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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • Status: New
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    Packt

    Mastering QuickBooks Online

    Skills you'll gain: QuickBooks (Accounting Software), Payroll, Reconciliation, Payroll Systems, Payroll Processing, Payroll Administration, Billing & Invoicing, Payroll Reporting, Invoicing, Accounts Receivable, Project Accounting, Accounts Payable and Receivable, Inventory Management, Inventory Control Systems, Order Management, Inventory Management System, Accounting Software, Business Reporting, Management Reporting, Finance

    Intermediate · Course · 3 - 6 Months

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    Coursera

    AI Marketing Strategy and Analytics

    Skills you'll gain: Marketing Planning, Dashboard, Project Schedules, Dashboard Creation, Data-Driven Marketing, Marketing Strategies, Marketing Budgets, Campaign Planning, Scheduling, Content Performance Analysis, Competitive Analysis, Timelines, Project Planning, Performance Analysis, Project Estimation, Data Integration, Cost Benefit Analysis, Budget Management, Market Research, Search Engine Marketing

    Intermediate · Course · 1 - 3 Months

  • Status: Preview
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    Google Cloud

    Logging, Monitoring and Observability in Google Cloud en Français

    Skills you'll gain: Site Reliability Engineering, Prometheus (Software), System Monitoring, Incident Management, Google Cloud Platform, Event Monitoring, Cloud Management, Dashboard Creation, Incident Response, Continuous Monitoring, Application Performance Management, Kubernetes, Service Level, Cloud Applications, Cloud Computing, Debugging

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
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    Board Infinity

    Advanced Power Platform: Connectors, Components & Automation

    Skills you'll gain: Power Platform Architecture & Technical Design, No-Code Development, Email Automation, Data Modeling

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
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    Alex Genadinik

    How To Ask Great Sales Questions That Lead To Closing

    Skills you'll gain: Overcoming Objections, Consultative Selling, Closing (Sales), Selling Techniques, Active Listening, Sales, General Sales Practices, Sales Process, Cultural Responsiveness, Consultative Approaches, Rapport Building, Intercultural Competence, Prospecting and Qualification, Cultural Sensitivity, Decision Making

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
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    LearnQuest

    Sales Challenger Mastery: Engaging the Modern Buyer

    Skills you'll gain: Consultative Approaches, Sales Development, Selling Techniques, Sales Strategy, Customer Analysis, Needs Assessment, Regional Sales, Driving engagement, Rapport Building, Persuasive Communication, Prioritization

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
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    Google Cloud

    Moderniser l'infrastructure et les applications avec Google Cloud

    Skills you'll gain: Serverless Computing, Containerization, Application Programming Interface (API), Digital Transformation, Hybrid Cloud Computing, Business Transformation, Cloud Platforms, Cloud Infrastructure, Google Cloud Platform, Cloud Solutions, Cloud-Native Computing, Cloud Applications, Multi-Cloud, Cloud Computing, Application Deployment, Kubernetes, Cloud Services, Leadership and Management, Finance

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
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    Microsoft

    Core generative models and techniques

    Skills you'll gain: Generative AI, Generative Model Architectures, MLOps (Machine Learning Operations), Generative Adversarial Networks (GANs), Model Deployment, Model Evaluation, Microsoft Azure, Model Training, PyTorch (Machine Learning Library), Deep Learning, Time Series Analysis and Forecasting, Tensorflow, Image Analysis, Forecasting, Prototyping

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
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    Simplilearn

    Foundations of Site Reliability Engineering Training

    Skills you'll gain: Incident Management, Site Reliability Engineering, Incident Response, Problem Management, Infrastructure as Code (IaC), Ansible, Continuous Deployment, Prometheus (Software), Cloud Computing, CI/CD, Kubernetes, Service Level, Performance Testing, Jenkins, Grafana, Amazon Elastic Compute Cloud, Configuration Management, Docker (Software), Artificial Intelligence, Machine Learning

    Beginner · Course · 1 - 3 Months

  • Status: Free
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    Google Cloud

    Hosting a Web App on Google Cloud Using Compute Engine Azure

    Skills you'll gain: Cloud Hosting, Load Balancing, Cloud Deployment, Cloud Applications, Google Cloud Platform, Infrastructure As A Service (IaaS), Cloud Computing, Microsoft Azure, Virtual Machines, Web Servers, Servers, Managed Services

    Beginner · Project · Less Than 2 Hours

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    Coursera

    Azure Data Engineering: Cosmos DB, SQL & Analytics

    Skills you'll gain: Dashboard Creation, Azure Synapse Analytics, Microsoft Azure, Data Storage Technologies, Microsoft SQL Servers, Data Storage, Data Store, Data Architecture, Performance Tuning, Query Languages, Database Design, SQL, NoSQL, Data Processing, Cloud Solutions, Analytics, Process Optimization, Data Pipelines, Data Modeling, System Monitoring

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Arizona

    Marketing Communications: The Customer's Journey

    Skills you'll gain: Integrated Marketing Communications, Advertising, Advertising Campaigns, Marketing Communications, Media Strategy, Paid media, Owned Media, Customer Advocacy, Journey Mapping, Branding, Cross-Channel Marketing, Digital Media Strategy, Earned Media, Search Engine Optimization, Customer Engagement, Content Development and Management, Goal Setting, Brand Awareness, Culture, Consumer Behaviour

    Beginner · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer service courses

  • Mastering QuickBooks Online: Packt
  • AI Marketing Strategy and Analytics: Coursera
  • Logging, Monitoring and Observability in Google Cloud en Français: Google Cloud
  • Advanced Power Platform: Connectors, Components & Automation: Board Infinity
  • How To Ask Great Sales Questions That Lead To Closing: Alex Genadinik
  • Sales Challenger Mastery: Engaging the Modern Buyer: LearnQuest
  • Moderniser l'infrastructure et les applications avec Google Cloud: Google Cloud
  • Core generative models and techniques: Microsoft
  • Foundations of Site Reliability Engineering Training: Simplilearn
  • Hosting a Web App on Google Cloud Using Compute Engine Azure: Google Cloud

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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