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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • Status: New
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    Pragmatic AI Labs

    CLI Automation with Amazon Q and CloudShell

    Skills you'll gain: Amazon Web Services, Cloud-Native Computing, Docker (Software), Containerization, Infrastructure as Code (IaC), AWS Identity and Access Management (IAM), AI Workflows, DevOps, Command-Line Interface, Serverless Computing, Cloud Deployment, Automation, Application Deployment, Rust (Programming Language), Generative AI, Cloud Computing

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
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    Pearson

    CompTIA Cloud CV0-003: Unit 8

    Skills you'll gain: Network Troubleshooting, Cloud Computing, Cloud Management, IT Automation, Cloud Security, Capacity Management, Automation, Cloud Infrastructure, Performance Tuning, Authorization (Computing), Cloud Deployment, Data Security, Application Deployment, Configuration Management

    Beginner · Course · 1 - 4 Weeks

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    Google Cloud

    Model Armor: Securing AI Deployments

    Skills you'll gain: AI Security, LLM Application, Open Web Application Security Project (OWASP), Model Deployment, Large Language Modeling, Secure Coding, Security Controls, Prompt Engineering, Google Cloud Platform, Application Programming Interface (API), System Configuration

    Beginner · Course · 1 - 3 Months

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    Microsoft

    Microsoft Leadership and Innovation

    Skills you'll gain: Conflict Management, Responsible AI, Strategic Prioritization, Prioritization, Influencing, Business Priorities, Operational Excellence, Accountability, Cross-Functional Collaboration, Emotional Intelligence, Growth Mindedness, Plan Execution, AI Enablement, Risking, Microsoft Copilot, Process Optimization, Process Improvement and Optimization, Organizational Change, Decision Intelligence, Decision Making

    Intermediate · Professional Certificate · 3 - 6 Months

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    Microsoft

    Leading with Foresight & Impact

    Skills you'll gain: Strategic Prioritization, Prioritization, Business Priorities, Growth Mindedness, AI Enablement, Plan Execution, AI literacy, Open Mindset, Organizational Strategy, Strategic Planning, Strategic Leadership, Customer Advocacy, Trustworthiness, Business Leadership, Leadership, Organizational Leadership, Leadership Development, Team Leadership, Decision Making, Generative AI

    Intermediate · Course · 1 - 4 Weeks

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    Pearson

    CompTIA Cloud CV0-003: Unit 6

    Skills you'll gain: Cloud Management, Application Lifecycle Management, Cloud Computing, Capacity Management, System Monitoring, Cloud Infrastructure, Performance Tuning, Cloud Applications, Network Monitoring, Network Performance Management, Event Monitoring, Patch Management, Cloud Storage, Continuous Monitoring, Application Deployment, Data Storage, Change Control, Scalability

    Beginner · Course · 1 - 4 Weeks

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    Arm

    Build Your First Internet of Things (IoT) Application on Arm

    Skills you'll gain: Internet Of Things, Embedded Software, Embedded Systems, Mobile Development, Android Development, Emerging Technologies, Cloud Services, Application Design, Wireless Networks, Hardware Architecture, Cloud Computing, Local Area Networks, General Networking, Network Protocols, Communication Systems, Computer Hardware

    Beginner · Course · 1 - 3 Months

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    Pearson

    Strategic Monoliths and Microservices

    Skills you'll gain: Software Architecture, Solution Architecture, Microservices, Service Oriented Architecture, Software Design, Business Process Modeling, Software Design Patterns, Security Architecture Review, Technology Strategies, Event-Driven Programming, Business Modeling, Serverless Computing, Digital Transformation, Scalability, Distributed Computing, Context Management, Restful API, Innovation

    Intermediate · Course · 1 - 3 Months

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    Google Cloud

    Configuring Networks via gcloud

    Skills you'll gain: Virtual Machines, Firewall, Cloud Deployment, Cloud Computing, Virtual Networking, Network Troubleshooting, Google Cloud Platform, Network Administration, Command-Line Interface, General Networking, Network Security, Security Controls, Kubernetes

    Beginner · Project · Less Than 2 Hours

  • Status: Free Trial
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    EDUCBA

    Analyze and Apply Agile & Scrum for Business Success

    Skills you'll gain: Team Oriented, Team Performance Management, Team Building, Agile Software Development, Agile Product Development, Business Marketing, Meeting Facilitation

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
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    Coursera

    Analyze & Optimize Your AI Visibility KPIs

    Skills you'll gain: Variance Analysis, Dashboard, Key Performance Indicators (KPIs), Dashboard Creation, Power BI, Performance Analysis, Generative Engine Optimization (GEO), Performance Measurement, Web Analytics and SEO, Performance Reporting, Google Analytics, Performance Metric, Business Metrics, Content Performance Analysis, Digital Analysis, Analysis, Business Intelligence, Trend Analysis, Data Analysis, Generative AI

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
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    Coursera

    Supercharge with Salesforce Einstein (GPT)

    Skills you'll gain: Salesforce, Customer Relationship Management, Customer Relationship Management (CRM) Software, AI Enablement, Responsible AI, Salesforce Development, Data Ethics, Customer Analysis, AI literacy, Artificial Intelligence, AI Integrations, Customer Data Management, Automation, Analytics, Generative AI

    Intermediate · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer service courses

  • CLI Automation with Amazon Q and CloudShell: Pragmatic AI Labs
  • CompTIA Cloud CV0-003: Unit 8: Pearson
  • Model Armor: Securing AI Deployments: Google Cloud
  • Microsoft Leadership and Innovation: Microsoft
  • Leading with Foresight & Impact: Microsoft
  • CompTIA Cloud CV0-003: Unit 6: Pearson
  • Build Your First Internet of Things (IoT) Application on Arm: Arm
  • Strategic Monoliths and Microservices: Pearson
  • Configuring Networks via gcloud: Google Cloud
  • Analyze and Apply Agile & Scrum for Business Success: EDUCBA

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