• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Journey

Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Popular Customer Journey Courses and Certifications


  • U

    University of Maryland, College Park

    Digital Marketing 2

    Skills you'll gain: Data-Driven Marketing, Pay Per Click Advertising, Marketing Analytics, Search Engine Optimization, Analytics, Big Data, Digital Marketing, Digital Marketing Tools, Search Engine Marketing, Paid media, Digital Marketing Campaigns, Web Analytics, Online Advertising, Advanced Analytics, A/B Testing, Apache Hadoop, Applied Machine Learning, Machine Learning Methods, Machine Learning Algorithms, Artificial Intelligence and Machine Learning (AI/ML)

    Intermediate · Course · 1 - 4 Weeks

    Category: Preview
    Preview
  • C

    CertNexus

    IoTBIZ (Exam IOZ-110)

    Skills you'll gain: Internet Of Things, Business Planning, Project Planning, Information Technology, Systems Development Life Cycle, Software Development Life Cycle, Technology Strategies, Business Solutions, General Networking, Emerging Technologies, Cloud Computing, Technology Solutions, Business Strategy, Operations, Software Development, Operational Efficiency, Prototyping

    Mixed · Course · 1 - 4 Weeks

    Category: Preview
    Preview
  • P

    Packt

    Use the Standard Library

    Skills you'll gain: File I/O, File Systems, File Management, Python Programming, System Programming, System Software, Mathematical Software, Test Data, OS Process Management, Arithmetic

    Intermediate · Course · 1 - 4 Weeks

    Category: New
    New
  • G

    Google Cloud

    Einführung in Data Engineering in Google Cloud

    Skills you'll gain: Data Pipelines, Google Cloud Platform, Extract, Transform, Load, Data Infrastructure, Data Processing, Apache Airflow, Cloud Storage, Data Integration, Data Migration, Data Lakes, Big Data, Data Import/Export, Data Storage, Data Storage Technologies, Data Transformation, Data Sharing, Command-Line Interface, Automation, Serverless Computing

    Beginner · Course · 1 - 3 Months

  • C

    Coursera

    Connect Tools Easily

    Skills you'll gain: Workflow Management, Project Management Software, Productivity Software, Data Integration, Systems Integration, Project Coordination, Process Improvement, Process Management

    Beginner · Course · 1 - 4 Weeks

    Category: New
    New
    Status: Free trial
    Free trial
  • G

    Google Cloud

    Work with Gemini Models in BigQuery - 日本語版

    Skills you'll gain: Gemini, Google Gemini, Customer Relationship Management, Google Cloud Platform, Generative AI, Large Language Modeling, Applied Machine Learning, Predictive Modeling, Artificial Intelligence, Query Languages

    Intermediate · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Den Wissensaustausch mit Gemini Enterprise beschleunigen

    Skills you'll gain: Application Deployment, Google Gemini, Google Workspace, Data Store, Application Performance Management, OAuth, Data Access, Application Programming Interface (API), Enterprise Application Management, Collaborative Software, Identity and Access Management, Authentications, AI Workflows, AI Integrations, Data Integration, Generative AI Agents

    Beginner · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Bersiap untuk Perjalanan Associate Cloud Engineer Anda

    Skills you'll gain: Cloud Deployment, Cloud Engineering, Cloud Computing, Cloud Solutions, Google Cloud Platform, Identity and Access Management, Cloud Management, Cloud Infrastructure, Cloud Platforms, Cloud Services, Cloud Computing Architecture, Cloud Storage, System Monitoring

    Intermediate · Course · 1 - 3 Months

  • P

    Packt

    The Complete Guide to Data Preparation for Analysis

    Skills you'll gain: Data Cleansing, Data Wrangling, Surveys, Survey Creation, Data Transformation, Data Collection, Data Quality, Data Preprocessing, Data Integrity, ChatGPT, Cloud Technologies, Statistical Analysis, Real Time Data

    Intermediate · Course · 3 - 6 Months

    Category: New
    New
  • P

    Packt

    iOS 18 Programming for Beginners

    Skills you'll gain: iOS Development, Apple iOS, Swift Programming, User Interface (UI), Apple Xcode, User Interface (UI) Design, Data Persistence, UI Components, Mobile Development, Programming Principles, Unit Testing, Application Development, Data Store, Mobile Development Tools, Software Testing, Apple software proficiency, Generative AI Agents, JSON, Mac OS, Storyboarding

    Beginner · Course · 3 - 6 Months

    Category: New
    New
  • G

    Google Cloud

    Agen AI Generatif: Mentransformasi Organisasi Anda

    Skills you'll gain: Generative AI Agents, Generative AI, Prompt Engineering, Agentic Workflows, AI Orchestration, AI Product Strategy, Prompt Patterns, Agentic systems, Google Cloud Platform, Customer experience improvement, Organizational Strategy, Innovation, Business Transformation, Change Management

    Beginner · Course · 1 - 3 Months

    Status: Free trial
    Free trial
  • E

    EDUCBA

    Analyze Windows Data Ingestion with Splunk Projects

    Skills you'll gain: Splunk, Data Integration, Windows PowerShell, Data Pipelines, Microsoft Windows, Data Preprocessing, Data Import/Export, Windows Servers, Data Validation, Configuration Management, Software Configuration Management, Event Monitoring, Fine-tuning

    Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
1…394395396397

In summary, here are 10 of our most popular customer journey courses

  • Digital Marketing 2: University of Maryland, College Park
  • IoTBIZ (Exam IOZ-110): CertNexus
  • Use the Standard Library: Packt
  • Einführung in Data Engineering in Google Cloud: Google Cloud
  • Connect Tools Easily: Coursera
  • Work with Gemini Models in BigQuery - 日本語版: Google Cloud
  • Den Wissensaustausch mit Gemini Enterprise beschleunigen: Google Cloud
  • Bersiap untuk Perjalanan Associate Cloud Engineer Anda: Google Cloud
  • The Complete Guide to Data Preparation for Analysis: Packt
  • iOS 18 Programming for Beginners: Packt

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok