
Skills you'll gain: Competitive Analysis, Value Propositions, Growth Strategies, Customer Analysis, Consumer Behaviour, Target Audience
★ 4.8 (359) · Mixed · Course · 1 - 4 Weeks

University of Michigan
Skills you'll gain: Influencing, Persuasive Communication, Leadership, Professional Networking, Relationship Building, Decision Making, People Development, Relationship Management, Social Skills
★ 4.8 (4.3K) · Beginner · Course · 1 - 4 Weeks
Skills you'll gain: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Service, Conflict Management, Coordinating, Hospitality, Professionalism, Teamwork, Coordination, Customer experience improvement, Collaboration, Communication, Empathy, Active Listening
★ 5 (8) · Mixed · Course · 1 - 4 Weeks

Sungkyunkwan University
Skills you'll gain: Language Learning, Oral Comprehension, Oral Expression, Vocabulary, Culture, Language Competency, Writing, Communication, Grammar
★ 4.9 (1.1K) · Beginner · Specialization · 3 - 6 Months

Alex Genadinik
Skills you'll gain: Customer Service, Customer Relationship Building, Trustworthiness, Tactfulness, Professionalism, Communication Strategies, Honesty
Mixed · Course · 1 - 4 Weeks

Amazon Web Services
Skills you'll gain: AWS Identity and Access Management (IAM), Infrastructure as Code (IaC), Command-Line Interface, Amazon CloudWatch, Identity and Access Management, AWS CloudFormation, Root Cause Analysis, Amazon DynamoDB, Customer Relationship Building, Network Troubleshooting, Amazon Web Services, Customer Relationship Management, Software Architecture, Linux Commands, Cloud Computing, Technical Support and Services, Web Applications, Information Technology, Customer Service, Software Development
★ 4.8 (6.9K) · Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Consulting, Relationship Management, Product Strategy, Technical Consulting, Relationship Building, Project Management, Project Implementation, Agile Methodology, Waterfall Methodology, Solution Delivery, Systems Thinking, Business Transformation, Design Thinking
★ 4.7 (1.1K) · Beginner · Course · 1 - 3 Months
University of Illinois Urbana-Champaign
Skills you'll gain: Management Accounting, Operations Management, Marketing Planning, Marketing, Performance Measurement, Operations, Product Lining, Communication Planning, Product Strategy, Continuous Improvement Process, Manufacturing Operations, Operational Analysis, Integrated Marketing Communications, Inventory Management, Marketing Strategies, Process Improvement, Cost Accounting, Performance Analysis, Quality Control, Business Analysis
★ 4.7 (5.3K) · Intermediate · Specialization · 3 - 6 Months

Coursera
Skills you'll gain: Customer Retention, Customer Relationship Management (CRM) Software, Customer Engagement, Customer Relationship Management, Customer Relationship Building, Customer Analysis, HubSpot CRM, Marketing Automation, Email Marketing, Email Automation
Intermediate · Course · 1 - 4 Weeks

Università Bocconi
Skills you'll gain: Food and Beverage, Market Dynamics, Business Strategy, Competitive Intelligence, Brand Management, Marketing
★ 4.8 (5K) · Mixed · Course · 1 - 3 Months

Coursera
Skills you'll gain: Customer Analysis, Unsupervised Learning, Customer Insights, Marketing Analytics, Applied Machine Learning, Data Analysis, Machine Learning Methods, Web Analytics, Machine Learning, Machine Learning Algorithms, Histogram, Decision Tree Learning, Pandas (Python Package)
★ 4.9 (9) · Intermediate · Course · 1 - 4 Weeks
Skills you'll gain: Data Storytelling, Performance Measurement, Search Engine Marketing, Data-Driven Decision-Making, Search Engine Optimization, Branding, Digital Marketing, Customer Engagement, Marketing Planning, Marketing Strategies, Marketing, E-Commerce, Email Marketing, Marketing Analytics, Performance marketing, Journey Mapping, Social Media Marketing
★ 4.8 (32K) · Beginner · Course · 1 - 4 Weeks