• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • Status: Free Trial
    Free Trial
    L

    Logical Operations

    SAP Crystal Reports 2020 Essentials

    Skills you'll gain: Microsoft Excel, Ad Hoc Reporting, Data Import/Export, Spreadsheet Software, Business Reporting, Microsoft Access, Report Writing, Management Reporting, Data Presentation, Data Analysis Software, Data Manipulation, Business Intelligence Software, Data Visualization, Data Analysis, Business Intelligence, SAP Applications, Data Integration, Microsoft Office, Data Access

    Beginner · Specialization · 1 - 3 Months

  • C

    Coursera

    App Deployment with Cloud Foundry: Launch a Code Generator

    Skills you'll gain: Cloud Foundry, Cloud Deployment, Application Deployment, Cloud Applications, Command-Line Interface, Platform As A Service (PaaS), Cloud Platforms, Multi-Cloud, Cloud Computing, Cloud Management, Application Lifecycle Management, Web Development, HTML and CSS

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Preview
    Preview
    N

    Northeastern University

    Data Warehousing and Integration Part 2

    Skills you'll gain: Data Governance, Data Warehousing, Extract, Transform, Load, Data Integration, Cloud Development, Data Quality, Cloud Engineering, Cloud-Based Integration, Data Infrastructure, Data Management, Cloud-Native Computing, Data Architecture, Data Pipelines, Data Processing, Process Design, DevOps, Data Store, Business Process Modeling, Cloud Deployment, Dataflow

    Mixed · Course · 1 - 3 Months

  • Status: Free
    Free
    C

    Coursera

    Wie erstellen Sie einen Facebook-Geschäftsführer

    Skills you'll gain: Facebook, Social Media Management, Account Management, Social Media, Resource Allocation, User Accounts, Social Media Marketing, Asset Management, Business Management, Content Creation, Content Marketing, Social Work

    Beginner · Guided Project · Less Than 2 Hours

  • Status: New
    New
    Status: Preview
    Preview
    S

    Special Competitive Studies Project

    Human-Machine Teaming for Government

    Skills you'll gain: Large Language Modeling, Responsible AI, LLM Application, AI Integrations, Google Gemini, Data Ethics, Artificial Intelligence, AI Workflows, Gemini, AI literacy, Governance, ChatGPT, Public Administration, Generative AI, Decision Intelligence, Human Machine Interfaces, Ethical Standards And Conduct

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    P

    Packt

    Your Ultimate Guide To AKS Infrastructure And Network

    Skills you'll gain: Virtual Networking, Role-Based Access Control (RBAC), Data Persistence, Cloud Management, Continuous Deployment, Application Lifecycle Management, Cloud Deployment, Proxy Servers, Capacity Management, Application Deployment, Network Monitoring, CI/CD, Key Management, Software Versioning, Network Security, API Gateway, Identity and Access Management, Model Deployment, Security Controls, Disaster Recovery

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    E

    EDUCBA

    Master Ethical & AI-Driven Market Decision-Making

    Skills you'll gain: Data Ethics, Responsible AI, Business Ethics, Strategic Decision-Making, Data Management, Initiative and Leadership, Information Privacy, Market Research, Ethical Standards And Conduct, Governance, Strategic Leadership, Market Intelligence, Artificial Intelligence, AI literacy, Law, Regulation, and Compliance, Market Analysis, Economics, Policy, and Social Studies, Accountability

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    L

    LearnQuest

    Strategic Foundations for CRO Leadership

    Skills you'll gain: Sales Pipelines, Sales Process, Sales Management, Regional Sales, Sales Enablement, Sales Development, Sales Territory Management, Sales Strategy, Sales, Sales Training, Talent Management, Talent Recruitment, Revenue Management, Cross-Functional Team Leadership, Cross-Functional Collaboration, Employee Coaching, Talent Acquisition, Customer Relationship Management (CRM) Software, Data-Driven Decision-Making, Target Market

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Packt

    Advanced AWS Architecture: Identity, Networking and Design

    Skills you'll gain: Security Controls, Authentications, Security Requirements Analysis, Identity and Access Management, AWS Identity and Access Management (IAM), Network Planning And Design, Authorization (Computing), Disaster Recovery, Network Architecture, Infrastructure Security, Cloud Computing Architecture, Amazon Web Services, Security Management, Virtual Private Networks (VPN), Wide Area Networks, Solution Architecture, Data Security, Multi-Tenant Cloud Environments, Network Security, Cloud Solutions

    Intermediate · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Product Analytics for Prioritization & Data-Driven Decisions

    Skills you'll gain: Data Storytelling, Data Presentation, Conversion Funnel Analysis, Strategic Prioritization, Web Analytics, Product Roadmaps, Business Analytics, Analytics, Predictive Modeling, Prioritization, Customer Analysis, Root Cause Analysis, Performance Analysis, Forecasting, User Flows, Performance Metric, Customer Retention, Data Capture, Resource Allocation, Statistical Methods

    Intermediate · Course · 3 - 6 Months

  • Status: New
    New
    Status: Preview
    Preview
    C

    Coursera

    Advanced Negotiation Strategies for Procurement Leaders

    Skills you'll gain: Procurement, Strategic Sourcing, Contract Negotiation, Negotiation, Supplier Management, Purchasing, Supplier Relationship Management, Supplier Performance Management, Proposal Development, Cost Estimation, Excel Formulas, Cost Reduction, Cost Benefit Analysis, Microsoft Excel, Data-Driven Decision-Making, Risk Management, Service Level

    Advanced · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    B

    Board Infinity

    Visual Branding with Canva: Building Complete Brand Systems

    Skills you'll gain: Logo Design, Typography, Canva (Software), Style Guides, Brand Strategy, Branding, AI powered creativity, Digital Design, Graphic and Visual Design, Graphic Design, Marketing Design, Color Theory, Brand Management, Presentations, Auditing, Asset Management

    Intermediate · Course · 1 - 3 Months

1…421422423…507

In summary, here are 10 of our most popular customer service courses

  • SAP Crystal Reports 2020 Essentials: Logical Operations
  • App Deployment with Cloud Foundry: Launch a Code Generator: Coursera
  • Data Warehousing and Integration Part 2: Northeastern University
  • Wie erstellen Sie einen Facebook-Geschäftsführer: Coursera
  • Human-Machine Teaming for Government: Special Competitive Studies Project
  • Your Ultimate Guide To AKS Infrastructure And Network: Packt
  • Master Ethical & AI-Driven Market Decision-Making: EDUCBA
  • Strategic Foundations for CRO Leadership: LearnQuest
  • Advanced AWS Architecture: Identity, Networking and Design: Packt
  • Product Analytics for Prioritization & Data-Driven Decisions: Coursera

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok