Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

University of Illinois Urbana-Champaign
Skills you'll gain: Business Ethics, Ethical Standards And Conduct, Cultural Diversity, Global Marketing, Corporate Sustainability, Culture, Cultural Sensitivity, Branding, Intercultural Competence, Stakeholder Management, Stakeholder Analysis, Brand Management, Decision Making, Consumer Behaviour
Beginner · Course · 1 - 3 Months

Skills you'll gain: Kanban Principles, Sprint Planning, Agile Methodology, User Story, Sprint Retrospectives, Agile Project Management, Agile Product Development, Backlogs, Workflow Management, Lean Methodologies, Product Roadmaps, Prioritization, Release Management, Continuous Improvement Process, Cross-Functional Collaboration, Project Estimation, Estimation
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Computer Graphics, 3D Assets, Visualization (Computer Graphics), Computer Graphic Techniques, Application Development, C++ (Programming Language), Software Design, Microsoft Windows, Software Architecture, Application Lifecycle Management, Context Management, System Configuration, Debugging, Mathematical Theory & Analysis, Data Structures, Applied Mathematics, Linear Algebra, Algebra
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: OpenAI API, Embeddings, Dimensionality Reduction, OpenAI, Application Development, Exploratory Data Analysis, Application Programming Interface (API), Text Mining, Python Programming, Data Analysis, Data Manipulation
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Brand Strategy, Storytelling, Branding, Prompt Engineering, ChatGPT, Brand Awareness, Cross-Channel Marketing, Content Creation, AI Personalization, Consumer Behaviour, Email Marketing
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Facebook, Target Audience, Social Media, Social Media Marketing, Social Media Campaigns, Social Media Content, Advertising, Online Advertising, Customer Insights, Business Development, Business
Beginner · Guided Project · Less Than 2 Hours

University of Maryland, College Park
Skills you'll gain: Agile Project Management, Stakeholder Engagement, Leadership, Team Leadership, Climate Change Adaptation, Team Motivation, Strategic Leadership, Water Sustainability, Environmental Resource Management, Project Management, Sustainability Reporting, Cross-Functional Collaboration, Natural Resource Management, Innovation, Community Outreach, Complex Problem Solving
Beginner · Course · 1 - 3 Months

Skills you'll gain: Facebook, Content Performance Analysis, Drive Engagement, Social Media, Social Media Marketing, Target Audience, Instagram, Customer Insights, Advertising, Web Analytics, Social Work
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Natural Language Processing, Python Programming, Text Mining, Artificial Intelligence, Data Preprocessing, Machine Learning, Applied Machine Learning, Data Collection, Data Analysis
Intermediate · Course · 1 - 4 Weeks

University of Maryland, College Park
Skills you'll gain: Sprint Retrospectives, Service Recovery, Drive Engagement, Technology Solutions, User Feedback, Customer Engagement, Product Lifecycle Management, Technical Product Management, End User Training and Support, Change Management, Active Listening, User Experience, Decision Making, Continuous Improvement Process
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Test Script Development, Test Automation, Acceptance Testing, Software Testing, Web Development Tools, Usability Testing, Data Validation, Debugging
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Computer Vision, Mobile Development, Model Deployment, PyTorch (Machine Learning Library), Application Development, Tensorflow, Transfer Learning, Application Deployment, Data Preprocessing, Model Evaluation, User Interface (UI), Development Environment, Real Time Data, User Interface (UI) Design
Intermediate · Course · 1 - 3 Months