• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • G

    Google Cloud

    Running Windows Containers on Compute Engine

    Skills you'll gain: Containerization, Docker (Software), Cloud Infrastructure, Cloud Management, Computing Platforms, Microsoft SQL Servers, Cloud Computing, Application Deployment, Remote Access Systems, Windows Servers, Cloud Deployment, Virtual Machines, Microsoft Servers, Microsoft Windows, Database Development, Servers, Virtualization and Virtual Machines

    Beginner · Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    P

    Packt

    Oracle RAC High Availability and Policy-Based Management

    Skills you'll gain: Oracle Databases, Operational Databases, Relational Databases, Database Architecture and Administration, Database Management, Patch Management, Multi-Tenant Cloud Environments, Database Management Systems, Data Maintenance, Server Administration, Load Balancing, Transaction Processing, System Configuration, Application Performance Management, Continuous Monitoring, Service Management, Software Installation

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    C

    Creo Incubator

    La boîte à outils de l'entrepreneuriat

    Skills you'll gain: Go To Market Strategy, Growth Strategies, Experience Design, Data-Driven Marketing, Market Analysis, Strategic Marketing, Entrepreneurship, Customer Analysis, Business Metrics, Entrepreneurial Finance, Target Audience, Financial Acumen, Target Market, Product Marketing, Marketing Analytics, Ideation, Lean Methodologies, Adaptability, Fundraising, Critical Thinking and Problem Solving

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    B

    Board Infinity

    Power Platform Integration with Azure & Custom APIs

    Skills you'll gain: Power Apps Component Framework, Application Lifecycle Management, Azure DevOps Pipelines, Microsoft Power Platform, Microsoft Power Automate/Flow, Azure DevOps, Microsoft Copilot, Enterprise Application Management, Email Automation, Application Deployment, Continuous Deployment, User Interface and User Experience (UI/UX) Design, UI Components, Postman API Platform, Microsoft Azure, Mobile Development, CI/CD, Application Programming Interface (API), TypeScript, Authentications

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Create Viral Content: Track & Revise

    Skills you'll gain: Content Optimization, Driving engagement, Content Creation, Video Production, Data Storytelling, Performance Analysis, Social Media Management, Social Media Content, Content Development and Management, Content Marketing, Digital Publishing, Video Editing, Performance Measurement, Post-Production, Branding, Performance Improvement, Key Performance Indicators (KPIs), Workflow Management

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    H

    HubSpot Academy

    إدارة العملاء المحتملين باستخدام HubSpot

    Skills you'll gain: Lead Generation, HubSpot CRM, Sales Management, Customer Relationship Building, Prospecting and Qualification, Sales Development, Sales Process, Customer Relationship Management (CRM) Software, Dashboard, Project Design, Project Implementation, Campaign Management, Service Level Agreement, Management Reporting, Workflow Management, Prioritization, Performance Reporting, Email Marketing, Performance Metric, Key Performance Indicators (KPIs)

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Packt

    Foundations of Windows Server 2025 Administration

    Skills you'll gain: Active Directory, Group Policy, Windows Servers, Dynamic Host Configuration Protocol (DHCP), Microsoft Windows, Server Administration, Operating System Administration, Servers, System Configuration, Network Administration, Software Installation, System Implementation, Cloud-Based Integration, Cloud Management, Microsoft Azure, Network Security, Security Controls

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Preview
    Preview
    D

    Dubai College of Tourism

    Service Foundations for Dubai's Hospitality Sector

    Skills you'll gain: Hospitality Services, Intercultural Competence, Greeting Customers, Hospitality, Communication, Expectation Management, Teamwork, Rapport Building, Growth Mindedness, Personal Development, Service Recovery, Friendliness, Lifelong Learning, Collaboration, Team Collaboration, Continuous Improvement Process, Professionalism, Cultural Sensitivity, Personalized Service, Composure

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Packt

    AI-Enhanced Scrum Master – Smarter Agile Automation

    Skills you'll gain: Prompt Engineering, Prompt Patterns, Prompt Engineering Tools, Generative AI, Microsoft Copilot, Scrum (Software Development), AI Enablement, Backlogs, AI Workflows, Responsible AI, User Story, Anthropic Claude, Sprint Planning, AI Integrations, Agile Methodology, Productivity Software, Prioritization

    Intermediate · Course · 1 - 3 Months

  • Status: Preview
    Preview
    P

    Pontificia Universidad Católica del Perú

    Gerontología y Longevidad: Más allá de las vejeces para repensar nuestras sociedades

    Skills you'll gain: Gerontology, Demography, Social Justice, Socioeconomics, Social Sciences, Long Term Care, Health Disparities, Social and Human Services, Dignity in Care, Social Determinants Of Health, Economics, Policy, and Social Studies, Social Work, Environmental Issue, Policy Analysis, Research, and Development, Caregiving, Policy Development, Public Health, Human Development, Care Management, Health Systems

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    P

    Packt

    Advanced AWS Infrastructure & Cost Management

    Skills you'll gain: Amazon S3, Amazon Elastic Compute Cloud, Amazon Web Services, Cloud Infrastructure, Cloud Management, Cloud Storage, Data Storage Technologies, Cloud Platforms, Hybrid Cloud Computing, Network Routing, Multi-Tenant Cloud Environments, Network Infrastructure, File Systems

    Advanced · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    P

    Packt

    Foundations of Machine Learning with Azure

    Skills you'll gain: Data Preprocessing, Model Deployment, Feature Engineering, Machine Learning Methods, Microsoft Azure, Applied Machine Learning, Machine Learning, Machine Learning Algorithms, Data Processing, Cloud Deployment, Machine Learning Software, Data Cleansing, Supervised Learning, Data Transformation, Model Training, Artificial Intelligence and Machine Learning (AI/ML), Cloud Services, Data Quality

    Intermediate · Course · 1 - 4 Weeks

1…401402403…507

In summary, here are 10 of our most popular customer service courses

  • Running Windows Containers on Compute Engine: Google Cloud
  • Oracle RAC High Availability and Policy-Based Management: Packt
  • La boîte à outils de l'entrepreneuriat: Creo Incubator
  • Power Platform Integration with Azure & Custom APIs: Board Infinity
  • Create Viral Content: Track & Revise: Coursera
  • إدارة العملاء المحتملين باستخدام HubSpot: HubSpot Academy
  • Foundations of Windows Server 2025 Administration: Packt
  • Service Foundations for Dubai's Hospitality Sector: Dubai College of Tourism
  • AI-Enhanced Scrum Master – Smarter Agile Automation: Packt
  • Gerontología y Longevidad: Más allá de las vejeces para repensar nuestras sociedades: Pontificia Universidad Católica del Perú

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok