• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Experience

Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • Status: Free Trial
    Free Trial
    P

    Packt

    Fundamentals of AI, Machine Learning, and Python Programming

    Skills you'll gain: NumPy, PyTorch (Machine Learning Library), Predictive Modeling, Matplotlib, Artificial Intelligence, Development Environment, Pandas (Python Package), Deep Learning, Classification And Regression Tree (CART), Python Programming, Artificial Neural Networks, Data Manipulation, Tensorflow, Regression Analysis, Machine Learning, Computer Programming, Model Evaluation

    Beginner · Course · 3 - 6 Months

  • C

    Coursera

    Créer du contenu pour les réseaux sociaux avec PicMonkey

    Skills you'll gain: Social Media Content, Social Media, Social Media Marketing, Instagram, Brand Loyalty, Content Creation, Customer Engagement, Graphic and Visual Design Software, Graphic Design, Digital Marketing

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    L

    LearnKartS

    Salesforce Data Management, Reports, and Dashboards

    Skills you'll gain: Dashboard, Salesforce Development, Salesforce, Analytics, Data Import/Export, Data Presentation, Data Analysis, Business Reporting, Data Cleansing, Data Management, Interactive Data Visualization, Data Sharing, Data Validation, Data Security

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    S

    SkillUp

    Advanced GenAI Development Practices

    Skills you'll gain: Prompt Engineering, AI Workflows, AI Orchestration, Generative AI, AI Enablement, API Design, AI Security, Software Development, Database Design, Automation

    Intermediate · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Packt

    Core WordPress Development Concepts

    Skills you'll gain: WordPress, Development Environment, Content Management Systems, Data Management, PHP (Scripting Language), Database Development, Information Architecture, Application Security, Data Validation

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    S

    Skillshare

    Shopify eCommerce Ads Masterclass: Targeting & Production

    Skills you'll gain: Campaign Management, Copywriting, Target Audience, Persona Development, Facebook, Advertising Campaigns, Social Media Campaigns, Customer Analysis, Target Market, Promotional Strategies, Customer Insights, Online Advertising, Advertising, Marketing Materials, Digital Advertising, Marketing, Performance marketing, Content Creation, Marketing Budgets, Video Production

    Beginner · Course · 1 - 3 Months

  • P

    Packt

    DeepSeek R1 AI: 25 Real World Projects in AI for Beginners

    Skills you'll gain: Email Automation, People Analytics, Job Analysis, Business Analysis, Grammar, Customer Support, Debugging

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    P

    Pearson

    Google Cloud Essentials

    Skills you'll gain: Google Cloud Platform, Virtual Machines, Kubernetes, Cloud Computing, Serverless Computing, Artificial Intelligence and Machine Learning (AI/ML), Cloud Management, Containerization, Command-Line Interface, Cloud Security, Big Data, Analytics

    Beginner · Course · 1 - 4 Weeks

  • P

    Packt

    Apple Support Pro Certification Guide (SUP-2026)

    Skills you'll gain: User Accounts, Technical Support and Services, User Provisioning, Virtual Private Networks (VPN), VPN Clients, Authentications, Encryption, Data Sharing

    Intermediate · Course · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    C

    Coursera

    Improving Diagnostic Accuracy with GenAI

    Skills you'll gain: Generative AI, Health Informatics, Generative AI Agents, Diagnostic Tests, Prompt Engineering, Responsible AI, Data Integration, Medical Imaging, Healthcare Ethics, AI Personalization, LLM Application, Unstructured Data

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    P

    Packt

    The Complete Scrum Master Certification & Agile Scrum Course

    Skills you'll gain: Scaled Agile Framework, Kanban Principles, Team Oriented, User Story, Team Building, Continuous Improvement Process

    Intermediate · Course · 1 - 3 Months

  • P

    Packt

    Next.js 14 from Scratch

    Skills you'll gain: JavaScript Frameworks, Application Programming Interface (API), Property Management Systems, React.js, Authentications, OAuth, Server Side, Frontend Integration, Databases, Cloud Hosting, Image Quality, User Interface (UI), Application Deployment

    Intermediate · Course · 1 - 3 Months

Searches related to customer experience

customer experience strategy (cx)
customer experience management
customer experience improvement
customer experience strategy
customer experience design
customer experience cx
customer experience ai
customer experience courses
1…409410411…560

In summary, here are 10 of our most popular customer experience courses

  • Fundamentals of AI, Machine Learning, and Python Programming: Packt
  • Créer du contenu pour les réseaux sociaux avec PicMonkey: Coursera
  • Salesforce Data Management, Reports, and Dashboards: LearnKartS
  • Advanced GenAI Development Practices: SkillUp
  • Core WordPress Development Concepts: Packt
  • Shopify eCommerce Ads Masterclass: Targeting & Production: Skillshare
  • DeepSeek R1 AI: 25 Real World Projects in AI for Beginners: Packt
  • Google Cloud Essentials: Pearson
  • Apple Support Pro Certification Guide (SUP-2026): Packt
  • Improving Diagnostic Accuracy with GenAI: Coursera

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • English Speaking
  • Generative AI (GenAI)
  • Microsoft Excel
  • Microsoft Power BI
  • Project Management
  • Python

Certificates & Programs

  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM Data Analyst Certificate
  • IBM Data Science Certificate
  • Machine Learning Certificate
  • Microsoft Power BI Data Analyst Certificate
  • UI / UX Design Certificate

Industries & Careers

  • Business
  • Computer Science
  • Data Science
  • Education & Teaching
  • Engineering
  • Finance
  • Healthcare
  • Human Resources (HR)
  • Information Technology (IT)
  • Marketing

Career Resources

  • Career Aptitude Test
  • Examples of Strengths and Weaknesses for Job Interviews
  • High-Income Skills to Learn
  • How Does Cryptocurrency Work?
  • How to Highlight Duplicates in Google Sheets
  • How to Learn Artificial Intelligence
  • Popular Cybersecurity Certifications
  • Preparing for the PMP Certification
  • Signs You Will Get the Job After an Interview
  • What Is Artificial Intelligence?

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Share your Coursera learning story

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok