• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Journey

Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Popular Customer Journey Courses and Certifications


  • L

    Logical Operations

    Crystal Reports: Enhancing, Importing, and Exporting Reports

    Skills you'll gain: Microsoft Excel, Business Reporting, Spreadsheet Software, Report Writing, Management Reporting, Microsoft Access, Data Presentation, Data Analysis Software, Data Integration, Business Intelligence, Data Analysis

    Mixed · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • G

    Google Cloud

    Change Management for Google Workspace - Español

    Skills you'll gain: Change Management, Stakeholder Engagement, Organizational Change, Training Programs, Workflow Management, Stakeholder Management, Employee Training, Google Workspace, Communication Planning, Developing Training Materials, Culture Transformation, Organizational Development, Training and Development, Business Transformation, Stakeholder Communications, Drive Engagement, Stakeholder Analysis, Organizational Effectiveness, Customer Success Management, Program Implementation

    Intermediate · Course · 1 - 3 Months

  • C

    Coursera

    Collaborate and Version Control Your AI Apps

    Skills you'll gain: User Story, Agile Methodology, Version Control, Persona (User Experience), Kanban Principles

    Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • C

    Coursera

    Data Querying in C#: Ecommerce Analytics API

    Skills you'll gain: Relational Databases, API Design, ASP.NET, Object-Relational Mapping, Databases, Query Languages, Back-End Web Development, Application Programming Interface (API), Restful API, SQL, Data Access, Data Manipulation, C# (Programming Language), .NET Framework, Server Side

    Intermediate · Guided Project · Less Than 2 Hours

  • G

    Google Cloud

    Estratégia agêntica: descobrir, projetar e prototipar

    Skills you'll gain: Agentic Workflows, Agentic systems, Journey Mapping, Google Gemini, AI Workflows, AI Product Strategy, Value Engineering, Prioritization, Generative AI Agents, Business Process Automation, Strategic Prioritization, Generative AI, No-Code Development, User Flows, Business Priorities, Business Metrics, Business Valuation, Prototyping, Retail Store Operations

    Beginner · Course · 1 - 4 Weeks

    Category: New
    New
  • B

    Birla Institute of Technology & Science, Pilani

    Natural Language Processing

    Skills you'll gain: Natural Language Processing, Prompt Engineering, Semantic Web, Large Language Modeling, Embeddings, LLM Application, Artificial Intelligence, ChatGPT, Deep Learning, Data Processing, Artificial Neural Networks, Machine Learning Methods, Data Preprocessing, Model Training, Statistical Methods, Model Evaluation, Dependency Analysis

    Intermediate · Course · 1 - 3 Months

    Category: Preview
    Preview
  • C

    Coursera

    Construire votre audience sur Facebook Audience Insights

    Skills you'll gain: Target Market, Target Audience, Customer Analysis, Facebook, Data-Driven Marketing, Marketing Analytics, Customer Insights, Social Media Analytics, Social Media Marketing

    Beginner · Guided Project · Less Than 2 Hours

  • L

    Logical Operations

    Project Management: Managing Uncertainty and Risks

    Skills you'll gain: Risk Analysis, Project Risk Management, User Story, Communication Planning, Sprint Planning, Agile Project Management, Change Control, Project Management, Project Planning, Backlogs, Risk Management, Risk Mitigation, Agile Methodology, Product Requirements, Change Requests, Team Leadership, Leadership, Microsoft Excel, Leadership Development, Microsoft Word

    Mixed · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • P

    Packt

    Ultimate ASP.NET Core Web API Development Guide

    Skills you'll gain: Restful API, ASP.NET, Postman API Platform, Application Programming Interface (API), .NET Framework, API Design, Cloud Deployment, Object-Relational Mapping, Web Development, Database Design, Authentications, API Testing, Web Services, Database Development, Data Store, Microsoft Visual Studio, Microsoft Development Tools, Microsoft Azure, Secure Coding, Identity and Access Management

    Intermediate · Course · 1 - 3 Months

  • U

    University of Pennsylvania

    비즈니스와 사회의 글로벌 트렌드

    Skills you'll gain: Demography, Social Studies, International Finance, International Relations, Political Sciences, Market Trend, Socioeconomics, Trend Analysis, Economics, Policy, and Social Studies, World History, Social Sciences, Global Marketing, Cultural Diversity, Economic Development, Sociology, Consumer Behaviour, Financial Systems, Economics, Business Economics, Market Opportunities

    Mixed · Course · 1 - 4 Weeks

    Category: Preview
    Preview
  • E

    EDUCBA

    CloverETL: Design, Analyze & Optimize Workflows

    Skills you'll gain: Data Mapping, Extract, Transform, Load, Data Validation, Workflow Management, JSON, Extensible Languages and XML, Extensible Markup Language (XML), Metadata Management, Data Integration, Data Transformation, Data Pipelines, Data Import/Export, Data Processing, Data Structures, Design

    Mixed · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • E

    EDUCBA

    Evaluate and Optimize Enterprise Log Analytics

    Skills you'll gain: Authentications, Splunk, Role-Based Access Control (RBAC), Data Maintenance, Security Assertion Markup Language (SAML), Interactive Data Visualization, Pivot Tables And Charts, Data Presentation, Dashboard Creation, Dashboard, Single Sign-On (SSO), Performance Tuning, Identity and Access Management, Lightweight Directory Access Protocols, Configuration Management, Data Integration, Scalability, Network Troubleshooting, Data Management, Data Analysis

    Beginner · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
1…363364365…402

In summary, here are 10 of our most popular customer journey courses

  • Crystal Reports: Enhancing, Importing, and Exporting Reports: Logical Operations
  • Change Management for Google Workspace - Español: Google Cloud
  • Collaborate and Version Control Your AI Apps: Coursera
  • Data Querying in C#: Ecommerce Analytics API: Coursera
  • Estratégia agêntica: descobrir, projetar e prototipar: Google Cloud
  • Natural Language Processing: Birla Institute of Technology & Science, Pilani
  • Construire votre audience sur Facebook Audience Insights: Coursera
  • Project Management: Managing Uncertainty and Risks: Logical Operations
  • Ultimate ASP.NET Core Web API Development Guide: Packt
  • 비즈니스와 사회의 글로벌 트렌드: University of Pennsylvania

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok