• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Journey

Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Popular Customer Journey Courses and Certifications


  • C

    Coursera

    Connect Tools Easily

    Skills you'll gain: Workflow Management, Project Management Software, Productivity Software, Data Integration, Systems Integration, Project Coordination, Process Improvement, Process Management

    Beginner · Course · 1 - 4 Weeks

    Category: New
    New
    Status: Free trial
    Free trial
  • G

    Google Cloud

    Work with Gemini Models in BigQuery - 日本語版

    Skills you'll gain: Gemini, Google Gemini, Customer Relationship Management, Google Cloud Platform, Generative AI, Large Language Modeling, Applied Machine Learning, Predictive Modeling, Artificial Intelligence, Query Languages

    Intermediate · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Den Wissensaustausch mit Gemini Enterprise beschleunigen

    Skills you'll gain: Application Deployment, Google Gemini, Google Workspace, Data Store, Application Performance Management, OAuth, Data Access, Application Programming Interface (API), Enterprise Application Management, Collaborative Software, Identity and Access Management, Authentications, AI Workflows, AI Integrations, Data Integration, Generative AI Agents

    Beginner · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Redshift 전문가를 위한 BigQuery 기초

    Skills you'll gain: Amazon Redshift, SQL, Query Languages, Data Warehousing, Data Architecture, Database Design, Data Modeling, Database Architecture and Administration, Google Cloud Platform, Identity and Access Management, Data Import/Export, Data Integration, Capacity Management

    Intermediate · Course · 1 - 3 Months

    Category: New
    New
  • G

    Google Cloud

    Fundamentos do BigQuery para profissionais Redshift

    Skills you'll gain: Amazon Redshift, SQL, Query Languages, Data Warehousing, Extract, Transform, Load, Database Design, Data Import/Export, Relational Databases, Performance Tuning, Google Cloud Platform, User Provisioning, Capacity Management, Data Integration, Database Architecture and Administration, Data Architecture, Identity and Access Management

    Intermediate · Course · 1 - 3 Months

    Category: New
    New
  • G

    Google Cloud

    Principes de base pour les utilisateurs Snowflake

    Skills you'll gain: Identity and Access Management, Google Cloud Platform, Data Modeling, Query Languages, Role-Based Access Control (RBAC), SQL, Data Access, Data Import/Export, Data Warehousing, Data Architecture, Database Design, Data Integration, Database Architecture and Administration

    Intermediate · Course · 1 - 3 Months

    Category: New
    New
  • I

    IIT Roorkee

    Executive MBA

    Skills you'll gain: New Product Development, Business Marketing, Mergers & Acquisitions, FinTech, Brand Management, Supply Chain, Integrated Marketing Communications, Sales Process, Business Valuation, Succession Planning, Material Requirements Planning, Capital Budgeting, Business Process Management, Management Accounting, Working Capital, Statistical Process Controls, Customer Retention, Product Management, Marketing Management, Cash Management

    Degree · 1 - 4 Years

    Category: Job ready
    Job ready
  • G

    Google Cloud

    Teradata プロフェッショナルのための BigQuery 基礎

    Skills you'll gain: Teradata SQL, Data Warehousing, Data Integration, SQL, Data Import/Export, Identity and Access Management, Extract, Transform, Load, Query Languages, Data Migration, Data Processing, Data Modeling, Google Cloud Platform, Role-Based Access Control (RBAC), Database Design, Relational Databases, Database Architecture and Administration

    Intermediate · Course · 1 - 3 Months

    Category: New
    New
  • G

    Google Cloud

    Principes de base de BigQuery pour les utilisateurs Redshift

    Skills you'll gain: Amazon Redshift, Query Languages, Google Cloud Platform, Identity and Access Management, Data Warehousing, Data Import/Export, SQL, Data Infrastructure, Role-Based Access Control (RBAC), Database Administration, Database Design, Data Access, Data Architecture, Data Integration, Data Mapping, Data Modeling, Database Architecture and Administration, Data Security

    Intermediate · Course · 1 - 3 Months

    Category: New
    New
  • G

    Google Cloud

    Fundamentos do BigQuery para Profissionais de Snowflake

    Skills you'll gain: Identity and Access Management, Cloud Security, Role-Based Access Control (RBAC), Query Languages, Data Import/Export, Extract, Transform, Load, Data Warehousing, Database Design, SQL, Big Data, Data Integration, Data Sharing, Data Migration, Data Architecture, Database Architecture and Administration, Capacity Management

    Intermediate · Course · 1 - 3 Months

    Category: New
    New
  • G

    Google Cloud

    Oracle プロフェッショナルのための BigQuery 基礎

    Skills you'll gain: Oracle Databases, Identity and Access Management, Database Design, Google Cloud Platform, Query Languages, Database Management, Role-Based Access Control (RBAC), SQL, Data Mapping, Extract, Transform, Load, Database Architecture and Administration, Data Access, Data Import/Export, Database Management Systems, Data Migration, Data Integration, Data Modeling, Capacity Management

    Intermediate · Course · 1 - 3 Months

    Category: New
    New
  • G

    Google Cloud

    Conceptos básicos de BigQuery para profesionales de Teradata

    Skills you'll gain: Teradata SQL, Data Import/Export, Data Migration, Extract, Transform, Load, Query Languages, SQL, Identity and Access Management, Google Cloud Platform, Data Warehousing, Role-Based Access Control (RBAC), Data Modeling, Database Design, Database Management Systems, Data Integration, Database Architecture and Administration, Data Management, Capacity Management

    Intermediate · Course · 1 - 3 Months

    Category: New
    New
1…394395396397

In summary, here are 10 of our most popular customer journey courses

  • Connect Tools Easily: Coursera
  • Work with Gemini Models in BigQuery - 日本語版: Google Cloud
  • Den Wissensaustausch mit Gemini Enterprise beschleunigen: Google Cloud
  • Redshift 전문가를 위한 BigQuery 기초: Google Cloud
  • Fundamentos do BigQuery para profissionais Redshift: Google Cloud
  • Principes de base pour les utilisateurs Snowflake: Google Cloud
  • Executive MBA: IIT Roorkee
  • Teradata プロフェッショナルのための BigQuery 基礎: Google Cloud
  • Principes de base de BigQuery pour les utilisateurs Redshift: Google Cloud
  • Fundamentos do BigQuery para Profissionais de Snowflake: Google Cloud

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok