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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.


Popular Customer Service Courses and Certifications


  • Status: New
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    Coursera

    Automate, Enhance, and No-Code Apps

    Skills you'll gain: No-Code Development, Workflow Management, Business Process Modeling, Process Mapping, Business Process, Data Integration

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
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    IE Business School

    Market Research and Consumer Behavior

    Skills you'll gain: Survey Creation, Market Research, Business Research, Consumer Behaviour, Marketing Strategies, Marketing, Research Design, Data Analysis, Research Reports, Market Analysis, Customer Analysis, Statistical Analysis, Data Collection, Decision Making, B2B Sales

    4.4
    Rating, 4.4 out of 5 stars
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    4.9K reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
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    Status: AI skills
    AI skills
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    Microsoft

    Microsoft Cybersecurity Analyst

    Skills you'll gain: Threat Modeling, MITRE ATT&CK Framework, Penetration Testing, Azure Active Directory, Network Security, Computer Systems, Security Information and Event Management (SIEM), Security Testing, Encryption, Cybersecurity, System Testing, Cloud Security, Threat Management, Vulnerability Scanning, Cloud Computing, Authentications, Active Directory, Operating Systems, Data Management, Computer Security Incident Management

    4.7
    Rating, 4.7 out of 5 stars
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    2.9K reviews

    Beginner · Professional Certificate · 3 - 6 Months

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    Alex Genadinik

    How To Write A Business Proposal (B2B Sales)

    Skills you'll gain: Proposal Writing, Proposal Development, Sales Process, Enterprise Sales, Business Writing, B2B Sales, Sales Presentation, Business Marketing, Specialized Sales, Presentations, Company, Product, and Service Knowledge, Target Audience

    Mixed · Course · 1 - 4 Weeks

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    Google Cloud

    Generative AI Leader

    Skills you'll gain: Google Gemini, Retrieval-Augmented Generation, Generative AI, AI Enablement, AI Orchestration, Customer experience improvement, Enterprise Security, Artificial Intelligence, LLM Application, Decision Making, Cloud Infrastructure, Organizational Strategy, Cloud Computing, Cloud Platforms, Customer experience strategy (CX), Innovation, MLOps (Machine Learning Operations), Change Management, Collaboration

    Beginner · Specialization · 3 - 6 Months

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    Amazon Web Services

    AWS Transit Gateway Getting Started

    Skills you'll gain: Amazon Web Services, Virtual Private Networks (VPN), Hybrid Cloud Computing, Virtual Networking, Network Architecture, Cloud-Based Integration

    Beginner · Course · 1 - 4 Weeks

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    Google Cloud

    Building Scalable Java Microservices with Spring Boot and Spring Cloud

    Skills you'll gain: Microservices, Google Cloud Platform, Cloud Applications, Spring Boot, Database Management, Spring Framework, Software Architecture, Databases, Software As A Service, Java, Application Performance Management, Software Design Patterns, Application Deployment, Cloud Storage, Debugging

    4.3
    Rating, 4.3 out of 5 stars
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    1.4K reviews

    Intermediate · Course · 1 - 4 Weeks

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    Microsoft

    Introduction to Sales and AI Fundamentals

    Skills you'll gain: Prompt Engineering, Sales Process, Sales Presentations, Verbal Communication Skills, Product Knowledge, Communication, AI Personalization, Sales, Non-Verbal Communication, Sales Strategy, Microsoft Copilot, Generative AI Agents, Value Propositions, Customer Relationship Management, AI Enablement, Responsible AI

    Advanced · Course · 1 - 4 Weeks

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    Coursera

    Optimize Your Marketing Pipeline with AI

    Beginner · Course · 1 - 4 Weeks

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    Logical Operations

    Power BI: Data Analysis, Reporting, and Connecting

    Skills you'll gain: Power BI, Business Reporting, Business Intelligence, Data Storytelling, Business Intelligence Software, Data Visualization Software, Data Analysis, Microsoft Excel, Data Analysis Software, Data Modeling, Data Integration, Self Service Technologies, Data Management, Microsoft PowerPoint, Microsoft 365, Microsoft Office

    Mixed · Course · 1 - 4 Weeks

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    CertNexus

    CyberSec First Responder – Advanced (CFR-A): Attack

    Skills you'll gain: Metasploit, Exploit development, Exploitation techniques, Vulnerability, Penetration Testing, Vulnerability Assessments, Vulnerability Scanning, Network Security, Distributed Denial-Of-Service (DDoS) Attacks, System Configuration, Data Security, Cybersecurity, Cyber Attacks, Linux, Bash (Scripting Language), Proxy Servers, Scripting, Linux Commands, Scripting Languages, Python Programming

    Mixed · Course · 1 - 4 Weeks

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    Coursera

    Analyze GA4: Fix Your Data

    Skills you'll gain: User Research, Data Cleansing, Data Integrity, Gap Analysis, Corrective and Preventive Action (CAPA), Code Review

    Beginner · Course · 1 - 4 Weeks

Searches related to customer service

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1…282930…383

In summary, here are 10 of our most popular customer service courses

  • Automate, Enhance, and No-Code Apps: Coursera
  • Market Research and Consumer Behavior: IE Business School
  • Microsoft Cybersecurity Analyst: Microsoft
  • How To Write A Business Proposal (B2B Sales): Alex Genadinik
  • Generative AI Leader: Google Cloud
  • AWS Transit Gateway Getting Started: Amazon Web Services
  • Building Scalable Java Microservices with Spring Boot and Spring Cloud: Google Cloud
  • Introduction to Sales and AI Fundamentals: Microsoft
  • Optimize Your Marketing Pipeline with AI: Coursera
  • Power BI: Data Analysis, Reporting, and Connecting: Logical Operations

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
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425 courses
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145 courses
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471 courses
Math and Logic
70 courses
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