
Skills you'll gain: Design Thinking, Customer experience strategy (CX), Agile Product Development, Journey Mapping, Product Marketing, Product Strategy, Product Management, User Research, Service Design, New Product Development, Customer experience improvement, Value Propositions, User Feedback, Product Improvement, Product Roadmaps, Product Development, Customer Insights, Innovation, Market Opportunities, Market Analysis
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Text Mining, Unstructured Data, Data Analysis, Natural Language Processing, Pandas (Python Package), Data Manipulation, Data Preprocessing, Python Programming
★ 4.8 (13) · Beginner · Guided Project · Less Than 2 Hours

Google Cloud
Skills you'll gain: Product Support, Help Desk Support, Technical Support, Technical Support and Services, Google Cloud Platform, Service Level, Service Management, Cloud Services, Issue Tracking, Problem Management, Technical Communication, Incident Management, Personally Identifiable Information, Information Privacy
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Application Deployment, Customer Support, ChatGPT, Product Support, Customer Inquiries, Customer Service, E-Commerce, Order Management, AI Integrations, Generative AI Agents, Automation, Greeting Customers, User Flows
★ 4.2 (9) · Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: User Feedback, Customer Insights, Customer Service, Market Research, User Research, Target Audience, Marketing
★ 4.8 (31) · Beginner · Guided Project · Less Than 2 Hours

Alex Genadinik
Skills you'll gain: Surveys, Market Research, Survey Creation, User Feedback, Customer Insights, User Research, Research Methodologies, Customer experience improvement, Client Support, Interrigatories
Mixed · Course · 1 - 4 Weeks

Sage Publications
Skills you'll gain: Brand Strategy, Brand Management, Brand Marketing, Brand Awareness, Branding, Integrated Marketing Communications, Design Thinking, Marketing Psychology, Crisis Management, Customer Insights, Global Marketing, Marketing Management, Strategic Marketing, Digital Brand Strategy, Marketing, Data-Driven Marketing, Performance Measurement, Marketing Communications, Innovation, Case Studies
Beginner · Specialization · 1 - 3 Months

Sage Publications
Beginner · Course · 1 - 3 Months

Pearson
Skills you'll gain: Talent Recruitment, Workforce Planning, Recruitment, Talent Acquisition, Full Cycle Recruitment, Recruitment Strategies, Talent Sourcing, Talent Management, Human Resources Management and Planning, Interviewing Skills, Advertising, Process Design, Verification And Validation
Beginner · Course · 1 - 4 Weeks

Sage Publications
Skills you'll gain: Stakeholder Management, Teamwork, Stakeholder Engagement, Project Closure, Project Management, Conflict Management, Project Design, Stakeholder Communications, Collaboration, Leadership and Management, Cooperation, Team Management, Project Management Life Cycle, Resource Management, Resource Allocation, Leadership Studies, Team Leadership, Project Planning, Risk Management, Change Management
Beginner · Specialization · 3 - 6 Months

University of Virginia Darden School Foundation
Skills you'll gain: ChatGPT, Personalized Service, AI Personalization, Customer Communications Management, Customer Engagement, Generative AI, Customer Service, Target Audience, Customer experience improvement, Customer Support, AI Integrations, Drive Engagement, Performance Analysis, Performance Improvement
★ 4.4 (37) · Beginner · Course · 1 - 4 Weeks

Rutgers the State University of New Jersey
Skills you'll gain: Supplier Management, Supply Management, Procurement, Supplier Relationship Management, Supplier Performance Management, Supplier Quality Management, Supplier Risk Management, Vendor Management, Purchasing, Vendor Relationship Management, Case Studies, Contract Management, Risk Management, Contract Review, Vendor Contracts, Business Ethics, Risk Mitigation, Business Risk Management, Analysis, Ethical Standards And Conduct
★ 4.7 (268) · Beginner · Course · 1 - 3 Months