• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • C

    Coursera

    Canvas de propuesta de valor con Miro

    Skills you'll gain: Value Propositions, Miro AI, Collaborative Software, Business Modeling, Productivity Software, Virtual Teams, Process Development, Customer Analysis

    Beginner · Guided Project · Less Than 2 Hours

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Classify Financial Services: Apply Your Skills

    Skills you'll gain: Banking Services, Financial Services, Banking, Retail Banking, Analytical Skills, Deductive Reasoning, Financial Regulation, Analysis, Finance, Investment Banking, Asset Management, Company, Product, and Service Knowledge, Decision Making, Detail Oriented

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free
    Free
    A

    Amazon Web Services

    Salesforce on AWS - From Basics to Business Innovation (日本語)

    Skills you'll gain: Customer experience improvement, Salesforce, Cloud-Based Integration, Operational Efficiency, Cloud Management, Amazon Web Services, Operational Excellence, Technology Strategies, Systems Integration, Cloud Solutions, Customer Engagement, Digital Transformation, Business Transformation, Business Technologies

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    C

    Coursera

    Design Data Models for BI Reporting

    Skills you'll gain: Star Schema, Data Modeling, Database Design, Data Warehousing, Dashboard, Business Reporting, Dashboard Creation, Business Intelligence, Business Process, Business Intelligence Software, Self Service Technologies, Performance Tuning

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    P

    Packt

    Data Visualization for Beginners with Python & Power BI

    Skills you'll gain: Data Modeling, Power BI, Data Analysis Expressions (DAX), Data Visualization Software, Plotly, Matplotlib, Data Transformation, Data Visualization, Interactive Data Visualization, Seaborn, Data Cleansing, Scatter Plots, Data Import/Export, Business Intelligence, Data Preprocessing

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    P

    Packt

    Salesforce Data Cloud Mastery: Certified Consultant Skills Path

    Skills you'll gain: Salesforce, Data Governance, Cloud Management, Customer Data Management, Data Integration, Data Management, Customer Insights, Data Architecture, Dataflow, Data Modeling, Data Access, Data Processing, Cloud Computing, Data Import/Export, Metadata Management, Real Time Data, Customer Analysis, Data Analysis, OpenAI API, Automation

    Intermediate · Course · 1 - 3 Months

  • C

    Coursera

    Créer un Business Model Canvas avec Miro

    Skills you'll gain: Business Modeling, Presentations, Collaborative Software, Entrepreneurship, Brainstorming, Value Propositions, Design Thinking, Graphic Design, Customer Analysis, Revenue Management

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    C

    Coursera

    Deploy Secure No-Code AI Apps Fast

    Skills you'll gain: Application Deployment, No-Code Development, Cloud Deployment, Power Platform Architecture & Technical Design, Cryptographic Protocols, Cloud Security, Data Security, Data Integrity, Configuration Management, Risk Mitigation, Production Management

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    Edureka

    Data Analysis and Dashboard Design with Tableau

    Skills you'll gain: Interactive Data Visualization, Tableau Software, Data Storytelling, Data Visualization Software, Geospatial Information and Technology, Spatial Data Analysis, Dashboard, Time Series Analysis and Forecasting, Advanced Analytics, R Programming, Business Intelligence, Data Mapping, Data Modeling, Performance Reporting, Key Performance Indicators (KPIs), Operational Performance Management, Python Programming, Interaction Design, Requirements Elicitation, Version Control

    Intermediate · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    E

    EDUCBA

    Digital Transformation Case Studies & Strategies

    Skills you'll gain: Cloud Platforms, Collaborative Software, Business Technologies, Technology Strategies, Cloud Infrastructure, Enterprise Application Management, Cloud Solutions, Digital Transformation, Cybersecurity, Technology Solutions, Cyber Security Strategy, Virtual Teams, Digital Marketing, Marketing Automation, Digital Marketing Tools, Customer Engagement, Cyber Attacks, Data Integration, General Networking, Professional Networking

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    C

    Coursera

    Uncover Product Insights: Analyze Engagement Metrics

    Skills you'll gain: Statistical Reporting, Web Analytics, Statistical Process Controls, Data Analysis, Statistical Analysis, Strategic Decision-Making, Analytics, Statistical Methods, Quality Monitoring, Business Metrics, Performance Metric, Anomaly Detection, Descriptive Analytics, Customer Engagement, Benchmarking

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    E

    EDUCBA

    Unity Breakout Game: Design, Implement, and Optimize

    Skills you'll gain: Game Design, Animation and Game Design, Scripting, Code Reusability, Interactive Design, User Interface (UI), Project Design, Interactive Learning, Systems Development, Development Environment, Design, Computer Graphics, Experience Design, Mechanics, Environment

    Mixed · Course · 1 - 4 Weeks

1…470471472…509

In summary, here are 10 of our most popular customer service courses

  • Canvas de propuesta de valor con Miro: Coursera
  • Classify Financial Services: Apply Your Skills: Coursera
  • Salesforce on AWS - From Basics to Business Innovation (日本語): Amazon Web Services
  • Design Data Models for BI Reporting: Coursera
  • Data Visualization for Beginners with Python & Power BI: Packt
  • Salesforce Data Cloud Mastery: Certified Consultant Skills Path: Packt
  • Créer un Business Model Canvas avec Miro: Coursera
  • Deploy Secure No-Code AI Apps Fast: Coursera
  • Data Analysis and Dashboard Design with Tableau: Edureka
  • Digital Transformation Case Studies & Strategies: EDUCBA

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok