Service design courses can help you learn user journey mapping, service blueprinting, and prototyping techniques. You can build skills in stakeholder engagement, service evaluation, and designing for diverse user needs. Many courses introduce tools like journey mapping software and customer feedback platforms, that support visualizing service interactions and gathering insights to enhance user experiences.

Coursera
Skills you'll gain: Keyword Research, Search Engine Optimization, Generative AI, AI Integrations
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Product Lifecycle Management, Digital Transformation, Customer experience improvement, Business Communication, Business Acumen, Cost Benefit Analysis, Financial Acumen, Customer Relationship Building, Stakeholder Communications, Cross-Functional Collaboration, Innovation, Strategic Decision-Making
Beginner · Course · 1 - 3 Months
Skills you'll gain: Dayforce (HCM Software), HR Tech, Human Resources Software, Human Resource Strategy, Human Resources Information System (HRIS), Role-Based Access Control (RBAC), Human Resources, Regulatory Compliance, Compliance Management, Compliance Reporting, Human Resources Management and Planning, Payroll, Data Architecture, Data Flow Diagrams (DFDs), Human Capital, Workforce Planning, Systems Analysis, Benefits Administration, Business Strategy, Analytics
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Multimodal Prompts, Prompt Engineering, AI Orchestration, AI Workflows, Generative AI, AI Integrations, Microsoft Azure, OpenAI API, Prompt Patterns, Image Analysis, Artificial Intelligence, Computer Vision, Model Optimization
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Employee Retention, Team Performance Management, Team Motivation, Talent Management, Drive Engagement, Team Building, People Development, Teamwork, Employee Engagement, Strategic Leadership, Motivational Skills, Constructive Feedback, Leadership Development, Performance Management, Recognizing Others, Team Collaboration, Team Leadership, Collaboration, Workforce Development, Workplace inclusivity
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Virtualization, Cloud Computing, Virtualization and Virtual Machines, Cloud Computing Architecture, Virtual Machines, Cloud Services, Computing Platforms, Cloud Platforms, Cloud Infrastructure, Display Devices, Computer Hardware, Operating Systems, Computer Displays, VPN Clients, Containerization, Wireless Networks
Build toward a degree
Beginner · Course · 1 - 4 Weeks

John Wiley & Sons
Skills you'll gain: Organizational Change, Business Transformation, Mergers & Acquisitions, Change Management, Organizational Development, Digital Transformation, Culture Transformation, Agile Methodology, Scaled Agile Framework, Adaptability, Organizational Leadership, Organizational Strategy, Business Leadership, Organizational Effectiveness, Strategic Planning, Technology Strategies, Organizational Structure, Innovation, Leadership, Business Strategy
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Influencing, Overcoming Objections, Active Listening, Conflict Management, Diversity Awareness, Teamwork, Collaboration, Diversity Training, Diversity and Inclusion, Cultural Diversity, Tactfulness, Verbal Communication Skills, Interpersonal Communications, Constructive Feedback, Team Leadership, Diversity Equity and Inclusion Initiatives, Stakeholder Engagement, Stakeholder Communications, Assertiveness, Persuasive Communication
Intermediate · Specialization · 1 - 3 Months

ESADE Business and Law School
Skills you'll gain: Succession Planning, Business Modeling, Organizational Structure, Business Management, Systems Thinking, Storytelling, Business Leadership, Business Strategy, Wealth Management, Organizational Change, Governance
Intermediate · Course · 1 - 4 Weeks

Cisco Learning and Certifications
Skills you'll gain: Open Shortest Path First (OSPF), Network Support
Beginner · Course · 1 - 3 Months

Tencent Cloud
Skills you'll gain: Cloud Computing Architecture, Hybrid Cloud Computing, Cloud-Native Computing, Cloud Computing, Cloud Platforms, Cloud Solutions, Serverless Computing, Solution Architecture, Private Cloud, Cloud Infrastructure, Cloud Services, Data Migration, Software Architecture, Big Data, Cloud Security, Infrastructure Architecture, Systems Architecture, Security Management, Microservices, DevOps
Advanced · Course · 3 - 6 Months

Illinois Tech
Skills you'll gain: Culture Transformation, Innovation, Organizational Change, Business Transformation, Strategic Leadership, Strategic Planning, Change Management, Organizational Leadership, Business Strategies, Organizational Development, Leadership and Management, Organizational Strategy, Communication, Organizational Structure, Business Planning, Competitive Analysis, Business Writing, Leadership, Business Analysis, Financial Analysis
Build toward a degree
Intermediate · Course · 1 - 3 Months