• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • W

    Whizlabs

    Exam Prep: Google Cloud Certified Associate Cloud Engineer

    Skills you'll gain: Kubernetes, Google Cloud Platform, Serverless Computing, Google App Engine, Cost Management, Cloud Infrastructure, Cloud Deployment, Cloud Computing Architecture, Cloud Services, Cloud Computing, Infrastructure As A Service (IaaS), Cloud Platforms, Hybrid Cloud Computing, Cloud Management, Data Processing, Data Store, System Monitoring, Application Performance Management, Big Data, Virtual Private Networks (VPN)

    Intermediate · Specialization · 1 - 3 Months

    Status: Free trial
    Free trial
  • O

    O.P. Jindal Global University

    Predictive Analytics and Forecasting

    Skills you'll gain: Data Mining, Predictive Modeling, Predictive Analytics, Advanced Analytics, Business Analytics, Dimensionality Reduction, Forecasting, Data-Driven Decision-Making, Customer Analysis, Regression Analysis, Demand Planning, Classification Algorithms, Marketing Analytics, Customer Insights, Logistic Regression, Market Analysis, Unsupervised Learning, Decision Tree Learning, Artificial Neural Networks, Correlation Analysis

    Mixed · Course · 3 - 6 Months

    Category: Preview
    Preview
    Category: Build toward a degree
    Build toward a degree
  • P

    Packt

    ReactJS Development and Project-Based Learning

    Skills you'll gain: Amazon Elastic Compute Cloud, Amazon Web Services, Cloud Hosting, Front-End Web Development, React.js, Cloud Deployment, Javascript, Full-Stack Web Development, Web Applications, Cloud Security, Hypertext Markup Language (HTML), Remote Access Systems

    Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • P

    Packt

    SQL Bootcamp - From Zero to Job-Ready

    Skills you'll gain: SQL, Star Schema, Snowflake Schema, Database Theory, Databases, Database Management, Database Design, Relational Databases, Query Languages, Data Analysis, Data Management

    Intermediate · Course · 3 - 6 Months

    Category: New
    New
  • I

    IBM

    Hybrid Cloud Capstone Project 

    Skills you'll gain: Cloud Security, CI/CD, Containerization, Hybrid Cloud Computing, Application Deployment, Cloud Computing Architecture, Cloud Engineering, Docker (Software), Cloud Computing, Restful API, Kubernetes, Infrastructure as Code (IaC), Cloud Infrastructure, Cloud Deployment, Microservices, Disaster Recovery, Cloud Services, Multi-Cloud, Solution Architecture, Application Design

    Advanced · Course · 1 - 3 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • P

    Pearson

    CCNP and CCIE Security Core SCOR 350-701(Exam Blueprint 1.1)

    Skills you'll gain: Network Security, Endpoint Security, Cloud Security, Threat Detection, Endpoint Detection and Response, Cyber Threat Intelligence, IT Security Architecture, Intrusion Detection and Prevention, Cybersecurity, Identity and Access Management, Infrastructure Security, Firewall, Cloud Computing, Security Controls, Continuous Monitoring, Data Security, Email Security, Network Monitoring, Remote Access Systems, Malware Protection

    Intermediate · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Working with Artifact Registry

    Skills you'll gain: Apache Maven, Package and Software Management, Google Cloud Platform, CI/CD, Containerization, Cloud Management, Continuous Integration, Cloud Computing, Build Tools

    Beginner · Project · Less Than 2 Hours

  • G

    Google Cloud

    Explora la transformación de datos con Google Cloud

    Skills you'll gain: Data Strategy, Data Lakes, Data Warehousing, Data Management, Data Storage, Google Cloud Platform, Real Time Data, Cloud Storage, Data Storage Technologies, Data Governance, Looker (Software), Business Intelligence, Databases, Business Transformation, Data-Driven Decision-Making, Data Transformation, Analytics, Cloud Services, Data Migration, Cloud Platforms

    Beginner · Course · 1 - 3 Months

    Status: Free trial
    Free trial
  • L

    Logical Operations

    Power BI: Modeling, Filtering, and Advanced Analysis

    Skills you'll gain: Data Analysis Expressions (DAX), Power BI, Data Modeling, Data Analysis, Microsoft Excel, Interactive Data Visualization, Advanced Analytics, Business Intelligence, Data Analysis Software, Statistical Analysis, Time Series Analysis and Forecasting, Microsoft PowerPoint, Microsoft 365, Query Languages

    Mixed · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • P

    Politecnico di Milano

    The Learning Innovation Network

    Skills you'll gain: Developing Training Materials, Educational Materials, Classroom Management, Course Development, Blended Learning, Teaching, Instructional and Curriculum Design, Interactive Learning, Instructional Design, Instructional Strategies, Innovation, Pedagogy, Knowledge Transfer, Student Engagement, Resource Utilization, Network Planning And Design, Infographics

    Beginner · Course · 1 - 4 Weeks

    Category: Preview
    Preview
  • S

    SkillsBooster Academy

    Google Gemini for Digital Marketing

    Skills you'll gain: Prompt Engineering, Google Gemini, Campaign Management, Google Ads, Digital Marketing Tools, Prompt Engineering Tools, Market Research, Google Workspace, Marketing Operations, Report Writing, Google Docs, Digital Marketing Campaigns, Digital Marketing, Content Creation, Target Audience, Content Optimization, Marketing Planning, Generative AI, Search Engine Optimization, Web Analytics and SEO

    Beginner · Course · 1 - 3 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • M

    Macquarie University

    Educate Skills for Startups

    Skills you'll gain: Oral Expression, Due Diligence, Customer Analysis, Entrepreneurial Finance, Sales Presentations, Ideation, Business Ethics, Stakeholder Engagement, Design Thinking, Selling Techniques, Business Valuation, Marketing Strategy and Techniques, Contract Negotiation, Social Media Campaigns, Market Opportunities, Governance, Social Media Strategy, Negotiation, Digital Media Strategy, Market Analysis

    Intermediate · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
1…326327328…515

In summary, here are 10 of our most popular customer service courses

  • Exam Prep: Google Cloud Certified Associate Cloud Engineer: Whizlabs
  • Predictive Analytics and Forecasting: O.P. Jindal Global University
  • ReactJS Development and Project-Based Learning: Packt
  • SQL Bootcamp - From Zero to Job-Ready: Packt
  • Hybrid Cloud Capstone Project : IBM
  • CCNP and CCIE Security Core SCOR 350-701(Exam Blueprint 1.1): Pearson
  • Working with Artifact Registry: Google Cloud
  • Explora la transformación de datos con Google Cloud: Google Cloud
  • Power BI: Modeling, Filtering, and Advanced Analysis: Logical Operations
  • The Learning Innovation Network: Politecnico di Milano

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok