Skills you'll gain: Customer Service, Problem Solving, Customer Support, Telephone Skills, Greeting Customers, Service Level, Help Desk Support, Customer and Client Support, Personal Attributes, Technical Support and Services, Customer Relationship Management, Communication, Customer Complaint Resolution, Empathy, Customer Engagement, Customer experience improvement, Process Management

Skills you'll gain: Stakeholder Management, Stakeholder Engagement, Engineering Management, Scope Management, Risk Management, Project Finance, Project Scoping, Program Management, Project Portfolio Management, Stakeholder Analysis, Project Risk Management, Risk Management Framework, Project Management, Governance, Project Management Life Cycle, Project Performance, Risk Mitigation, Risk Analysis, Contract Management, Financial Analysis

Skills you'll gain: Data Analysis Expressions (DAX), Star Schema, Power BI, Real Time Data, Business Intelligence, Dashboard, Dashboard Creation, Business Logic, Data Modeling, Data Architecture, Performance Analysis, Performance Tuning, Query Languages, Data Pipelines, Process Analysis, Data Analysis, Data Capture

Skills you'll gain: Virtual Teams, Telecommuting, Conflict Management, Document Management, Performance Metric, Team Management, Team Building, Collaboration, Team Performance Management, Collaborative Software, Productivity, Operational Excellence, Team Collaboration, De-escalation Techniques, Performance Measurement, Workflow Management, Document Control, Project Documentation, Performance Management, Meeting Facilitation

Skills you'll gain: Data Ethics, Generative AI, Microsoft Copilot, Data Quality, Responsible AI, Generative Adversarial Networks (GANs), Data Preprocessing, Data Cleansing, Generative Model Architectures, Data Processing, Data Synthesis, Data Integrity, Feature Engineering, Information Privacy

Skills you'll gain: Active Listening, Non-Verbal Communication, Team Collaboration, Virtual Teams, Interpersonal Communications, Empathy, Cultural Sensitivity, Cultural Diversity, Intercultural Competence, Emotional Intelligence, Rapport Building, Empathy & Emotional Intelligence, Collaboration, Business Communication, Conflict Management, Communication Strategies, Communication, Digital Communications, AI literacy, Adaptability

Skills you'll gain: Mediation, Customer Complaint Resolution, Root Cause Analysis, Conflict Management, Discussion Facilitation, Solution Design, AI literacy, Professionalism, Service Improvement, Customer Service, Customer experience improvement, Problem Management, Service Design, Quality Improvement, Problem Solving, AI Enablement, Customer Analysis, Customer Insights, Customer Success Management, Customer Engagement

Skills you'll gain: Azure DevOps, Azure DevOps Pipelines, Continuous Delivery, CI/CD, DevOps, Test Planning, Continuous Integration, Software Development Methodologies, Git (Version Control System), Agile Software Development, YAML, Continuous Deployment, GitHub, Agile Methodology, Version Control, Agile Project Management, Application Deployment, Release Management, Sprint Planning

Skills you'll gain: Microsoft Copilot, Microsoft 365, Personalized Campaigns, Sales Enablement, Marketing Automation, Marketing Operations, Customer experience improvement, Generative AI, Business Process Automation, Data-Driven Marketing, Campaign Management, AI Security, Sales Process, Sales Strategy, Customer Service, Business Metrics, AI Personalization, Customer Support, AI Integrations, Critical Thinking

Skills you'll gain: Innovation, Team Performance Management, Constructive Feedback, Talent Management, Employee Retention, Teamwork, Employee Coaching, Team Building, Team Collaboration, Crisis Management, Creative Thinking, Talent Recruitment, Team Management, Curiosity, Ideation, Leadership and Management, Organizational Change, Strategic Leadership, Leadership, Leadership Development

Skills you'll gain: Memory Management, Development Testing, Programming Principles, Code Reusability, Generative AI

Skills you'll gain: Motivational Interviewing, Cognitive Behavioral Therapy, Mental Health Therapies, Behavioral Health, Mental and Behavioral Health, Psychotherapy, Clinical Psychology, Behavior Management, Behavioral Management, Health Promotion, Experimentation, Health Education, Learning Theory