
Emory University
Skills you'll gain: AI Personalization, Personalized Service, Customer experience improvement, Marketing Psychology, ChatGPT, Business-To-Consumer, Customer Engagement, Consumer Behaviour, Customer Service, Artificial Intelligence, Automation, Marketing, Responsible AI, Marketing Analytics, Algorithms, Content Management
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Web Content Accessibility Guidelines, Usability, Usability Testing, Web Design, Web Development Tools, Test Tools, Web Development, Customer Service
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Customer Complaint Resolution, Telephone Skills, English Language, Customer Service, Customer Inquiries, Product Knowledge, Greeting Customers, Customer Communications Management, Writing, Business Writing, Verbal Communication Skills, Vocabulary, Grammar, Oral Expression, Communication
Mixed · Course · 1 - 3 Months

Skills you'll gain: Cross Selling, Retail Sales, Product Demonstration, Upselling, Selling Techniques, Personalized Service, Sales Training, Sales Strategy, Customer experience improvement, Merchandising, Customer Service, Team Oriented, Customer Engagement, Customer Complaint Resolution
Intermediate · Course · 1 - 4 Weeks

Tecnológico de Monterrey
Skills you'll gain: Telehealth, Chronic Diseases, Patient-centered Care, Care Management, Health Care, Health Assessment, Healthcare Ethics, Patient Education And Counseling, Patient Communication, Medical Privacy, Regulatory Compliance
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: AI Personalization, Generative AI, Responsible AI, Customer Analysis, Customer Service, Customer experience improvement, AI Enablement, LLM Application, Natural Language Processing
Beginner · Course · 1 - 4 Weeks

Dubai College of Tourism
Skills you'll gain: Travel Arrangements, Client Services, Booking (Sales), Proposal Development, Customer Service, Customer Data Management, Customer Communications Management, Office Procedures, Hospitality, Expense Management, Product Knowledge, Cost Estimation, Workflow Management, Document Management
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: User Feedback, Customer Insights, Customer experience improvement, Customer Service, Microsoft 365, Market Research, User Research, Target Audience, Analysis, Key Performance Indicators (KPIs), Marketing
Beginner · Guided Project · Less Than 2 Hours

University of Copenhagen
Skills you'll gain: Patient Education And Counseling, Chronic Diseases, Community Health, Primary Care, Health Disparities, Preventative Care, Health Care, Public Health, Care Management, Health Systems, Health Promotion, Nutrition and Diet, Diagnostic Tests, Risk Analysis
Intermediate · Course · 1 - 4 Weeks

Duke University
Skills you'll gain: Neurology, Telehealth, Patient Evaluation, Patient Education And Counseling, Health Technology, Clinical Assessment, Health Assessment, Patient Safety, Health Care, Care Coordination, Patient Treatment, Health Informatics, Telecommunications
Beginner · Course · 1 - 4 Weeks

Peking University
Skills you'll gain: Nursing, Science and Research, Clinical Research, Scientific Methods, Clinical Research Ethics, Medical Science and Research, Biostatistics, Epidemiology
Intermediate · Course · 1 - 3 Months

University of Arizona
Skills you'll gain: Teamwork, Empathy, Visionary, Cultural Diversity, Collaboration, Critical Thinking and Problem Solving, Environmental Issue, Systems Thinking, Strategic Planning, Sustainable Development, International Relations, Innovation, Social Impact
Beginner · Course · 1 - 3 Months