Technical support courses can help you learn troubleshooting techniques, customer service skills, and network configuration. You can build expertise in diagnosing hardware and software issues, managing user accounts, and implementing security protocols. Many courses introduce tools like ticketing systems, remote desktop applications, and monitoring software, that support efficiently resolving technical problems and ensuring smooth operations in various environments.

Johns Hopkins University
Skills you'll gain: Exploratory Data Analysis, Data Analysis, Data Presentation, Team Management, Analytical Skills, Presentations, Team Leadership, People Management, Statistical Inference, Statistical Modeling, Statistical Methods, Communication, Model Evaluation
Mixed · Course · 1 - 4 Weeks

Tecnológico de Monterrey
Skills you'll gain: Project Coordination, Agile Project Management, Project Management Life Cycle, Negotiation, Team Management, Project Risk Management, Agile Methodology, Agile Product Development, Resource Allocation, Team Performance Management, Emotional Intelligence, Project Planning, Team Building, Risk Management, Leadership, Resource Management, Risk Analysis, Project Management Institute (PMI) Methodology, Project Management, Collaborative Software
Beginner · Specialization · 3 - 6 Months

Microsoft
Skills you'll gain: Microsoft Copilot, Responsible AI, Prompt Patterns, AI Orchestration, Microsoft 365, Data Ethics, Prompt Engineering, Risking, AI Workflows, Prompt Engineering Tools, Agentic Workflows, Workflow Management, Generative AI Agents, Agentic systems, Business Workflow Analysis, Analysis, Data Access, Research Reports, Verification And Validation, Business Research
Beginner · Course · 1 - 3 Months

Skills you'll gain: Microsoft Power Platform, Microsoft Power Automate/Flow, Power BI, Dashboard, Power Platform Architecture & Technical Design, No-Code Development, Data Visualization, Data Integration, Business Intelligence, Process Design, Product Automation, Microsoft Development Tools, Business Intelligence Software, Business Process Automation, Productivity Software, Application Development, Process Modeling, Performance Analysis, Application Design, Automation
Beginner · Specialization · 1 - 3 Months

University of California, Davis
Skills you'll gain: Workflow Management, DevOps, Business Metrics, Organizational Development, Organizational Structure, System Monitoring, Incident Management, Operational Efficiency, Backlogs, Accountability, Organizational Change, Performance Measurement, Cloud Management, Problem Management, Continuous Monitoring, Process Improvement, Continuous Improvement Process, Culture Transformation, Quality Improvement, Risk Management
Intermediate · Course · 1 - 4 Weeks

The Expert Academy
Skills you'll gain: Brand Loyalty, Customer Relationship Management (CRM) Software, Customer Relationship Management, Customer experience strategy (CX), Sales Strategy, Brand Awareness, Customer Insights, Customer experience improvement, Customer Relationship Building, Upselling, Customer Success Management, Customer Retention, Brand Marketing, Customer Analysis, Cross Selling, Brand Management, Branding, Customer Engagement, Brand Strategy, Revenue Management
Intermediate · Course · 1 - 4 Weeks

University of California, Irvine
Skills you'll gain: Ledgers (Accounting), Balancing (Ledger/Billing), Accounting, Month End Closing, Accounting Records, Bookkeeping, Financial Accounting, Financial Statements, General Accounting, Financial Reporting, General Ledger, Financial Statement Analysis, Accrual Accounting, Standard Accounting Practices, Accruals, Income Statement, Balance Sheet, Revenue Recognition, Business Ethics, Ethical Standards And Conduct
Beginner · Specialization · 1 - 3 Months

Minnesota State University, Mankato
Advanced · Specialization · 3 - 6 Months

Skills you'll gain: Responsible AI, Data Ethics, Governance, AI Enablement, Generative AI, Business Ethics, Organizational Leadership, Stakeholder Engagement, Strategic Leadership, Ethical Standards And Conduct, Stakeholder Communications, Law, Regulation, and Compliance, Compliance Management, Accountability Frameworks, Regulatory Compliance, Regulation and Legal Compliance, Accountability, AI Orchestration, User Feedback
Intermediate · Course · 1 - 3 Months

Coursera
Skills you'll gain: Canva (Software), Social Media Content, Social Media Campaigns, Content Creation, Visual Design, Social Media Marketing, Generative AI, Video Production, Content Marketing, Graphic Design, Video Editing, ChatGPT, Marketing Design, AI Workflows, Prompt Engineering, Content Strategy, Animations, Storytelling, Branding, Responsible AI
Intermediate · Specialization · 3 - 6 Months

Rice University
Skills you'll gain: Oral Expression, Presentations, Technical Communication, Verbal Communication Skills, Public Speaking, Infographics, Interactive Data Visualization, Persuasive Communication, Communication Strategies, Communication, Verbal Strategic Communication, Non-Verbal Communication, Graphic and Visual Design, Stress Management
Mixed · Course · 1 - 3 Months

The Expert Academy
Skills you'll gain: Selling Techniques, Active Listening, Trustworthiness, Emotional Intelligence, Sales Strategy, Empathy & Emotional Intelligence, Empathy, Business Ethics, Influencing, Sales, Customer Relationship Building, Customer Retention, Relationship Management, Customer experience strategy (CX), Customer experience improvement, Ethical Standards And Conduct, Rapport Building, Honesty, Personal Integrity, Self-Awareness
Intermediate · Course · 1 - 4 Weeks