• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Marketing Research and Analytics

    Skills you'll gain: Market Research, Surveys, Survey Creation, Consumer Behaviour, Sampling (Statistics), Report Writing, Business Research, Research Methodologies, Research Design, Customer Analysis, Research Reports, Case Studies, Statistical Hypothesis Testing, Global Marketing, Marketing, Data Collection, Quantitative Research, Customer Insights, Competitive Analysis, Data Analysis

    Beginner · Specialization · 3 - 6 Months

  • Status: Preview
    Preview
    U

    UBITS

    Estima la carga de trabajo de tu equipo

    Skills you'll gain: Sprint Planning, Project Estimation, Estimation, Backlogs, Agile Methodology, Agile Project Management, Kanban Principles, Capacity Management, User Story, Team Management, Project Planning, Prioritization

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Create Chatbots & NLP Apps

    Skills you'll gain: Retrieval-Augmented Generation, LLM Application, Natural Language Processing, Text Mining, Data-Driven Decision-Making, Usability Testing, Embeddings, Usability, Unstructured Data, Model Evaluation

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    B

    Board Infinity

    Network Virtualization and Software-Defined Networking

    Skills you'll gain: NSX-T Network Virtualization, Virtual Networking, Software-Defined Networking, Zero Trust Network Access, Network Switches, Network Architecture, Software-Defined Data Center (SDDC), Routing Protocols, Network Security, Security Controls, Firewall, Network Routing, Load Balancing, Network Protocols, Infrastructure Architecture, Scalability

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    P

    Pearson

    (SSCP) Systems Security Certified Practitioner: Unit 5

    Skills you'll gain: Network Security, OSI Models, Distributed Denial-Of-Service (DDoS) Attacks, Firewall, TCP/IP, Network Administration, Wireless Networks, Network Protocols, General Networking, Telecommunications, Intrusion Detection and Prevention, Network Model, Computer Networking, Network Routers, Security Controls, Identity and Access Management, Mobile Security, Authentications, Authorization (Computing)

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Automate R scripts with GitHub Actions: Deploy a model

    Skills you'll gain: Model Deployment, Analytics, R Programming, Scripting, Google Sheets, Email Automation, Tidyverse (R Package), Predictive Modeling, Automation, Data Manipulation, Health Technology, GitHub, Gmail, Git (Version Control System), Command-Line Interface

    Intermediate · Guided Project · Less Than 2 Hours

  • P

    Packt

    Programming APIs with C# and .NET

    Skills you'll gain: GraphQL, API Design, Restful API, Application Programming Interface (API), ASP.NET, Authentications, Data Validation, .NET Framework, Authorization (Computing), C# (Programming Language), Serverless Computing, Software Documentation, Cloud Deployment, Microsoft Azure, Software Architecture, Application Deployment

    Beginner · Course · 1 - 3 Months

  • P

    Packt

    IT for Business: Digital Transformation Strategy

    Skills you'll gain: Technology Strategies, IT Management, Operational Efficiency, IT Service Management, Contract Management, Information Technology, Risk Management Framework, Business Transformation, Digital Transformation, Risk Analysis, Risk Management, Business Risk Management, Governance, Operational Analysis, Service Management, Operational Excellence, Technology Solutions, Vendor Contracts, Business Strategy, Strategic Planning

    Intermediate · Course · 1 - 3 Months

  • P

    Pearson

    Google BigQuery for Data and ML Engineers

    Skills you'll gain: Data Pipelines, Data Warehousing, SQL, Data Integration, Google Cloud Platform, Data Processing, Data Quality, Data Validation, Apache Spark, Generative AI, Data Manipulation, Applied Machine Learning, Big Data, Serverless Computing, Machine Learning Methods, Model Evaluation, Machine Learning, Time Series Analysis and Forecasting, Classification Algorithms

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    J

    John Wiley & Sons

    Financial Well-Being Foundations

    Skills you'll gain: Wealth Management, Goal Setting, Self-Awareness, Behavioral Economics, Goal-Oriented, Smart Goals, Personal Development, Risk Management, Finance, Risk Appetite, Financial Planning, Human Capital, Decision Making, Financial Acumen, Risk Analysis, Financial Management, Consumer Behaviour, Cost Benefit Analysis, Self-Discipline, Psychology

    Beginner · Course · 1 - 4 Weeks

  • P

    Packt

    AZ-801: Configuring Windows Server Hybrid Advanced Services

    Skills you'll gain: IT Infrastructure, Systems Administration

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    B

    Board Infinity

    Machine Learning with Implementation in Java

    Skills you'll gain: Data Preprocessing, Model Deployment, Apache Mahout, Java, Java Programming, Apache Spark, Classification Algorithms, Machine Learning Software, Machine Learning Methods, Model Training, Applied Machine Learning, Deep Learning, Data Processing, Model Evaluation, Natural Language Processing, Data Cleansing, Machine Learning, Feature Engineering, Fine-tuning, Data Transformation

    Intermediate · Course · 1 - 4 Weeks

1…422423424…507

In summary, here are 10 of our most popular customer service courses

  • Marketing Research and Analytics: EDUCBA
  • Estima la carga de trabajo de tu equipo: UBITS
  • Create Chatbots & NLP Apps: Coursera
  • Network Virtualization and Software-Defined Networking: Board Infinity
  • (SSCP) Systems Security Certified Practitioner: Unit 5: Pearson
  • Automate R scripts with GitHub Actions: Deploy a model: Coursera
  • Programming APIs with C# and .NET: Packt
  • IT for Business: Digital Transformation Strategy: Packt
  • Google BigQuery for Data and ML Engineers: Pearson
  • Financial Well-Being Foundations: John Wiley & Sons

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok