• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Model and Analyze Project Finance Viability

    Skills you'll gain: Project Finance, Financial Modeling, Risk Analysis, Excel Formulas, Microsoft Excel, Financial Forecasting, Financial Analysis, Risk Modeling, Project Risk Management, Data-Driven Decision-Making, Capital Budgeting, Cash Flow Forecasting, Feasibility Studies, Business Metrics, Forecasting, Equities, Cash Flows

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    G

    Google Cloud

    Elastic Cloud Infrastructure: Scaling & Automation italiano

    Skills you'll gain: Google Cloud Platform, Cloud Infrastructure, Load Balancing, Infrastructure As A Service (IaaS), Terraform, Cloud Computing, Infrastructure as Code (IaC), Cloud Services, Cloud Deployment, Network Infrastructure, Managed Services, Hybrid Cloud Computing, Virtual Networking, Scalability, General Networking, Virtual Private Networks (VPN)

    Intermediate · Course · 1 - 3 Months

  • P

    Packt

    Asking Great Sales Questions

    Skills you'll gain: Peer Review, General Sales Practices, Phone Sales, Communication, Communication Strategies, Marketing Psychology, Drive Engagement, Consumer Behaviour, Discussion Facilitation, Driving engagement, Relationship Building, Customer Engagement

    Intermediate · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Sync CRM & ESP

    Skills you'll gain: Email Marketing, Customer Relationship Management (CRM) Software, Customer Engagement, Customer Data Management, Customer Relationship Management, Marketing Automation, Customer Analysis, Driving engagement, Marketing Strategies, Data-Driven Marketing, Consolidation, Marketing Analytics, Email Automation, Data Integration, Workflow Management

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    E

    EDUCBA

    Master Unity Maze Games: Design, Build & Optimize

    Skills you'll gain: Unity Engine, Game Design, Video Game Development, Performance Tuning, Animation and Game Design, Project Design, Interactive Design, Program Development, Systems Development, Design, Experience Design, Design and Product, Design Elements And Principles, Scripting, Mechanics

    Mixed · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Master Financial Reporting & Performance Metrics

    Skills you'll gain: Variance Analysis, Performance Measurement, Performance Reporting, Management Reporting, Budgeting, Financial Data, Performance Analysis, Financial Reporting, Business Metrics, Financial Analysis, Management Accounting, Cost Control, Cost Accounting, Performance Metric, Profit and Loss (P&L) Management, Operational Performance Management, Key Performance Indicators (KPIs), Customer Analysis, Operating Budget, Finance

    Mixed · Course · 1 - 4 Weeks

  • Status: New
    New
    P

    Packt

    Fundamentals of Analytics Engineering

    Skills you'll gain: Data Modeling, Data Transformation, Database Design, Data Engineering, Dashboard, Dashboard Creation, Cloud Engineering, Analytics, Star Schema, Data Warehousing, Data Architecture, Data Integration, Extract, Transform, Load, Business Intelligence, Business Intelligence Software, Data Infrastructure, Data Analysis, Cloud Computing Architecture, Data Pipelines, Cloud Infrastructure

    Intermediate · Course · 3 - 6 Months

  • Status: New
    New
    P

    Packt

    Service Integration & Management

    Skills you'll gain: Service Improvement, Performance Improvement, Service Management, Strategic Sourcing, Information Technology Infrastructure Library, IT Service Management, Governance, Systems Integration, Supplier Performance Management, Continuous Improvement Process, Supplier Relationship Management, Performance Management, Coordination, Coordinating, Procurement, Organizational Change, Performance Analysis, Change Management, Accountability Frameworks, Data Governance

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    G

    Google Cloud

    Exploring Data Transformation with Google Cloud - Português Brasileiro

    Skills you'll gain: Digital Transformation, Cloud Management, Dataflow, Google Cloud Platform, Data Governance, Looker (Software), Data Transformation, Data Management, Cloud Storage, Big Data, Data Storage, Real Time Data, Business Intelligence Software, Data Migration, Business Intelligence, Data-Driven Decision-Making, Data Storage Technologies, Database Management, Data Access, Databases

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Preview
    Preview
    C

    Coursera

    AI-Enhanced Communication Skills for Banking Professionals

    Skills you'll gain: Verbal Communication Skills, Client Services, Oral Expression, Interpersonal Communications, Communication, Customer Relationship Building, Active Listening, Communication Strategies, Customer and Client Support, Consultative Approaches, Operational Risk, Risk Management Framework, Compliance Management, Business Communication, Constructive Feedback, Regulatory Compliance, Bank Regulations, Banking, Customer experience improvement, Banking Services

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Preview
    Preview
    C

    Coursera

    Foundations of Drupal for Technical Teams

    Skills you'll gain: Drupal, Content Management Systems, Enterprise Architecture, Scalability, Workflow Management, Salesforce, Information Architecture, Enterprise Application Management, Software Architecture, Marketing Automation, Data Architecture, Content Development and Management, Content Management, Content Strategy, Data Modeling, Role-Based Access Control (RBAC), Data Integration, Governance, Vocabulary

    Intermediate · Course · 1 - 4 Weeks

  • P

    Packt

    Linux in the Cloud

    Skills you'll gain: Linux Administration, Linux Servers, Operating System Administration, Cloud Hosting, Infrastructure Architecture, Cloud Platforms, Cloud Engineering, Virtualization and Virtual Machines, Virtual Networking, Infrastructure As A Service (IaaS), Cloud Deployment, Security Management

    Intermediate · Course · 1 - 4 Weeks

1…467468469…509

In summary, here are 10 of our most popular customer service courses

  • Model and Analyze Project Finance Viability: Coursera
  • Elastic Cloud Infrastructure: Scaling & Automation italiano: Google Cloud
  • Asking Great Sales Questions: Packt
  • Sync CRM & ESP: Coursera
  • Master Unity Maze Games: Design, Build & Optimize: EDUCBA
  • Master Financial Reporting & Performance Metrics: EDUCBA
  • Fundamentals of Analytics Engineering: Packt
  • Service Integration & Management: Packt
  • Exploring Data Transformation with Google Cloud - Português Brasileiro: Google Cloud
  • AI-Enhanced Communication Skills for Banking Professionals: Coursera

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok