Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Copenhagen Business School
Skills you'll gain: Sustainable Business, Corporate Sustainability, Sustainable Development, Sustainable Systems, Business Modeling, Environmental Regulations, Business Transformation, Strategic Partnership, Consumer Behaviour, Organizational Strategy, Innovation, Environmental Social And Corporate Governance (ESG), Sustainability Reporting, Product Lifecycle Management, Materials Management, Case Studies
Beginner · Course · 1 - 3 Months

Skills you'll gain: Cold Calling, Selling Techniques, Closing (Sales), Overcoming Objections, Sales Presentation, Sales, Sales Process, Sales Prospecting, Lead Generation, Telephone Skills, Customer Relationship Building, Active Listening, Communication Strategies, Customer Engagement
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Product Lifecycle Management, Product Flow Diagram, Product Strategy, Innovation, Design Thinking, Process Flow Diagrams, Ideation, New Product Development, Customer Insights, Go To Market Strategy, Product Development, Product Planning, Product Management, AI Product Strategy, Competitive Analysis, Product Marketing, Product Roadmaps, Prototyping, Strategic Planning, Generative AI
Beginner · Specialization · 1 - 3 Months

SkillUp
Skills you'll gain: Stakeholder Engagement, Project Management Life Cycle, Resource Management, Risk Management, Earned Value Management, Stakeholder Management, Project Risk Management, Team Motivation, Project Schedules, Project Management Institute (PMI) Methodology, Project Management, Negotiation, Project Planning, Leadership and Management, Risk Mitigation, Active Listening, Leadership, Systems Development Life Cycle, Agile Project Management, Cost Management
Beginner · Specialization · 3 - 6 Months

Google Cloud
Skills you'll gain: Cloud Security, Identity and Access Management, Intrusion Detection and Prevention, Computer Security Incident Management, Threat Management, Cyber Threat Hunting, Risk Management Framework, Cyber Attacks, Cyber Operations, Vulnerability Management, Continuous Monitoring, Event Monitoring, Disaster Recovery, Incident Management, Generative AI, DevSecOps, Cyber Risk, Cloud Storage, Google Cloud Platform, Cybersecurity
Beginner · Professional Certificate · 3 - 6 Months

Universidad Austral
Skills you'll gain: Service Design, Customer experience improvement, User Research, Customer experience strategy (CX), Experience Design, Customer Service, Service Improvement, Design Thinking, Expectation Management, Customer Insights, Consumer Behaviour
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Product Development, Product Management, Product Lifecycle Management, Product Roadmaps, Market Research, Microsoft 365, Product Requirements, AI Product Strategy, Cross-Functional Collaboration, Project Management Institute (PMI) Methodology, Product Strategy, Compliance Management, Competitive Analysis, Enterprise Security, Agile Methodology, Market Data, Stakeholder Management, Prioritization
Beginner · Course · 1 - 3 Months

LearnQuest
Skills you'll gain: Backlogs, Agile Methodology, Scrum (Software Development), User Story, Sprint Retrospectives, Sprint Planning, Agile Project Management, Team Leadership, Estimation, Cross-Functional Collaboration
Beginner · Course · 1 - 3 Months

Skills you'll gain: Adobe Express, Social Media Content, Social Media, Content Creation, Social Media Strategy, Social Media Marketing, Content Performance Analysis, Social Media Management, Social Media Campaigns, Adobe Firefly, Intellectual Property, Target Audience, Web Content, Marketing Materials, Instagram, Drive Engagement, Target Market, Customer Engagement, Content Strategy, Branding
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Large Language Modeling, Generative AI, Generative Model Architectures, Generative Adversarial Networks (GANs), Hugging Face, Data Pipelines, PyTorch (Machine Learning Library), Natural Language Processing, Text Mining, Data Preprocessing, Artificial Intelligence, Recurrent Neural Networks (RNNs)
Intermediate · Course · 1 - 4 Weeks

DeepLearning.AI
Skills you'll gain: Data Pipelines, Data Architecture, Requirements Analysis, Amazon Web Services, Data Infrastructure, Data Warehousing, Data Integration, Data Processing, System Requirements, Extract, Transform, Load, Performance Tuning, Security Controls, Cloud Computing, Data Transformation, Scalability
Intermediate · Course · 1 - 4 Weeks

Rutgers the State University of New Jersey
Skills you'll gain: Strategic Sourcing, Demand Planning, Procurement, Supplier Relationship Management, Supply Chain, Supply Chain Planning, Operational Efficiency, Customer Demand Planning, Supply Chain Management, Presentations, Operations, Logistics, Transportation Management, Forecasting, Inventory and Warehousing, Cost Reduction, Decision Making
Mixed · Course · 1 - 3 Months