Skills you'll gain: Active Directory, Network Administration, Dynamic Host Configuration Protocol (DHCP), Technical Support and Services, General Networking, Firewall, Microsoft Windows, Local Area Networks, Lightweight Directory Access Protocols, Network Security, Network Troubleshooting, Computer Networking, Mac OS, Group Policy, Network Infrastructure, TCP/IP, User Accounts, Authorization (Computing), Network Protocols, Multi-Factor Authentication

Skills you'll gain: Technical Support and Services, Help Desk Support, Desktop Support, End User Training and Support, Technical Support, Software Documentation, Technical Documentation, Hardware Troubleshooting, Issue Tracking

Skills you'll gain: Project Scoping, Communication Planning, Scope Management, Quality Management, Resource Planning, Project Risk Management, IT Management, Stakeholder Management, Cost Management, Risk Management, Communication Strategies, Resource Allocation, Project Management, Leadership and Management, Resource Management, Cost Estimation, Stakeholder Engagement, Scheduling, Risk Mitigation, Information Technology

Skills you'll gain: IT Service Management, Technical Support and Services, Technical Support, Service Level, Service Management, Help Desk Support, Customer Service, End User Training and Support, Remote Access Systems, Issue Tracking, Technical Communication, Technical Documentation

Skills you'll gain: Economics, Policy, and Social Studies, Socioeconomics, Economics, Social Studies, Social Sciences, Labor Relations, Public Policies, Policy Analysis

Skills you'll gain: IT Service Management, Service Management, Digital Transformation, Information Technology Infrastructure Library, IT Management, Communication Strategies, Stakeholder Communications, Strategic Communication, Management Training And Development, People Development, Business Transformation, Information Technology, Technology Strategies, Stakeholder Engagement, Organizational Strategy, Professional Networking, Value Propositions, Business Operations, Customer experience improvement, Continuous Improvement Process

Skills you'll gain: COBOL (Programming Language), Debugging, Program Development, Programming Principles, Development Testing, Software Testing, Computer Programming, Maintainability, Business Logic

Skills you'll gain: Customer Service, Customer Relationship Building, Continuous Improvement Process, Process Improvement, Client Services, Quality Improvement, Performance Metric, Service Improvement, Customer Support, Customer experience improvement, Technical Support and Services, Customer Complaint Resolution, Performance Measurement, Client Support, Technical Support, Performance Analysis, Business Metrics, Customer Retention, Key Performance Indicators (KPIs), Relationship Management

Skills you'll gain: Business Continuity, Business Continuity Planning, Audit Planning, Technology Strategies, Auditing, Disaster Recovery, Contingency Planning, Information Technology, Business Risk Management, Network Planning And Design, Internal Auditing, Organizational Effectiveness, Incident Response, Risk Analysis

Skills you'll gain: Enterprise Risk Management (ERM), IT Management, Information Technology, Risk Management, Data Management, Compliance Management, Risk Mitigation, Data Governance, Law, Regulation, and Compliance, Regulatory Compliance, Regulatory Requirements, Patch Management, Governance, Vulnerability Management, Data Ethics, Data Security, Personally Identifiable Information, Data Storage, Vendor Management, Generally Accepted Auditing Standards

Skills you'll gain: Disaster Recovery, Data Validation, Project Risk Management, Business Continuity, Security Controls, IT General Controls (ITGC), Risk Mitigation, Project Management, Risk Management, System Testing, System Implementation, Information Management, Data Integrity, Software Development Methodologies, Program Evaluation

Skills you'll gain: Cloud Services, Virtualization, Cloud Technologies, Cloud Hosting, Cloud Platforms, Productivity Software, Cloud Solutions, Cloud Computing, Virtualization and Virtual Machines, Cloud Applications, Cloud Management, Business Software, Business Technologies, Technical Support and Services, Collaborative Software, Microsoft 365, Technical Support, End User Training and Support, Servers, Help Desk Support