• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • Status: Free Trial
    Free Trial
    P

    Pearson

    AWS Developer: Unit 1

    Skills you'll gain: Amazon Web Services, Cloud Infrastructure, Cloud Computing, Cloud Platforms, Cloud Services, Cloud Development, Public Cloud, Application Development

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Data-Driven Decision Making in Account Management

    Skills you'll gain: Key Performance Indicators (KPIs), Budget Management, Performance Analysis, Performance Metric, Financial Management, Financial Data, Performance Measurement, Account Strategy, Data Analysis, Account Management, Performance Reporting, Analytics, Data-Driven Decision-Making, Customer Analysis, Data Visualization Software, Customer Data Management, Power BI, Customer Insights, Budgeting, Microsoft Copilot

    Advanced · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Introduction to reCAPTCHA

    Skills you'll gain: Cloud Security, Role-Based Access Control (RBAC), Google Cloud Platform, Cloud-Based Integration, Identity and Access Management, Key Management, Cyber Security Policies, Load Balancing, Web Applications, Mobile Development

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Pragmatic AI Labs

    LLM Security and Vulnerabilities

    Skills you'll gain: LLM Application, Large Language Modeling, Open Web Application Security Project (OWASP), AI Security, Cyber Security Assessment, Application Security, Threat Modeling, Security Testing, Secure Coding, Vulnerability Assessments, Software Architecture, Prompt Engineering, IT Security Architecture, Security Controls, Application Programming Interface (API), Data Validation

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    Edureka

    Salesforce Agentforce Specialist (AI-201) Certification Prep

    Skills you'll gain: Prompt Engineering, Prompt Patterns, Prompt Engineering Tools, AI Orchestration, Salesforce Development, Salesforce, Agentic Workflows, Generative AI Agents, AI Integrations, Coordinating, Enterprise Application Management, Context Engineering, Agentic systems, Coordination, Generative AI, Software Testing, Performance Testing, Enterprise Architecture, Data Architecture, Model Evaluation

    Intermediate · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    L

    LearnKartS

    AWS Tools and Services for AI

    Skills you'll gain: Prompt Engineering, Amazon Bedrock, Retrieval-Augmented Generation, Prompt Engineering Tools, Generative AI, Multimodal Prompts, Model Evaluation, Model Optimization, Generative Model Architectures, LLM Application, Amazon Web Services, Embeddings, Model Deployment, Artificial Intelligence and Machine Learning (AI/ML), Artificial Intelligence

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    P

    Packt

    Practical IT Service Management

    Skills you'll gain: Capacity Management, Information Technology Infrastructure Library, IT Service Management, Service Management, Problem Management, Change Control, IT Management, Service Level, Security Management, Capacity Planning, Incident Management, Service Level Agreement, Change Management, Change Requests, Information Technology Operations, Information Assurance, Security Controls, Organizational Change, Help Desk Support, Computer Security Incident Management

    Intermediate · Course · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Advanced SQL for Data Pipeline Optimization

    Skills you'll gain: Data Pipelines, Data Validation, SQL, Extract, Transform, Load, Data Transformation, JSON, Data Processing, Data Warehousing, Data Integration, Data Integrity, Performance Testing, Performance Tuning, Data Quality, Verification And Validation, Dashboard, Scripting, Systems Integration, Dimensionality Reduction

    Advanced · Course · 3 - 6 Months

  • Status: Free
    Free
    G

    Goldman Sachs

    Goldman Sachs 10,000 Women के साथ, संचालन के मूल सिद्धांत

    Skills you'll gain: Process Mapping, Process Analysis, Business Operations, Process Management, Business Process, Operations Management, Process Development, Business Process Improvement, Operations, Process Improvement, Operational Efficiency, Growth Strategies, Customer experience improvement, Business Strategy

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    W

    Whizlabs

    AWS: Application Integration and Networking

    Skills you'll gain: Apache Airflow, Virtual Networking, Amazon Web Services, Network Engineering, Network Architecture, Network Routing, Data Pipelines, Network Security, Microservices, Event-Driven Programming, Scalability

    Intermediate · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    B

    Board Infinity

    AI-Driven Attribution Testing

    Skills you'll gain: Data-Driven Decision-Making, Strategic Decision-Making, Data-Driven Marketing, Data Ethics, Responsible AI, Marketing Analytics, Trend Analysis, Case Studies, Artificial Intelligence, Strategic Planning, Marketing Strategies, Statistical Modeling

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    W

    Whizlabs

    Exam Prep SC-100: Microsoft Cybersecurity Architect Expert

    Skills you'll gain: Microsoft Azure, User Provisioning, Cloud Security, Azure Active Directory, Data Governance, DevSecOps, Data Management, IT Security Architecture, Security Information and Event Management (SIEM), Identity and Access Management, Microsoft 365, Endpoint Security, Zero Trust Network Access, Role-Based Access Control (RBAC), Multi-Factor Authentication, Authorization (Computing), Hybrid Cloud Computing, Microsoft Copilot, Encryption, Authentications

    Advanced · Specialization · 1 - 3 Months

1…393394395…509

In summary, here are 10 of our most popular customer service courses

  • AWS Developer: Unit 1: Pearson
  • Data-Driven Decision Making in Account Management: Microsoft
  • Introduction to reCAPTCHA: Google Cloud
  • LLM Security and Vulnerabilities: Pragmatic AI Labs
  • Salesforce Agentforce Specialist (AI-201) Certification Prep: Edureka
  • AWS Tools and Services for AI: LearnKartS
  • Practical IT Service Management: Packt
  • Advanced SQL for Data Pipeline Optimization: Coursera
  • Goldman Sachs 10,000 Women के साथ, संचालन के मूल सिद्धांत: Goldman Sachs
  • AWS: Application Integration and Networking: Whizlabs

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok