• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Journey

Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Popular Customer Journey Courses and Certifications


  • C

    Coursera

    Collaborate and Version Control Your AI Apps

    Skills you'll gain: User Story, Agile Methodology, Version Control, Persona (User Experience), Kanban Principles

    Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • P

    Packt

    Unreal Engine 5 – Create A Zombie Survivor FPS Game

    Skills you'll gain: Unreal Engine, Animation and Game Design, Video Game Development, Animations, 3D Assets, Game Design, Development Testing, Virtual Environment, Artificial Intelligence, User Interface (UI)

    Intermediate · Course · 1 - 3 Months

  • P

    Packt

    Data Cleaning with Power BI

    Skills you'll gain: Data Quality, Power BI, Data Analysis Expressions (DAX), Data Cleansing, Data Modeling, Data Management, Data Transformation, Data Preprocessing, Data Manipulation, Data Wrangling, Pandas (Python Package), Data Integration, Data Processing, Data Analysis, Data Visualization Software, Query Languages, Data Visualization

    Beginner · Course · 3 - 6 Months

    Category: New
    New
  • P

    Packt

    Salesforce Interview Mastery: Questions, Scenarios, and Expert Answers

    Skills you'll gain: Visualforce, Salesforce Development, Salesforce Object Query Language (SOQL), Salesforce, User Provisioning, Interviewing Skills, Data Security, Workflow Management, Authorization (Computing), Role-Based Access Control (RBAC), Business Process Automation, Identity and Access Management, Data Management, Data Sharing, Transaction Processing, Data Validation, Code Coverage, Unit Testing, Data Processing, Debugging

    Intermediate · Course · 1 - 3 Months

    Category: New
    New
  • E

    EDUCBA

    Linear Regression with R: Build & Optimize

    Skills you'll gain: Model Evaluation, Regression Analysis, Applied Machine Learning, Statistical Methods, Model Training, Data Visualization, Statistical Modeling, Plot (Graphics), Model Optimization, Predictive Modeling, Data Validation, Data Analysis, R Programming, Supervised Learning, Correlation Analysis

    Mixed · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • E

    EDUCBA

    Advertising in Modern Economy and Consumer Behavior

    Skills you'll gain: Advertising, Marketing Psychology, Market Dynamics, Consumer Behaviour, Economic Development, Marketing Strategies, Market Analysis, Global Marketing, Economics, Brand Awareness, Culture, Growth Strategies, Brand Marketing, Social Impact, Business, Business Development, Decision Making

    Mixed · Course · 1 - 4 Weeks

    Category: New
    New
    Category: Preview
    Preview
  • C

    Coursera

    Transform and Validate Real-Time Data Fast

    Skills you'll gain: Data Transformation, Real Time Data, Data Pipelines, Power BI, Data Processing, Data Integration, Data Quality, Live Streaming, Dashboard, Dashboard Creation, PySpark, Business Intelligence, Data Integrity, Data Governance, CI/CD, Data Validation, Performance Tuning

    Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • M

    Madecraft

    15 Tips for Landing a Data Science Job

    Skills you'll gain: Professional Networking, Web Presence, Interviewing Skills, Strategic Sourcing, Data Science, Recruitment, Blogs, Relationship Building, Professional Development, Job Analysis, Gap Analysis, Rapport Building, Professionalism, Communication Strategies, Follow Through, Applicant Tracking Systems, Business Correspondence, Keyword Research, GitHub, Project Portfolio Management

    Beginner · Course · 1 - 3 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • P

    Packt

    Object Oriented Python

    Skills you'll gain: Object Oriented Programming (OOP), Object Oriented Design, Code Reusability, Application Design, Interactive Design, Application Development, Game Design, Python Programming, Video Game Development, Programming Principles, Maintainability, Development Environment, Integrated Development Environments, Software Installation, Problem Solving

    Intermediate · Course · 1 - 3 Months

    Category: New
    New
  • G

    Google Cloud

    Professional Cloud Security Engineer の取得に向けた準備

    Skills you'll gain: Data Loss Prevention, DevSecOps, Cloud Security, Network Security, Data Security, Firewall, IT Security Architecture, Identity and Access Management, Security Controls, Authorization (Computing), Infrastructure Security, Cloud Management, User Provisioning, Key Management, Security Management, Google Cloud Platform, Encryption, Security Engineering, Payment Card Industry (PCI) Data Security Standards, Cloud Computing

    Beginner · Course · 1 - 3 Months

  • S

    Sage Publications

    Foundations and Strategies of Social Media Marketing

    Skills you'll gain: Consumer Behaviour, Social Media Marketing, Global Marketing, Social Media Strategy, Social Media Campaigns, Social Media Management, Marketing, Social Media Analytics, Digital Media Strategy, Business-To-Consumer, Marketing Management, Social Network Analysis, Marketing Communications, Digital Marketing Campaigns, Digital Marketing, Business Ethics, Driving engagement, Cultural Diversity, Community Development, Digital Communications

    Beginner · Course · 1 - 3 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • C

    Coursera

    Build, Evaluate, and Perfect Marketing Dashboards

    Skills you'll gain: Dashboard Creation, Dashboard, Data Storytelling, Data Presentation, Marketing Analytics, Key Performance Indicators (KPIs), Driving engagement, Data Visualization, Google Analytics, Performance Reporting, Business Reporting, Performance Measurement, Stakeholder Engagement, Performance Metric, Data Integration, Decision Making

    Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
1…371372373…399

In summary, here are 10 of our most popular customer journey courses

  • Collaborate and Version Control Your AI Apps: Coursera
  • Unreal Engine 5 – Create A Zombie Survivor FPS Game: Packt
  • Data Cleaning with Power BI: Packt
  • Salesforce Interview Mastery: Questions, Scenarios, and Expert Answers: Packt
  • Linear Regression with R: Build & Optimize: EDUCBA
  • Advertising in Modern Economy and Consumer Behavior: EDUCBA
  • Transform and Validate Real-Time Data Fast: Coursera
  • 15 Tips for Landing a Data Science Job: Madecraft
  • Object Oriented Python: Packt
  • Professional Cloud Security Engineer の取得に向けた準備: Google Cloud

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok