Conflict resolution courses cover techniques for managing disagreements in personal and professional contexts. You’ll learn about negotiation tactics, mediation practices, and the importance of active listening and empathy. Many courses also introduce frameworks that guide effective communication and help you navigate challenging conversations.

Skills you'll gain: Discussion Facilitation, Conflict Management, Mediation, Diversity Awareness, Responsible AI, Incident Management, Diversity Equity and Inclusion Initiatives, De-escalation Techniques, Behavior Management, Ethical Standards And Conduct, AI literacy, Crisis Intervention, Community Development, AI Integrations, Policy Development, Automation
Beginner · Course · 1 - 4 Weeks

LearnKartS
Skills you'll gain: Conflict Management, De-escalation Techniques, Emotional Intelligence, Empathy & Emotional Intelligence, Teamwork, Communication Strategies, Leadership, Empathy, Team Leadership, Communication, Leadership Development, Organizational Leadership, Constructive Feedback, Organizational Skills
★ 4.8 (22) · Beginner · Course · 1 - 4 Weeks
Madecraft
Skills you'll gain: Virtual Teams, Telecommuting, Conflict Management, Document Management, Performance Metric, Team Management, Team Building, Collaboration, Team Performance Management, Collaborative Software, Productivity, Operational Excellence, Team Collaboration, De-escalation Techniques, Performance Measurement, Workflow Management, Document Control, Project Documentation, Performance Management, Meeting Facilitation
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Negotiation, Critical Thinking and Problem Solving, Prioritization, Conflict Management, Time Management, De-escalation Techniques, Communication, Stress Management, Empathy & Emotional Intelligence, Problem Solving, Closing (Sales), Critical Thinking, Communication Strategies, Business Priorities, Goal-Oriented, Professionalism, Emotional Intelligence, Business Ethics, Goal Setting, Self-Awareness
★ 4.7 (424) · Beginner · Specialization · 3 - 6 Months

Emory University
Skills you'll gain: Conflict Management, Mediation, De-escalation Techniques, Personal Development, Discussion Facilitation, Self-Awareness, Active Listening, Communication
★ 4.8 (459) · Beginner · Course · 1 - 3 Months

Skills you'll gain: Conflict Management, Assertiveness, Leadership, Professional Development, Leadership Development, Leadership and Management, Discussion Facilitation, Interpersonal Communications, De-escalation Techniques, Emotional Intelligence, People Management, Verbal Communication Skills, Communication Strategies, Communication, Team Performance Management, Constructive Feedback, Empathy
★ 4.5 (23) · Beginner · Course · 1 - 4 Weeks

Arizona State University
Skills you'll gain: Conflict Management, Expectation Management, Collaboration, Brainstorming, Follow Through, Problem Solving, Goal Setting, Honesty
★ 4.5 (16) · Beginner · Course · 1 - 3 Months

Packt
Skills you'll gain: Constructive Feedback, Assertiveness, Conflict Management, Productivity, Communication, Communication Strategies, Influencing, Verbal Communication Skills, Time Management, Goal Setting, Stress Management, Resilience, Empowerment, Business Communication, Oral Expression, Prioritization, Active Listening, Persuasive Communication, Teamwork, Interpersonal Communications
★ 4.7 (296) · Intermediate · Specialization · 1 - 3 Months

O.P. Jindal Global University
Skills you'll gain: Crisis Management, Negotiation, Mediation, Conflict Management, Diplomacy, Leadership Development, Organizational Leadership, Leadership Studies, Ethical Standards And Conduct, Leadership, Business Leadership, Emergency Response, Strategic Leadership, Policy Development, Policy Analysis, Research, and Development, International Relations, Social Justice, Political Sciences, Economics, Governance
★ 4.7 (55) · Beginner · Specialization · 3 - 6 Months

Rice University
Skills you'll gain: Conflict Management, Professional Networking, Smart Goals, Team Motivation, Employee Coaching, Creative Problem-Solving, Motivational Skills, Team Management, Team Performance Management, Prioritization, Stress Management, Meeting Facilitation, Relationship Management, Goal Setting, Time Management, Creative Thinking, Relationship Building, Communication Strategies, Creativity, Communication
★ 4.7 (1.2K) · Beginner · Specialization · 3 - 6 Months

Harvard Business Review
Skills you'll gain: Conflict Management, Employee Coaching, Constructive Feedback, Team Performance Management, Team Leadership, Coaching, Trustworthiness, Relationship Building, Communication
Intermediate · Course · 1 - 4 Weeks

Arizona State University
Skills you'll gain: Conflict Management, Negotiation, De-escalation Techniques, Trustworthiness, Mediation, Collaboration, Follow Through, Interpersonal Communications, Leadership, Empathy, Composure, Cooperation, Emotional Intelligence, Behavior Management, Creative Problem-Solving, Communication Strategies, Problem Solving, Personal Integrity, Communication, Honesty
★ 4.4 (6) · Beginner · Specialization · 3 - 6 Months
Start with what you want to focus on. If you're focused on interpersonal conflict resolution, choose courses covering negotiation techniques and communication strategies. If you're interested in mediation processes, look for courses that include mediation frameworks and conflict analysis models. This will help you find the right course for your needs.