
Coursera
Skills you'll gain: HubSpot CRM, Customer Relationship Management (CRM) Software, Customer Relationship Management, Customer Data Management, Email Marketing, Dashboard, Data Management, Customer Service, Marketing, Sales Operations
★ 4.6 (1.1K) · Beginner · Guided Project · Less Than 2 Hours

University of London
Skills you'll gain: Brand Management, Branding, Brand Marketing, Brand Strategy, Culture Transformation, Employee Engagement, Experience Design, Customer experience strategy (CX), Human Resources
★ 4.9 (7.9K) · Beginner · Course · 1 - 3 Months

University of Virginia Darden School Foundation
Skills you'll gain: Personalized Service, AI Personalization, Customer Communications Management, Customer Engagement, Generative AI, Customer Service, Customer experience improvement, Customer Support, AI Integrations, Performance Analysis, Performance Improvement
★ 4.4 (39) · Beginner · Course · 1 - 4 Weeks
University of California, Davis
Skills you'll gain: Content Marketing, Competitive Analysis, Copywriting, Content Development and Management, Brand Marketing, Brand Strategy, Writing, B2B Sales, Auditing
★ 4.5 (5.4K) · Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Prompt Engineering, Generative AI Agents, Generative AI, ChatGPT, Self Service Technologies, Customer Service, AI Personalization, Customer Support, Customer Communications Management, Customer Inquiries, AI Workflows, Customer experience improvement, Customer and Client Support, Microsoft Copilot, Customer Insights, Customer Relationship Management, Gap Analysis, Scalability, Automation
Beginner · Course · 1 - 4 Weeks

John Wiley & Sons
Skills you'll gain: Enterprise Resource Planning, Wireless Networks, E-Commerce, Supply Chain Management, Customer Relationship Management, Computer Networking, Information Systems, Systems Integration, Customer Relationship Management (CRM) Software, Social Media Marketing, Business Operations, Logistics Management, Network Administration, Inventory Management, Digital Marketing, Network Security, Business Process Management, Data Management, Procurement, Customer Engagement
Beginner · Specialization · 1 - 3 Months

Università Bocconi
Skills you'll gain: Food and Beverage, Market Dynamics, Business Strategy, Competitive Intelligence, Brand Management, Marketing
★ 4.8 (5K) · Mixed · Course · 1 - 3 Months

Skills you'll gain: Social Media Management, Social Media Content, Social Media, Social Media Marketing, Instagram, Content Creation, Content Performance Analysis, Content Scheduling, Content Development and Management, Social Media Analytics, Content Marketing, Content Management, Branding, Performance Analysis, Customer Engagement
★ 4.8 (6.1K) · Beginner · Course · 1 - 3 Months

Alex Genadinik
Skills you'll gain: Customer Service, Customer Relationship Building, Trustworthiness, Tactfulness, Professionalism, Communication Strategies, Honesty
Mixed · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Customer Retention, Customer Relationship Management (CRM) Software, Customer Engagement, Customer Relationship Management, Customer Relationship Building, Customer Analysis, HubSpot CRM, Marketing Automation, Email Marketing, Email Automation
Intermediate · Course · 1 - 4 Weeks
Skills you'll gain: Email Marketing, Campaign Management, Copywriting, Marketing Strategy and Techniques, Email Automation, Personally Identifiable Information, Digital Marketing, Marketing Automation, Campaign Planning, Information Privacy, Marketing Analytics, Customer Retention, Goal Setting
★ 4.8 (2.9K) · Beginner · Course · 1 - 3 Months

Skills you'll gain: Apache Airflow, CI/CD, Data Pipelines, Google Cloud Platform, Data Transformation, Data Warehousing, Data Processing, PySpark, Cloud Storage, Extract, Transform, Load, Data Modeling, Data Cleansing, Data Architecture, Cloud API, Cloud Deployment, Retail Management, Good Clinical Practices (GCP)
Intermediate · Course · 1 - 4 Weeks