CRM courses can help you learn customer segmentation, sales pipeline management, data analysis, and effective communication strategies. You can build skills in relationship building, customer retention techniques, and leveraging feedback to enhance service offerings. Many courses introduce tools like Salesforce, HubSpot, and Zoho, showing how to use these platforms for tracking customer interactions, automating marketing efforts, and analyzing sales performance.

Skills you'll gain: Sales, Sales Strategy, Sales Training, Sales Enablement, Marketing Automation, Sales Management, Sales Pipelines, Selling Techniques, Social Media Marketing, Lead Generation, Social Media, Social Media Campaigns, Customer Relationship Management (CRM) Software, Storytelling, Persona Development, Global Marketing, Target Audience, Trend Analysis, Competitive Intelligence, Benchmarking
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Sales Process, Prompt Engineering, Sales, Sales Presentations, Microsoft Copilot, Product Knowledge, Sales Pipelines, Value Propositions, Personalized Campaigns, Selling Techniques, Microsoft PowerPoint, AI literacy, Presentations, Responsible AI, AI Personalization, Verbal Communication Skills, AI Workflows, Customer Relationship Management
Advanced · Course · 1 - 4 Weeks

FAIR Institute
Skills you'll gain: Cyber Risk, Risk Appetite, Cyber Governance, Risk Management Framework, Risk Management, Regulatory Compliance, Regulatory Requirements, Risk Analysis, Law, Regulation, and Compliance, Enterprise Risk Management (ERM), Cyber Security Strategy, Business Risk Management, Governance Risk Management and Compliance, Executive Presence, Insurance, Compliance Management, Asset Protection, Business Communication, Compliance Reporting, Strategic Communication
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Sustainable Business, Technical Sales, Consultative Approaches, Sales Territory Management, Corporate Sustainability, Solution Selling, Sales, Selling Techniques, Sales Strategy, Customer Relationship Building, Relationship Building, Sales Process, Relationship Management, Solution Design, Sales Prospecting, Customer Advocacy, Market Opportunities, AI Personalization, Customer Relationship Management, Business Relationship Management
Beginner · Course · 1 - 4 Weeks

LearnKartS
Skills you'll gain: Salesforce, Authentications, Salesforce Development, Data Access, Role-Based Access Control (RBAC), Enterprise Security, Identity and Access Management, Security Controls, Data Security, Authorization (Computing), Event Monitoring, Application Security, Data Sharing, Responsive Web Design, User Accounts, Customer Relationship Management (CRM) Software, User Interface (UI)
Intermediate · Course · 1 - 4 Weeks
Skills you'll gain: Price Negotiation, Sales Management, Sales Operations, Selling Techniques, Sales, Account Strategy, Enterprise Sales, B2B Sales, Driving engagement, Inside Sales, Training and Development, Regional Sales, Customer Engagement, Marketing Automation, LinkedIn, Drive Engagement, Key Performance Indicators (KPIs), AI Personalization, Personalized Campaigns, Video Production
Beginner · Specialization · 1 - 3 Months

LearnKartS
Skills you'll gain: Salesforce Development, Salesforce, Web Components, Application Design, Application Development, No-Code Development, UI Components, Cloud Applications, User Interface (UI), Customer Relationship Management (CRM) Software
Intermediate · Course · 1 - 4 Weeks

University of Colorado Boulder
Skills you'll gain: Marketing Operations, Sales Presentation, Business Marketing, Customer experience strategy (CX), Operations Management, MarTech, Marketing, Marketing Management, Marketing Automation, Strategic Marketing, Marketing Planning, Media Planning, Marketing Strategy and Techniques, Customer experience improvement, Marketing Strategies, Customer Relationship Management, Sales Presentations, Branding, Supply Chain, Forecasting
Build toward a degree
Beginner · Course · 1 - 3 Months

Simplilearn
Skills you'll gain: MarTech, Data-Driven Marketing, Marketing Automation, AI Personalization, Marketing Analytics, Personalized Campaigns, Digital Marketing, Marketing Strategies, Digital Marketing Campaigns, Digital Marketing Tools, Customer Analysis, Digital Advertising, Predictive Analytics, Image Analysis, Artificial Intelligence, Customer Engagement, Content Optimization, Search Engine Optimization, HubSpot CRM, Advertising
Beginner · Course · 1 - 4 Weeks
University of Illinois Urbana-Champaign
Skills you'll gain: Digital Media Strategy, Customer Relationship Management (CRM) Software, Customer Relationship Management, Digital Marketing Campaigns, Digital Marketing, Online Advertising, Email Marketing, Campaign Planning, Marketing Strategies, Marketing Planning, Social Media, Social Media Strategy, Social Media Campaigns, Keyword Research, Digital Brand Strategy, Social Media Marketing, Social Media Management, Marketing Channel, Strategic Marketing, Marketing
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Diagram Design, Persona Development, User Accounts, Target Audience, Customer Analysis, Business Modeling, Graphic Design, Productivity Software, Market Analysis
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Customer Insights, User Feedback, Customer Analysis, Customer experience improvement, Data Sharing, Business Research, User Accounts, Content Creation, Registration
Beginner · Guided Project · Less Than 2 Hours