• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    Edureka

    Automating Server Provisioning with Ansible

    Skills you'll gain: Infrastructure as Code (IaC), Ansible, IT Automation, Devops Tools, Infrastructure As A Service (IaaS), Jenkins, IT Infrastructure, Infrastructure Architecture, DevOps, CI/CD, Continuous Integration, Cloud Infrastructure, Serverless Computing, Application Servers, Continuous Deployment, Role-Based Access Control (RBAC), Automation, Servers, Scripting, Configuration Management

    Intermediate · Specialization · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Pragmatic AI Labs

    AI-Powered Analytics and Performance Engineering

    Skills you'll gain: Amazon Bedrock, Serverless Computing, AWS SageMaker, Generative AI, AI Integrations, Token Optimization, AI Workflows, Amazon Web Services, Rust (Programming Language), Analytics, Anomaly Detection, Development Environment, Performance Analysis, Python Programming, Operational Efficiency, Data Wrangling, Scripting Languages, Benchmarking, Cost Reduction

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    C

    Cisco Learning and Certifications

    Cisco Cloud Collaboration Solution

    Skills you'll gain: Telecommunications, User Accounts, User Provisioning, Collaborative Software, Cloud-Based Integration, Cloud Solutions, Enterprise Application Management, Cloud Management, Identity and Access Management, Okta, Registration, Inbound Calls, Network Troubleshooting, AI Integrations, Azure Active Directory, Systems Integration, Dashboard, Peripheral Devices

    Beginner · Course · 1 - 3 Months

  • P

    Packt

    Specflow and Cucumber for .NET Developers - The Master Guide

    Skills you'll gain: Gherkin (Scripting Language), Behavior-Driven Development, Cucumber (Software), Test Tools, Test Execution Engine, .NET Framework, User Story, Test Script Development, Microsoft Visual Studio, Test Automation, Data Sharing, C# (Programming Language), Acceptance Testing, Context Management, Scenario Testing, Maintainability

    Beginner · Course · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Model Project Cashflows with Confidence

    Skills you'll gain: Cash Flow Forecasting, Project Finance, Financial Modeling, Financial Forecasting, Financial Analysis, Finance, Cash Management, Cash Flows, Revenue Forecasting, Project Management Life Cycle, Capital Expenditure, Waterfall Methodology, Private Equity, Microsoft Excel, Timelines, Operating Expense

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    M

    Minnesota State University, Mankato

    US Corporate Income Taxation and Policies

    Skills you'll gain: Corporate Tax, Tax Returns, Tax Preparation, Tax Compliance, Tax Planning, Income Tax, Tax Management, Tax, Mergers & Acquisitions, Tax Laws, Compliance Management

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Viral Marketing: Strategy, Content & Distribution

    Skills you'll gain: Driving engagement, Social Media Strategy, Content Marketing, Social Media Marketing, Customer Engagement, Brand Marketing, Marketing Communications, Marketing Effectiveness, Social Media, Marketing Strategies, Cross-Channel Marketing, Shared Media, Marketing, Promotional Strategies, Digital Marketing, Strategic Communication, Earned Media, Digital Marketing Campaigns, Target Audience, Campaign Management

    Mixed · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Packt

    Generative AI for Code Efficiency and Auto-Generation

    Skills you'll gain: Prompt Engineering, Prompt Patterns, Generative AI Agents, Generative AI, AI Personalization, Code Review, Integrated Development Environments, LLM Application, Maintainability, AI Integrations, AI Workflows, Amazon Web Services, Artificial Intelligence, Computer Programming, AWS CloudFormation, C++ (Programming Language), SQL, PHP (Scripting Language), Airway Management, Building Codes

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Packt

    AWS Certified Security – Specialty (SCS-C02) Exam Guide

    Skills you'll gain: AWS Identity and Access Management (IAM), Amazon CloudWatch, Identity and Access Management, Key Management, Security Assertion Markup Language (SAML), Amazon Web Services, Encryption, Single Sign-On (SSO), Amazon Elastic Compute Cloud, Active Directory, Amazon S3, Authentications, Cloud Security, Incident Response, Computer Security Incident Management, AWS CloudFormation, Cloud Infrastructure, Cybersecurity, Security Controls, Azure Active Directory

    Beginner · Specialization · 3 - 6 Months

  • Status: New
    New
    Status: Preview
    Preview
    J

    John Wiley & Sons

    Sales EQ: Mastering Emotional Intelligence for Sales Success

    Skills you'll gain: Emotional Intelligence, Sales Process, B2B Sales, Self-Awareness, Empathy & Emotional Intelligence, Personal Development, Enterprise Sales, Selling Techniques, Sales Management, Closing (Sales), General Sales Practices, Rapport Building, Empathy, Sales Enablement, Consumer Behaviour, Sales Strategy, Stakeholder Analysis, Customer Relationship Building, Sales, Stakeholder Management

    Intermediate · Course · 3 - 6 Months

  • C

    Coursera

    Accroître l’engagement de votre profil d’entreprise sur IG

    Skills you'll gain: Instagram, Content Performance Analysis, Driving engagement, Social Media Management, Social Media, Social Media Marketing, Social Media Analytics, Customer Engagement, Business Communication, Business

    Beginner · Guided Project · Less Than 2 Hours

  • G

    Google Cloud

    Mitigating Security Vulnerabilities on GC - Português

    Skills you'll gain: Distributed Denial-Of-Service (DDoS) Attacks, Data Loss Prevention, Threat Management, Application Security, Cloud Security, Vulnerability Management, Google Cloud Platform, Threat Detection, Security Controls, Data Security, Cloud API, Malware Protection, Email Security, Continuous Monitoring, Event Monitoring, Cloud Services

    Intermediate · Course · 1 - 3 Months

1…457458459…509

In summary, here are 10 of our most popular customer service courses

  • Automating Server Provisioning with Ansible: Edureka
  • AI-Powered Analytics and Performance Engineering: Pragmatic AI Labs
  • Cisco Cloud Collaboration Solution: Cisco Learning and Certifications
  • Specflow and Cucumber for .NET Developers - The Master Guide: Packt
  • Model Project Cashflows with Confidence: Coursera
  • US Corporate Income Taxation and Policies: Minnesota State University, Mankato
  • Viral Marketing: Strategy, Content & Distribution: EDUCBA
  • Generative AI for Code Efficiency and Auto-Generation: Packt
  • AWS Certified Security – Specialty (SCS-C02) Exam Guide: Packt
  • Sales EQ: Mastering Emotional Intelligence for Sales Success: John Wiley & Sons

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok