, Content Strategy, Customer Relationship Management, Innovation, Business Management, Price Negotiation, Digital Transformation, Data-Driven Decision-Making, Metadata Management, Artificial Intelligence, User Experience Design
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: 3D Modeling, 3D Assets, Unreal Engine, Computer Graphics, Computer Graphic Techniques, Animation and Game Design, Graphical Tools, Virtual Environment, Data Import/Export, Image Quality, Performance Tuning, Content Management
Beginner · Specialization · 3 - 6 Months

Coursera
Skills you'll gain: TikTok, Drive Engagement, Social Media Management, Customer Engagement, Social Media Strategy, Social Media, Community Development, Content Strategy
Beginner · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Dataflow, Google Cloud Platform, Data Pipelines, Cloud Deployment, Data Integration, Cloud Hosting, Query Languages, Cloud Computing, Public Cloud, Data Management
Advanced · Project · Less Than 2 Hours

Skills you'll gain: Product Management, Go To Market Strategy, Product Planning, User Experience, Market Analysis, Revenue Management, Product Lifecycle Management, UI/UX Strategy, Product Roadmaps, Product Design, Product Strategy, Sprint Retrospectives, User Interface and User Experience (UI/UX) Design, Marketing Analytics, Product Testing, Sprint Planning, A/B Testing, Driving engagement, Agile Methodology, Stakeholder Management
Intermediate · Course · 1 - 3 Months