Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Skills you'll gain: Plot (Graphics), Swift Programming, UI Components, Apple iOS, iOS Development, Interactive Data Visualization, User Interface (UI), User Interface (UI) Design, Hypertext Markup Language (HTML), Data Management
Intermediate · Course · 1 - 3 Months

Coursera
Skills you'll gain: Data Mapping, Configuration Management, Jira (Software), Reconciliation, Systems Integration, Issue Tracking, Data Integration, Project Management Software, Workflow Management, Data Maintenance, Continuous Monitoring, Project Documentation
Beginner · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Gemini, Google Gemini, Customer Relationship Management, Google Cloud Platform, Generative AI, Large Language Modeling, Applied Machine Learning, Predictive Modeling, Artificial Intelligence, Query Languages
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Predictive Modeling, Model Evaluation, Predictive Analytics, Classification And Regression Tree (CART), Statistical Modeling, Risk Modeling, Advanced Analytics, Decision Tree Learning, Data Analysis, R Programming, Model Training, Logistic Regression, Feature Engineering, Model Deployment, Data Import/Export, Data Mining, Data Validation, Exploratory Data Analysis, Data Persistence, Data Wrangling
Beginner · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Google Gemini, Generative AI Agents, AI Workflows, Agentic Workflows, Security Controls, Google Cloud Platform, Authorization (Computing), Agentic systems, AI Integrations, Enterprise Architecture, Authentications, LLM Application, Application Deployment, Enterprise Security, Data Integration, Data Access, Cloud Security, Cloud Infrastructure, Case Studies, Analysis
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Network Engineering, Cloud Engineering, Network Planning And Design, Network Troubleshooting, Network Architecture, Virtual Networking, Network Monitoring, Network Administration, Network Performance Management, Google Cloud Platform, Hybrid Cloud Computing, Cloud Infrastructure, General Networking, Cloud Computing Architecture, Network Infrastructure, Virtual Private Networks (VPN), Kubernetes, Network Security, Cloud Services, Network Routing
Advanced · Course · 1 - 3 Months

Skills you'll gain: Data Transformation, Data Wrangling, Data Manipulation, Extract, Transform, Load, Data Integration, Data Preprocessing, Data Cleansing, Data Analysis, Data Processing, Tableau Software, Dashboard Creation, Data Pipelines, Dataflow, Data Import/Export, Pivot Tables And Charts, Software Installation
Intermediate · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Google Gemini, Authorization (Computing), Authentications, Agentic Workflows, AI Workflows, Application Deployment, Security Controls, Google Cloud Platform, Enterprise Security, Workflow Management, Data Security, Generative AI Agents, Cloud Deployment, Enterprise Application Management, Large Language Modeling, Data Access, Cloud Security, Data Integration, LLM Application, Case Studies
Beginner · Course · 1 - 3 Months

Skills you'll gain: ASP.NET, Middleware, .NET Framework, C# (Programming Language), Model View Controller, Back-End Web Development, Web Development, Restful API, Server Side, Web Applications, Application Frameworks, Object-Relational Mapping, Microsoft SQL Servers, Data Persistence, Data Validation, Data Migration
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Apache Hadoop, Apache Hive, Extract, Transform, Load, Data Pipelines, Data Import/Export, Data Migration, Data Integration, MySQL, Data Access, SQL, Relational Databases, Data Processing, Data Validation, Data Storage, File Management
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Brand Awareness, Looker (Software), Data Storytelling, Brand Marketing, Branding, Brand Strategy, Data Integration, Brand Management, Trend Analysis, Data-Driven Marketing, Competitive Intelligence, Dashboard Creation, Promotional Strategies, Case Studies, Competitive Analysis, Performance Analysis, Marketing Strategies, Market Intelligence, Marketing Communications, Gap Analysis
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Application Security, Incident Response, Intrusion Detection and Prevention, Network Security, Cybersecurity, Cyber Attacks, Data Security, Hardening, Data Loss Prevention, Distributed Denial-Of-Service (DDoS) Attacks, Vulnerability Management, Vulnerability Assessments, Multi-Factor Authentication, System Configuration, Scripting, Linux Commands, Bash (Scripting Language), Linux, Scripting Languages, Python Programming
Mixed · Course · 1 - 4 Weeks