• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • G

    Google Cloud

    Creating a Data Transformation Pipeline with Cloud Dataprep

    Skills you'll gain: Data Manipulation, Data Processing, Data Wrangling, Data Pipelines, Data Transformation, Data Quality, Data Cleansing, Data Preprocessing, Data Import/Export, Extract, Transform, Load, Exploratory Data Analysis, Cloud-Based Integration, Google Analytics

    Intermediate · Project · Less Than 2 Hours

  • Status: Free
    Free
    A

    Amazon Web Services

    Amazon EFS Primer

    Skills you'll gain: Amazon Web Services, Cloud Storage, Serverless Computing, Scalability, File Management, File Systems, Enterprise Architecture

    Mixed · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Monitoring Multiple Projects with Cloud Monitoring

    Skills you'll gain: Cloud-Based Integration, Cloud Management, Google Cloud Platform, Cloud Computing, Virtual Machines, System Monitoring, User Accounts

    Beginner · Project · Less Than 2 Hours

  • G

    Google Cloud

    HTTP Google Cloud Functions in Go

    Skills you'll gain: Serverless Computing, Go (Programming Language), Google Cloud Platform, Cloud Development, Cloud Deployment, Cloud Computing, Functional Testing, Cloud Applications, Web Servers, Server Side, Cloud Storage

    Beginner · Project · Less Than 2 Hours

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Brand Management and Brand Strategy

    Skills you'll gain: Brand Strategy, Branding, Brand Management, Brand Awareness, Brand Loyalty, Strategic Marketing, Consumer Behaviour, Marketing Strategy and Techniques

    Mixed · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    L

    Logical Operations

    Introduction to Agile and Scrum Methodologies

    Skills you'll gain: Agile Methodology, Scrum (Software Development), Agile Project Management, Sprint Retrospectives, Agile Software Development, Sprint Planning, User Story, Backlogs, Agile Product Development, Project Estimation, Project Management, Estimation, Project Planning

    Mixed · Course · 1 - 3 Months

  • Status: Preview
    Preview
    G

    Google Cloud

    Premiers pas avec Google Kubernetes Engine

    Skills you'll gain: Containerization, Kubernetes, Identity and Access Management, Google Cloud Platform, Cloud Computing, Cloud Services, Cloud Management, Cloud Deployment, Application Deployment, Infrastructure Architecture, Command-Line Interface

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    C

    CertNexus

    CyberSec First Responder – Advanced (CFR-A): Attack

    Skills you'll gain: Vulnerability, Penetration Testing, Vulnerability Assessments, Vulnerability Scanning, Cyber Operations, Network Security, Distributed Denial-Of-Service (DDoS) Attacks, System Configuration, Data Security, Cybersecurity, Cyber Attacks, Linux, Bash (Scripting Language), Virtual Machines, Proxy Servers, Scripting, Linux Commands, Scripting Languages, Python Programming

    Mixed · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    B

    Board Infinity

    Spring Boot, Spring Security & Application Finalization

    Skills you'll gain: Restful API, Spring Framework, Spring Boot, Hibernate (Java), API Design, Development Testing, Verification And Validation, Authentications, Object-Relational Mapping, Maintainability, Data Persistence, Authorization (Computing), Application Design, YAML, Role-Based Access Control (RBAC), Endpoint Security, Business Logic, Configuration Management

    Intermediate · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    C

    Coursera

    Agentic AI Content for Practitioners: Marketing

    Skills you'll gain: Prompt Engineering, Data-Driven Marketing, Personalized Campaigns, Prompt Engineering Tools, Prompt Patterns, Marketing Automation, Marketing Operations, AI Personalization, Marketing Effectiveness, Content Marketing, Campaign Planning, Social Media Campaigns, Content Performance Analysis, Marketing Strategies, Agentic Workflows, Marketing Analytics, Customer Relationship Management (CRM) Software, Customer Relationship Management, Data-Driven Decision-Making, Driving engagement

    Intermediate · Course · 1 - 4 Weeks

  • P

    Packt

    Spring System Design in Practice

    Skills you'll gain: Restful API, Spring Framework, Microservices, Cloud Deployment, API Design, Spring Boot, OAuth, Java Programming, System Design and Implementation, Java, Systems Design, Systems Architecture, Software Architecture, Software Design, Web Design and Development, Sprint Planning, NoSQL, SQL, Databases, Product Management

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    B

    Board Infinity

    Deploying Deep Learning: Quantization, Serving, and Edge AI

    Skills you'll gain: Model Deployment, Application Deployment, Model Optimization, MLOps (Machine Learning Operations), Cloud Deployment, Fine-tuning, Containerization, LLM Application, Large Language Modeling, Docker (Software), Model Evaluation, API Design, Scalability, Memory Management

    Advanced · Course · 1 - 4 Weeks

1…354355356…511

In summary, here are 10 of our most popular customer service courses

  • Creating a Data Transformation Pipeline with Cloud Dataprep: Google Cloud
  • Amazon EFS Primer: Amazon Web Services
  • Monitoring Multiple Projects with Cloud Monitoring: Google Cloud
  • HTTP Google Cloud Functions in Go: Google Cloud
  • Brand Management and Brand Strategy: EDUCBA
  • Introduction to Agile and Scrum Methodologies: Logical Operations
  • Premiers pas avec Google Kubernetes Engine: Google Cloud
  • CyberSec First Responder – Advanced (CFR-A): Attack: CertNexus
  • Spring Boot, Spring Security & Application Finalization: Board Infinity
  • Agentic AI Content for Practitioners: Marketing: Coursera

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok