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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.


Popular Customer Journey Courses and Certifications


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    AI CERTs

    AI in Finance Agent

    Skills you'll gain: Responsible AI, Agentic Workflows, Risking, Generative AI Agents, AI Enablement, Artificial Intelligence and Machine Learning (AI/ML), Power BI, AI Workflows, Accounting and Finance Software, Regulatory Compliance, Automation, Financial Data, Wealth Management, Compliance Management, Generative AI, Financial Forecasting, Data Processing, Finance, Workflow Management, General Finance

    Intermediate · Course · 1 - 3 Months

  • Status: New
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    Logical Operations

    Microsoft Access for Office 365: Part 1

    Skills you'll gain: Microsoft Access, Database Design, Relational Databases, Database Application, Database Management, Databases, Data Integration, Data Management, Information Management, Data Entry, Microsoft 365, Microsoft Office, Query Languages, User Interface (UI), Productivity Software

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
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    I

    IBM

    Introduction to DevOps

    Skills you'll gain: DevOps, Agile Methodology, Cloud-Native Computing, CI/CD, Test Driven Development (TDD), Scrum (Software Development), Behavior-Driven Development, Performance Metric, Accountability, Team Oriented, Culture Transformation, Microservices, Cross-Functional Collaboration

    4.8
    Rating, 4.8 out of 5 stars
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    4.1K reviews

    Beginner · Course · 1 - 3 Months

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    University of London

    How to Finance and Grow Your Startup – Without VC

    Skills you'll gain: Business Modeling, Entrepreneurial Finance, Product Management, Financial Modeling, Product Development, Entrepreneurship, Case Studies, Go To Market Strategy, Business Strategy, Customer Analysis, Market Opportunities, Finance, Business Development, New Business Development, Growth Strategies, Revenue Management

    4.6
    Rating, 4.6 out of 5 stars
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    473 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
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    IBM

    ETL and Data Pipelines with Shell, Airflow and Kafka

    Skills you'll gain: Extract, Transform, Load, Apache Airflow, Data Pipelines, Apache Kafka, Data Warehousing, Data Transformation, Data Migration, Web Scraping, Data Integration, Shell Script, Data Processing, Data Mart, Unix Shell, Big Data, Performance Tuning, Scalability

    4.5
    Rating, 4.5 out of 5 stars
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    447 reviews

    Intermediate · Course · 1 - 3 Months

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    Workday

    Workday Basics Series

    Skills you'll gain: Workday (Software), Business Intelligence, Report Writing, Workforce Management, Data Integration, Brand Management

    4.8
    Rating, 4.8 out of 5 stars
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    359 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
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    A

    Adobe

    Digital Marketing

    Skills you'll gain: Promotional Strategies, Marketing Planning, Marketing Strategy and Techniques, Digital Marketing, Adobe Express, Target Audience, Marketing Materials, Marketing Effectiveness, Marketing Automation, Customer Relationship Management, Advertising, Customer Acquisition Management, Customer Engagement, Content Creation, Generative AI Agents

    4.8
    Rating, 4.8 out of 5 stars
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    306 reviews

    Beginner · Course · 1 - 4 Weeks

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    Microsoft

    Smarter Content and Communications with Microsoft Copilot

    Skills you'll gain: Prompt Engineering, Microsoft Copilot, Content Performance Analysis, Marketing and Public Relations, Editing, Customer Insights, Content Development and Management, Proofreading, Public Relations, Integrated Marketing Communications, Customer Analysis, Content Creation, Marketing Communications, Persona Development, Writing and Editing, Content Management, Content Marketing, Content Strategy, Generative AI, Marketing Strategies

    4.6
    Rating, 4.6 out of 5 stars
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    188 reviews

    Beginner · Specialization · 3 - 6 Months

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    Emory University

    Conflict Transformation

    Skills you'll gain: Conflict Management, Mediation, Empathy, Collaboration, Communication Strategies, Self-Awareness, Active Listening, Adaptability, Communication

    4.8
    Rating, 4.8 out of 5 stars
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    456 reviews

    Beginner · Course · 1 - 3 Months

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    Northwestern University

    The Business of Social

    Skills you'll gain: Social Media Marketing, Social Media Strategy, Social Media, Marketing Effectiveness, Marketing, Performance Measurement, Business Metrics, Customer Engagement, Business-To-Consumer, Key Performance Indicators (KPIs), Integrated Marketing Communications, Program Management, Marketing Budgets, Law, Regulation, and Compliance, A/B Testing, Information Privacy, Data Security

    4.7
    Rating, 4.7 out of 5 stars
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    821 reviews

    Mixed · Course · 1 - 4 Weeks

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    U

    University of Illinois Urbana-Champaign

    Developing a Winning Marketing Strategy

    Skills you'll gain: Marketing Planning, Marketing, Marketing Management, Branding, Marketing Strategy and Techniques, Consumer Behaviour, Product Marketing, Go To Market Strategy, Marketing Analytics, Value Propositions, Market Analysis, Target Market, Customer Insights

    Build toward a degree

    4.8
    Rating, 4.8 out of 5 stars
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    1.8K reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    H

    HubSpot Academy

    Sales Training: Building Your Sales Career

    Skills you'll gain: Inside Sales, Sales Training, Consultative Selling, Sales, Sales Strategy, Sales Process, Relationship Building, Customer Relationship Building, Customer Analysis, Personalized Service, Communication

    4.7
    Rating, 4.7 out of 5 stars
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    672 reviews

    Beginner · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer journey courses

  • AI in Finance Agent: AI CERTs
  • Microsoft Access for Office 365: Part 1 : Logical Operations
  • Introduction to DevOps: IBM
  • How to Finance and Grow Your Startup – Without VC: University of London
  • ETL and Data Pipelines with Shell, Airflow and Kafka: IBM
  • Workday Basics Series: Workday
  • Digital Marketing: Adobe
  • Smarter Content and Communications with Microsoft Copilot: Microsoft
  • Conflict Transformation: Emory University
  • The Business of Social: Northwestern University

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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425 courses
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