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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • Status: Free Trial
    Free Trial
    C

    Coursera

    Plan, Estimate, and Break Down Sprints

    Skills you'll gain: Sprint Planning, Jira (Software), Scrum (Software Development), User Story, Meeting Facilitation, Backlogs, Agile Methodology, Project Planning, Project Estimation, Agile Project Management, Estimation, Agile Product Development, Agile Software Development, Collaborative Software, Work Breakdown Structure, Product Requirements, Workflow Management, Analysis

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    C

    Coursera

    Supercharge with Salesforce Einstein (GPT)

    Skills you'll gain: Salesforce, Customer Relationship Management, Customer Relationship Management (CRM) Software, AI Enablement, Responsible AI, Salesforce Development, Data Ethics, Customer Analysis, AI literacy, Artificial Intelligence, AI Integrations, Customer Data Management, Automation, Analytics, Generative AI

    Intermediate · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Continuous Delivery with Google Cloud Deploy

    Skills you'll gain: Continuous Delivery, Release Management, Continuous Deployment, CI/CD, Kubernetes, Application Deployment, Cloud Deployment, Google Cloud Platform, Application Development, IT Automation, Cloud Computing

    Intermediate · Project · Less Than 2 Hours

  • G

    Google Cloud

    Cloud DNS: Traffic Steering using Geolocation Policy

    Skills you'll gain: Cloud Management, Cloud Computing, Network Routing, Virtual Machines, Routing Protocols, Google Cloud Platform, Virtual Networking, Virtualization and Virtual Machines, Network Architecture

    Beginner · Project · Less Than 2 Hours

  • Status: Preview
    Preview
    G

    Google Cloud

    Managing Change when Moving to Google Cloud em Português

    Skills you'll gain: Organizational Change, Change Management, Business Transformation, Human Capital, Culture Transformation, Human Resources Management and Planning, Business Priorities, Cloud Computing, Innovation, Google Cloud Platform, Digital Transformation, Stakeholder Engagement, Cross-Functional Collaboration

    Beginner · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Set up a SIEM forwarder on a Linux Instance

    Skills you'll gain: Security Information and Event Management (SIEM), System Configuration, System Monitoring, Security Controls, Google Cloud Platform, Event Monitoring, Linux Servers, Docker (Software), Linux Administration, Software Installation, Real Time Data, Cloud Computing, Data Security

    Intermediate · Project · Less Than 2 Hours

  • Status: Free
    Free
    A

    Amazon Web Services

    The Amazon EKS Cluster

    Skills you'll gain: Kubernetes, Amazon Web Services, Cloud-Native Computing, Scalability, Cloud Infrastructure, Containerization, Cloud Management, Cloud Deployment, Infrastructure Architecture, Managed Services, Software Versioning

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    C

    Coursera

    CMO Excellence: Leading Marketing Teams for Impact

    Skills you'll gain: Data-Driven Marketing, Marketing Operations, Customer experience strategy (CX), Marketing Effectiveness, Growth Strategies, Marketing Analytics, Customer Insights, Cross-Functional Collaboration, Strategic Marketing, Marketing Strategies, Strategic Leadership, Leadership Development, Business Leadership, MarTech, Marketing Management, Brand Marketing, Marketing Planning, Initiative and Leadership, Brand Strategy, Data-Driven Decision-Making

    Intermediate · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Troubleshooting and Solving Data Join Pitfalls

    Skills you'll gain: Exploratory Data Analysis, Google Analytics, Data Integration, Data Manipulation, SQL, Database Administration, Data Validation

    Beginner · Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    P

    Pearson

    CompTIA Cloud CV0-003: Unit 3

    Skills you'll gain: Identity and Access Management, Cloud Security, Key Management, Network Security, Cloud Computing, Multi-Factor Authentication, Network Monitoring, Cloud Infrastructure, IT Security Architecture, Security Controls, Authentications, Authorization (Computing), Network Protocols

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Preview
    Preview
    S

    Sage Publications

    Communication and Interpersonal Skills in Social Work

    Skills you'll gain: Interpersonal Communications, Group Therapy, Non-Verbal Communication, Communication, Social Work, Family Therapy, Community and Social Work, Patient Communication, De-escalation Techniques, Parent Communication, Empathy & Emotional Intelligence, Rapport Building, Family Support, Communication Disorders, Discussion Facilitation, Cultural Responsiveness, Working With Children, Conflict Management, Cultural Diversity, Ethical Standards And Conduct

    Intermediate · Course · 1 - 3 Months

  • G

    Google Cloud

    Deploying Redis Enterprise for GKE and Serverless App on Anthos Bare Metal

    Skills you'll gain: Cloud Infrastructure, Kubernetes, Cloud Management, Infrastructure As A Service (IaaS), Google Cloud Platform, Cloud-Native Computing, Cloud Deployment, Virtual Machines, Istio, Hybrid Cloud Computing, Application Deployment, Virtual Networking, Serverless Computing, Redis, Virtual Local Area Network (VLAN), Linux

    Intermediate · Project · Less Than 2 Hours

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In summary, here are 10 of our most popular customer service courses

  • Plan, Estimate, and Break Down Sprints: Coursera
  • Supercharge with Salesforce Einstein (GPT): Coursera
  • Continuous Delivery with Google Cloud Deploy: Google Cloud
  • Cloud DNS: Traffic Steering using Geolocation Policy: Google Cloud
  • Managing Change when Moving to Google Cloud em Português: Google Cloud
  • Set up a SIEM forwarder on a Linux Instance: Google Cloud
  • The Amazon EKS Cluster: Amazon Web Services
  • CMO Excellence: Leading Marketing Teams for Impact: Coursera
  • Troubleshooting and Solving Data Join Pitfalls: Google Cloud
  • CompTIA Cloud CV0-003: Unit 3: Pearson

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