Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

University of Colorado Boulder
Skills you'll gain: File I/O, C and C++, Communication Systems
Advanced · Course · 1 - 3 Months

Johns Hopkins University
Skills you'll gain: Business Ethics, Ethical Standards And Conduct, Diversity and Inclusion, Team Leadership, Responsible AI, Artificial Intelligence, Decision Making, Leadership, Cultural Diversity, Leadership Development
Beginner · Course · 1 - 3 Months
Automatic Data Processing, Inc. (ADP)
Skills you'll gain: Storytelling, Recognizing Others, Team Building, Trustworthiness, Team Performance Management, Team Management, Teamwork, Collaboration, Team Leadership, Visionary, Leadership Development, Peer Review, Drive Engagement, Team Motivation, Professional Development, Employee Coaching, Leadership, Performance Management, Communication, Productivity
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Stakeholder Management, Agile Project Management, Team Performance Management, Stakeholder Engagement, Jira (Software), Sprint Retrospectives, Scrum (Software Development), Sprint Planning, User Story, Backlogs, Kanban Principles, Agile Software Development, Agile Product Development, Scaled Agile Framework, Lean Methodologies, Agile Methodology, Team Management, Project Management Institute (PMI) Methodology, Azure DevOps, Test Planning
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Facebook, Personalized Service, Target Audience, Customer Communications Management, Social Media, Social Media Marketing, Business Requirements, Drive Engagement, Customer Service, Brand Marketing
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Canva (Software), Layout Design, Virtual Environment, Graphic and Visual Design Software, Graphic and Visual Design, Design, Color Matching, Graphic Design, Marketing
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Infrastructure as Code (IaC), AWS CloudFormation, CI/CD, Git (Version Control System), Jenkins, Ansible, Devops Tools, Version Control, Terraform, Docker (Software), Kubernetes, DevOps, Prometheus (Software), Cloud-Native Computing, Continuous Deployment, Containerization, Continuous Integration, Amazon Web Services, Software Development Tools, Configuration Management
Beginner · Specialization · 3 - 6 Months

Packt
Skills you'll gain: Data Cleansing, Data Manipulation, Advanced Analytics, Applied Machine Learning, Data Wrangling, Fraud detection, Data Transformation, Predictive Modeling, Machine Learning, Data Pipelines, Data Preprocessing, Feature Engineering, Sampling (Statistics), Data Integration, Model Evaluation, Workflow Management, Complex Problem Solving
Intermediate · Course · 1 - 3 Months

Fundação Instituto de Administração
Skills you'll gain: Supply Chain Management, Supply Chain, Supply Chain Planning, Logistics, Transportation, Supply Chain, and Logistics, Inventory Management System, Operations Management, Order Management, Business Technologies, Customer Demand Planning, Production Planning, Data-Driven Decision-Making, Automation, Internet Of Things, Blockchain, Machine Learning
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Responsive Web Design, Figma (Design Software), Prototyping, Mockups, User Interface (UI), Interaction Design, Usability, User Experience Design, User Flows, Animations
Intermediate · Course · 1 - 4 Weeks

Duke University
Skills you'll gain: Rust (Programming Language), Serverless Computing, Command-Line Interface, Maintainability, Amazon Web Services, Linux Commands, Application Deployment, Software Development Tools, Program Development, System Programming, Python Programming, Performance Tuning, Debugging, Software Testing
Intermediate · Course · 1 - 4 Weeks

University of Colorado Boulder
Skills you'll gain: Model Evaluation, Applied Machine Learning, Unsupervised Learning, Classification And Regression Tree (CART), Decision Tree Learning, Artificial Neural Networks, Classification Algorithms, Supervised Learning, Machine Learning Algorithms, Random Forest Algorithm, Predictive Modeling, Artificial Intelligence and Machine Learning (AI/ML), Dimensionality Reduction, Statistics
Build toward a degree
Intermediate · Course · 1 - 4 Weeks