• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • G

    Google Cloud

    Build a Project Tracking App with AppSheet

    Skills you'll gain: No-Code Development, Google Sheets, Google Workspace, Application Design, Google Cloud Platform, Cloud-Based Integration, Force.com, Data Integration, Microsoft Excel

    Beginner · Project · Less Than 2 Hours

  • P

    Pearson

    Cisco Certified Support Technician IT Support 100-140 Unit 3

    Skills you'll gain: Computer Hardware, Hardware Troubleshooting, Networking Hardware, Desktop Support, USB, Data Storage, System Configuration, Peripheral Devices, Data Storage Technologies, Microsoft Windows, Software Installation, General Networking, Display Devices

    Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • P

    Packt

    Master in Microsoft Power BI Desktop and Service

    Skills you'll gain: Power BI, Data Analysis Expressions (DAX), Data Transformation, Business Intelligence, Data Modeling, Interactive Data Visualization, Data Manipulation, Business Intelligence Software, Dashboard, Data Wrangling, Data Visualization Software, Microsoft Excel, Dashboard Creation, Data Presentation, Data Sharing, Performance Reporting, Data Integration, Data Import/Export

    Intermediate · Course · 1 - 3 Months

  • E

    Edureka

    Salesforce Agentforce Specialist (AI-201) Certification Prep

    Skills you'll gain: Prompt Engineering, Prompt Patterns, Prompt Engineering Tools, AI Orchestration, Salesforce Development, Salesforce, Agentic Workflows, Generative AI Agents, AI Integrations, Coordinating, Agentic systems, Coordination, Application Lifecycle Management, Generative AI, Software Testing, Performance Testing, Enterprise Architecture, Data Integration, Data Architecture, Model Evaluation

    Intermediate · Specialization · 1 - 3 Months

    Status: Free trial
    Free trial
  • U

    University of Maryland, College Park

    Digital Marketing Tools: Machine Learning and AI

    Skills you'll gain: Model Evaluation, Apache Hadoop, Machine Learning Methods, AI Personalization, Digital Marketing Tools, Data-Driven Marketing, Customer Analysis, Marketing Automation, Marketing Analytics, Digital Marketing, Marketing Strategies, Applied Machine Learning, Big Data, Marketing, Customer Insights, Personalized Campaigns, Machine Learning, Artificial Neural Networks, Machine Learning Algorithms, Deep Learning

    Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • C

    Coursera

    Amazon Q for beginners: Software Development with GenAI

    Skills you'll gain: Amazon Web Services, Code Review, AI literacy, AI Enablement, Integrated Development Environments, AI Workflows, Microsoft Visual Studio, Debugging, Development Environment, Vulnerability Scanning, Software Development, Web Applications, TypeScript

    Intermediate · Guided Project · Less Than 2 Hours

  • B

    Board Infinity

    Risk Assessment and Management in Cybersecurity

    Skills you'll gain: Risk Management Framework, Business Continuity Planning, Risk Mitigation, Cyber Risk, Business Continuity, Risk Management, Risk Analysis, Threat Management, Vulnerability Management, Business Risk Management, Enterprise Risk Management (ERM), Crisis Management, Governance Risk Management and Compliance, Cybersecurity, Information Technology, Emerging Technologies

    Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • C

    Coursera

    How to find audience interests with Meta Business Suite

    Skills you'll gain: Meta Ads Manager, Facebook, Target Audience, Target Market, Customer Insights, Social Media Analytics, Online Advertising, Advertising Campaigns, Advertising, Business Metrics, Content Performance Analysis, Data Import/Export

    4.3 stars, 6 reviews, Beginner, Guided Project, Less Than 2 Hours

    ★ 4.3 (6) · Beginner · Guided Project · Less Than 2 Hours

  • P

    Packt

    Git and GitHub for DevOps Engineers

    Skills you'll gain: GitHub, Git (Version Control System), Devops Tools, Version Control, DevOps, Amazon Web Services, Collaborative Software, Software Versioning, Linux, Code Review

    Beginner · Course · 1 - 3 Months

    Status: Free trial
    Free trial
  • A

    AI Business School

    Practical AI and prompting for customer care professionals

    Skills you'll gain: Prompt Engineering, Prompt Engineering Tools, Generative AI, AI Personalization, Large Language Modeling, Artificial Intelligence, ChatGPT, AI literacy, AI Enablement, AI Workflows, Personalized Service, LLM Application, Customer Service, Customer experience improvement, Ideation, Business Transformation, Innovation

    Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • U

    University of Colorado Boulder

    Building and Pitching Marketing Campaigns in Tech Industries

    Skills you'll gain: Marketing Operations, Sales Presentation, Customer experience strategy (CX), Operations Management, MarTech, Marketing Management, Strategic Marketing, Marketing Planning, Media Planning, Marketing Strategy and Techniques, Supply Chain Systems, Customer experience improvement, Marketing Strategies, Customer Relationship Management, Sales Presentations, Sales Management, Customer Retention, Branding, Supply Chain, Forecasting

    Beginner · Course · 1 - 3 Months

    Status: Free trial
    Free trial
    Category: Build toward a degree
    Build toward a degree
  • G

    Google Cloud

    Orchestrating a TFX Pipeline with Airflow

    Skills you'll gain: Apache Airflow, Tensorflow, MLOps (Machine Learning Operations), Google Cloud Platform, Model Training, Data Pipelines, Applied Machine Learning, Model Deployment, Cloud Computing, Machine Learning

    1.3 stars, 7 reviews, Beginner, Project, Less Than 2 Hours

    ★ 1.3 (7) · Beginner · Project · Less Than 2 Hours

1…297298299…520

In summary, here are 10 of our most popular customer service courses

  • Build a Project Tracking App with AppSheet: Google Cloud
  • Cisco Certified Support Technician IT Support 100-140 Unit 3: Pearson
  • Master in Microsoft Power BI Desktop and Service: Packt
  • Salesforce Agentforce Specialist (AI-201) Certification Prep: Edureka
  • Digital Marketing Tools: Machine Learning and AI: University of Maryland, College Park
  • Amazon Q for beginners: Software Development with GenAI: Coursera
  • Risk Assessment and Management in Cybersecurity: Board Infinity
  • How to find audience interests with Meta Business Suite: Coursera
  • Git and GitHub for DevOps Engineers: Packt
  • Practical AI and prompting for customer care professionals: AI Business School

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok