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  • It Service Management

Results for "it service management"


  • P

    Packt

    Networking Essentials and Hardware for IT Professionals

    Skills you'll gain: Hardware Architecture, Computer Hardware, Networking Hardware, Network Protocols, Virtual Local Area Network (VLAN), Network Support, Computer Architecture, Peripheral Devices, Desktop Support, Hardware Troubleshooting, TCP/IP, Wireless Networks, Network Troubleshooting, Dynamic Host Configuration Protocol (DHCP), Network Architecture, Network Planning And Design, Computer Networking, Technical Support and Services, System Configuration, Mobile Security

    Beginner · Course · 3 - 6 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • C

    Chris Croft Training

    Commercial Skills: Negotiation, Sales, Customer service

    Skills you'll gain: Professional Networking, Customer Retention, Sales Presentation, Consultative Selling, Customer Service, Selling Techniques, Negotiation, Communication, Customer Relationship Building, General Sales Practices, Trustworthiness, Influencing, Price Negotiation, Sales, Business Communication, Customer Engagement, Customer Relationship Management, Sales Development, Customer Success Management, Leadership

    Mixed · Course · 1 - 4 Weeks

    Category: New
    New
    Status: Free trial
    Free trial
  • D

    Dell

    Dell Technologies Introduction to IT Sales

    Skills you'll gain: Active Listening, Communication Strategies, Business Communication, Communication, Strategic Communication, Professional Development, Verbal Communication Skills, Professionalism, Emotional Intelligence, Sales Presentation, Empathy & Emotional Intelligence, Adaptability, Sales Training, General Sales Practices, Technical Sales, Sales Presentations, Sales, Job Analysis, Personal Attributes, Branding

    Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • E

    EDUCBA

    Master IT Budgeting: Analyze, Forecast & Optimize

    Skills you'll gain: Budget Management, Budgeting, Cost Management, Operating Budget, Financial Management, Forecasting, Operating Cost, Financial Forecasting, Cost Accounting, Revenue Forecasting, Variance Analysis, Profit and Loss (P&L) Management, Consolidation, Financial Analysis, Financial Modeling, Expense Management, Gross Profit, Time Series Analysis and Forecasting, Strategic Decision-Making, Data-Driven Decision-Making

    Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • R

    Real Madrid Graduate School Universidad Europea

    Pulling it all together: Future Trends and Actions

    Skills you'll gain: Active Listening, Drive Engagement, Goal Setting, Team Collaboration, Rapport Building, Leadership Development, Goal-Oriented, Strategic Leadership, Habit Formation, Smart Goals, Employee Coaching, Culture Transformation, Leadership, Organizational Leadership, Organizational Development, Team Leadership, Team Motivation, Relationship Management, Organizational Strategy, People Management

    Beginner · Course · 1 - 4 Weeks

    Category: New
    New
    Status: Free trial
    Free trial
  • G

    Google

    Put It to Work: Prepare for Cybersecurity Jobs

    Skills you'll gain: Incident Response, Computer Security Incident Management, Incident Management, Cybersecurity, Cyber Threat Intelligence, Security Management, Security Awareness, Data Ethics, Data Security, Technical Communication, AI Workflows, Artificial Intelligence

    4.8 stars, 6.4K reviews, Beginner, Course, 1 - 3 Months

    ★ 4.8 (6.4K) · Beginner · Course · 1 - 3 Months

    Status: Free trial
    Free trial
  • P

    Packt

    Mobile Devices and Connectivity Fundamentals for IT Support

    Skills you'll gain: Hardware Troubleshooting, USB, Wireless Networks, Mobile Security, Data Storage Technologies, Network Troubleshooting, Data Storage, Computer Hardware, Telecommunications, Peripheral Devices, General Networking, System Configuration, Help Desk Support, Networking Hardware, Cloud Storage, Technical Support, Computer Networking

    Beginner · Course · 1 - 4 Weeks

    Category: New
    New
    Status: Free trial
    Free trial
  • A

    Alex Genadinik

    2026 Introduction To Customer Service & Customer Support

    Skills you'll gain: Customer Service, Client Support, Customer and Client Support, Customer Support, Client Services, Customer Retention, Customer Relationship Building, Social Media Management, Customer Inquiries, Customer Engagement, Service Management, Customer experience improvement, Customer Complaint Resolution, Personalized Service, Service Recovery, Active Listening

    5 stars, 8 reviews, Mixed, Course, 1 - 4 Weeks

    ★ 5 (8) · Mixed · Course · 1 - 4 Weeks

    Category: New
    New
    Status: Free trial
    Free trial
  • E

    Edureka

    Mastering Generative AI for Customer Service Excellence

    Skills you'll gain: Prompt Engineering, Miro AI, Prompt Patterns, Generative AI Agents, Prompt Engineering Tools, Responsible AI, AI Product Strategy, No-Code Development, Generative AI, Workflow Management, Email Automation, Process Design, ChatGPT, Customer Analysis, Content Performance Analysis, Customer Data Management, Customer Inquiries, Customer and Client Support, AI Workflows, Emotional Intelligence

    4.7 stars, 6 reviews, Beginner, Specialization, 1 - 3 Months

    ★ 4.7 (6) · Beginner · Specialization · 1 - 3 Months

    Status: Free trial
    Free trial
  • C

    Coursera

    Integrando DevOps con Azure App Service

    Skills you'll gain: Azure DevOps, Azure DevOps Pipelines, System Monitoring, Devops Tools, Application Deployment, DevOps, Cloud Deployment, Microsoft Azure, GitHub

    Intermediate · Guided Project · Less Than 2 Hours

  • C

    CVS Health

    Preparing for Your Retail Customer Service Role

    Skills you'll gain: Call Center Experience, Customer Complaint Resolution, De-escalation Techniques, Conflict Management, Customer Inquiries, Customer Service, Customer Relationship Building, Interviewing Skills, Inbound Calls, Outbound Calls, Problem Solving, Keyword Research, Verbal Communication Skills, Communication

    4.4 stars, 17 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.4 (17) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • G

    Google Cloud

    Service Orchestration and Choreography on Google Cloud

    Skills you'll gain: Microservices, Cloud-Native Computing, Google Cloud Platform, Cloud Applications, Software Architecture, Cloud Development, Event-Driven Programming, Cloud-Based Integration, Serverless Computing, Service Oriented Architecture

    4.6 stars, 10 reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.6 (10) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
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In summary, here are 10 of our most popular it service management courses

  • Networking Essentials and Hardware for IT Professionals: Packt
  • Commercial Skills: Negotiation, Sales, Customer service: Chris Croft Training
  • Dell Technologies Introduction to IT Sales: Dell
  • Master IT Budgeting: Analyze, Forecast & Optimize: EDUCBA
  • Pulling it all together: Future Trends and Actions: Real Madrid Graduate School Universidad Europea
  • Put It to Work: Prepare for Cybersecurity Jobs: Google
  • Mobile Devices and Connectivity Fundamentals for IT Support: Packt
  • 2026 Introduction To Customer Service & Customer Support: Alex Genadinik
  • Mastering Generative AI for Customer Service Excellence: Edureka
  • Integrando DevOps con Azure App Service: Coursera

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