IT support courses can help you learn troubleshooting techniques, network configuration, customer service skills, and system administration basics. You can build expertise in software installation, hardware maintenance, and cybersecurity practices. Many courses introduce tools like ticketing systems, remote desktop applications, and network monitoring software, showing how these skills are applied in real-world IT environments.

Coursera
Skills you'll gain: Customer Success Management, Generative AI Agents, Customer Service, AI Enablement, Customer experience improvement, Business Priorities, AI Personalization, Customer Engagement, Client Support, AI Integrations, Data Ethics, Automation, Business Ethics, Information Privacy
Intermediate · Course · 1 - 4 Weeks

Banco Interamericano de Desarrollo
Skills you'll gain: Failure Analysis, Risk Analysis, Risk Modeling, Feasibility Studies, Failure Mode And Effects Analysis, Risk Management, Hazard Analysis, Project Risk Management, Governance Risk Management and Compliance, Risk Mitigation, Risk Management Framework, Mitigation, Disaster Recovery, Key Performance Indicators (KPIs), Financial Analysis, Cost Benefit Analysis, Contingency Planning, Governance, Resilience, Environment
Advanced · Specialization · 1 - 3 Months

École Polytechnique Fédérale de Lausanne
Skills you'll gain: Sanitation, Environmental Engineering, Water Sustainability, Pump Stations, Sustainable Engineering, Process Engineering, Sustainable Technologies, Sustainable Systems, Engineering Design Process, Plant Operations and Management, Environment and Resource Management, Public Health, Data Collection, Research, Case Studies
Intermediate · Course · 1 - 3 Months

Microsoft
Skills you'll gain: Microsoft Azure, NoSQL, Database Administration, Data Store, Data Infrastructure, Database Systems, Cloud Storage, Database Theory, Database Management Systems, Data Storage, Cloud Services, Data Storage Technologies, File Management, Data Access, Data Security, Cloud Security, Data Management, File Systems, Query Languages, Data Import/Export
Beginner · Course · 1 - 4 Weeks

University of Colorado Boulder
Skills you'll gain: Engineering, Scientific, and Technical Instruments, Embedded Systems, Embedded Software, Real Time Data, Electronics, Electronics Engineering, Electronic Components, Vibrations, Intrusion Detection and Prevention, Design Specifications, Computer Displays
Build toward a degree
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Test Tools, Learning Strategies, Test Planning, Goal Setting, Registration
Beginner · Course · 1 - 4 Weeks

CVS Health
Skills you'll gain: De-escalation Techniques, Greeting Customers, Cross Selling, Retail Sales, Customer Service, Selling Techniques, Upselling, Conflict Management, Product Knowledge, Retail Store Operations, Customer Relationship Building, Transaction Processing, Customer Engagement, Professionalism, Company, Product, and Service Knowledge, Empathy, Social Media, Communication, Time Management
Beginner · Course · 1 - 4 Weeks

University of Pennsylvania
Skills you'll gain: Environmental Social And Corporate Governance (ESG), Corporate Sustainability, Portfolio Risk, Equities, Investment Management, Return On Investment, Social Impact, Portfolio Management, Sustainability Reporting, Sustainability Standards, Stakeholder Engagement, Environmental Issue, Stakeholder Analysis, Market Trend, Risk Analysis, Climate Change Mitigation, Corporate Finance, Petroleum Industry, Performance Analysis
Mixed · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Data Loss Prevention, Distributed Denial-Of-Service (DDoS) Attacks, Cloud Security, Threat Management, Security Controls, Google Cloud Platform, Data Security, Vulnerability Management, Threat Detection, Malware Protection, Continuous Monitoring, Cloud Management, IT Automation, Event Monitoring, Identity and Access Management, System Monitoring
Intermediate · Course · 1 - 4 Weeks

University of Michigan
Skills you'll gain: Generative AI, AI powered creativity, AI Enablement, AI literacy, Automation, Workforce Development, Human Resources, Workforce Management, Human Capital, Responsible AI, Workforce Planning, Leadership and Management, Change Management
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Statistical Reporting, Data Visualization, Big Data, SQL, Interactive Data Visualization, Query Languages, Data Import/Export, Google Cloud Platform, Data Warehousing, Data Sharing, Analytics
Beginner · Guided Project · Less Than 2 Hours

The University of Edinburgh
Skills you'll gain: Culture, International Relations, Finance, Diplomacy, Social Impact, Cultural Diversity, Social Sciences, Socioeconomics, World History, Governance, Community Development, Data Analysis, Economic Development
Beginner · Course · 1 - 3 Months