• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • Status: Free Trial
    Free Trial
    E

    Edureka

    Designing & Deploying Scalable Power BI Solutions

    Skills you'll gain: Dashboard Creation, Dashboard, Interactive Data Visualization, Power BI, Data Storytelling, Data Visualization Software, Key Performance Indicators (KPIs), Business Intelligence, Data Ethics, Microsoft Power Platform, Digital Publishing, Collaboration, Data-Driven Decision-Making, Statistical Reporting, Business Analytics, Data Management, Data Security, Performance Management, Continuous Deployment, Cloud-Based Integration

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    T

    The Expert Academy

    Sales Skills: Build Trust And Influence Buyers

    Skills you'll gain: Selling Techniques, Consultative Selling, Sales, Sales Strategy, B2B Sales, Negotiation, General Sales Practices, Sales Process, Solution Selling, Influencing, Persuasive Communication, Sales Prospecting, Marketing Psychology, Prospecting and Qualification, Consumer Behaviour, Lead Generation, Rapport Building, Customer Relationship Building, Social Media Campaigns, Trustworthiness

    Intermediate · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    B

    Board Infinity

    AI Branding: Insights, Creativity & Personalization

    Skills you'll gain: AI Personalization, Personalized Campaigns, Digital Brand Strategy, Generative AI, Marketing Design, AI powered creativity, Data Ethics, Responsible AI, Content Creation, Branding, Brand Strategy, Customer Insights, Data-Driven Marketing, Artificial Intelligence, Agentic Workflows, Customer Analysis, Marketing Automation, Governance, AI Integrations, Content Performance Analysis

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Craft Territory Playbook

    Skills you'll gain: Sales Territory Management, Sales Pipelines, Sales Strategy, Sales Process, Sales Management, Sales Development, Gap Analysis, Decision Making, Sales, Account Strategy, Sales Prospecting, Strategic Decision-Making, Performance Analysis, Goal Setting, Sales Support, Customer Analysis, Prioritization, AI Integrations

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    B

    Board Infinity

    Email Automation: Lifecycle Flows and Deliverability

    Skills you'll gain: Email Automation, Email Marketing, Content Performance Analysis, Marketing Automation, Email Security, Campaign Management, Performance Analysis, Personalized Campaigns, Process Optimization, HubSpot CRM, Performance Measurement, Process Improvement and Optimization, Customer Retention, Customer Engagement, Workflow Management, A/B Testing, Journey Mapping, Authentications

    Intermediate · Course · 1 - 4 Weeks

  • P

    Packt

    The Oracle Database Multitenant Administration Course

    Skills you'll gain: Oracle Databases, Enterprise Application Management, Multi-Tenant Cloud Environments, Database Administration, Database Architecture and Administration, Operational Databases, Database Management, Database Software, Database Management Systems, Databases, Performance Tuning, Security Controls, User Accounts, Disaster Recovery, Service Management

    Beginner · Course · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Consumer Behavior and Consumer Research

    Skills you'll gain: Consumer Behaviour, Data Collection, Market Research, Marketing, Surveys, Customer Insights, Marketing Psychology, Customer Analysis, Marketing Strategies, Data-Driven Marketing, Qualitative Research, Research Methodologies, Target Market, Survey Creation, Branding, Marketing Strategy and Techniques, Marketing Effectiveness, Research Design, MarTech, Decision Making

    Mixed · Course · 1 - 4 Weeks

  • P

    Packt

    Delivering Bad News to Customers

    Skills you'll gain: Professional Development, Customer Relationship Management, Interpersonal Communications, Customer Support, Service Recovery, Business Communication, Communication Strategies, Strategic Communication, Emotional Intelligence, Communication Planning, Compassion, Solution Delivery

    Intermediate · Course · 1 - 3 Months

  • Status: Preview
    Preview
    W

    Whizlabs

    Fundamentals of Machine Learning

    Skills you'll gain: Supervised Learning, Unsupervised Learning, MLOps (Machine Learning Operations), Model Optimization, Applied Machine Learning, Machine Learning Methods, Model Evaluation, Model Training, Data Preprocessing, Machine Learning, Artificial Intelligence and Machine Learning (AI/ML), Cloud Computing, Machine Learning Algorithms, Model Deployment, Microsoft Azure, Amazon Web Services, Data Mining, Cloud Solutions, Deep Learning, Data Processing

    Intermediate · Course · 1 - 3 Months

  • Status: New
    New
    P

    Pontificia Universidad Católica del Perú

    Operaciones Inteligentes: Lanza y gestiona tu negocio con IA Generativa

    Skills you'll gain: Customer experience improvement, Scalability, Business Process Automation, Business Operations, AI Enablement, Operations Management, Operational Efficiency, Generative AI Agents, No-Code Development, Generative AI, Process Improvement, Productivity Software, Self Service Technologies, Automation, Sales Enablement, Personalized Service, Customer Service, AI Integrations, Prompt Engineering

    Mixed · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    C

    Coursera

    TikTok Community: Engage & Build

    Skills you'll gain: TikTok, Driving engagement, Drive Engagement, Social Media Management, Customer Engagement, Social Media Strategy, Social Media, Social Media Content, Social Media Marketing, Community Development, Brand Loyalty

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    L

    LearnQuest

    Secure SD Branch

    Skills you'll gain: Threat Management, Software-Defined Networking, Network Performance Management, Network Architecture, Security Controls, Network Planning And Design, Network Security, Cloud-Based Integration, Network Administration, Network Routing, Security Strategy, Wide Area Networks, Network Monitoring, Disaster Recovery, Performance Tuning, Cloud Infrastructure, Infrastructure Security, Network Infrastructure, Local Area Networks, Virtual Networking

    Beginner · Specialization · 1 - 3 Months

1…413414415…507

In summary, here are 10 of our most popular customer service courses

  • Designing & Deploying Scalable Power BI Solutions: Edureka
  • Sales Skills: Build Trust And Influence Buyers: The Expert Academy
  • AI Branding: Insights, Creativity & Personalization: Board Infinity
  • Craft Territory Playbook: Coursera
  • Email Automation: Lifecycle Flows and Deliverability: Board Infinity
  • The Oracle Database Multitenant Administration Course: Packt
  • Consumer Behavior and Consumer Research: EDUCBA
  • Delivering Bad News to Customers: Packt
  • Fundamentals of Machine Learning: Whizlabs
  • Operaciones Inteligentes: Lanza y gestiona tu negocio con IA Generativa: Pontificia Universidad Católica del Perú

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok