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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


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    Coursera

    Optimize Your Marketing Pipeline with AI

    Beginner · Course · 1 - 4 Weeks

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    Microsoft

    Microsoft Generative AI Engineering

    Skills you'll gain: Generative AI, Generative Model Architectures, Prompt Engineering, Responsible AI, Generative Adversarial Networks (GANs), MLOps (Machine Learning Operations), AI Security, Multimodal Prompts, Data Ethics, AI Workflows, Microsoft Azure, ChatGPT, AI Orchestration, Azure DevOps, Model Deployment, AI Enablement, PyTorch (Machine Learning Library), Artificial Intelligence and Machine Learning (AI/ML), Application Lifecycle Management, Python Programming

    Intermediate · Professional Certificate · 3 - 6 Months

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    Packt

    Data Meets Design – Business PowerPoint Skills

    Skills you'll gain: Data Visualization, Storytelling, Infographics, Layout Design, Branding

    Intermediate · Course · 3 - 6 Months

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    Coursera

    OutSystems Fundamentals Create Your First Web App

    Skills you'll gain: Application Deployment, Application Development, Web Applications, Data Modeling, Responsive Web Design, Application Design, Database Design, Systems Design, User Interface (UI) Design, UI Components, Business Logic

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    Next-Gen Workplace Automation with GenAI

    Skills you'll gain: CrewAI, Prompt Engineering, Anthropic Claude, Email Automation, Generative AI, ChatGPT, AI Orchestration, AI Workflows, AI Enablement, Responsible AI, AI Product Strategy, Agentic Workflows, Automation, Workflow Management, Report Writing, Productivity, Innovation, Operational Efficiency, Performance Reporting, Customer Support

    4.4
    Rating, 4.4 out of 5 stars
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    383 reviews

    Intermediate · Specialization · 1 - 3 Months

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    Coursera

    Build, Analyze, and Refactor LLM Workflows

    Skills you'll gain: Retrieval-Augmented Generation, LangChain, LLM Application, AI Workflows, Performance Tuning, Model Deployment, Prompt Engineering, Enterprise Application Management, Maintainability, System Monitoring, Scalability, Application Performance Management, Cost Reduction, Vector Databases

    Intermediate · Course · 1 - 4 Weeks

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    University of Pennsylvania

    Operations Analytics

    Skills you'll gain: Descriptive Analytics, Business Analytics, Operations Research, Analytics, Predictive Analytics, Operational Analysis, Business Operations, Business Intelligence, Data Analysis, Operations Management, Data-Driven Decision-Making, Demand Planning, Forecasting, Simulation and Simulation Software, Business Modeling, Inventory and Warehousing, Process Optimization, Risk Analysis, Supply Chain Planning, Decision Making

    4.7
    Rating, 4.7 out of 5 stars
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    5.1K reviews

    Mixed · Course · 1 - 4 Weeks

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    University at Buffalo

    Electric Power Systems

    Skills you'll gain: Electrical Substation, Electrical Power, Electric Power Systems, Electrical Systems, Energy and Utilities, Basic Electrical Systems, Electrical Equipment, Electrical Safety, Low Voltage, High Voltage, Sustainable Technologies

    4.7
    Rating, 4.7 out of 5 stars
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    7.7K reviews

    Beginner · Course · 1 - 4 Weeks

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    EDUCBA

    Apply Chef to Automate Cloud Infrastructure Projects

    Skills you'll gain: Apache, CI/CD, Full-Stack Web Development, Continuous Deployment, Ruby (Programming Language), Service Management, Software Installation

    Beginner · Course · 1 - 4 Weeks

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    Edureka

    Financial Automation with Generative AI

    Skills you'll gain: Responsible AI, Data Ethics, Data Governance, Workflow Management, No-Code Development, Financial Data, Accounting and Finance Software, Artificial Intelligence, Financial Management, Generative AI, Automation, Financial Forecasting, Financial Regulation, Finance, Financial Reporting, Data Management, Financial Analysis, Accounting, Strategic Decision-Making, Securities (Finance)

    Advanced · Course · 1 - 4 Weeks

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    Logical Operations

    Cisco Implementation and Administration (CCNA 200-301)

    Skills you'll gain: Network Troubleshooting, Network Administration, Network Security, Wireless Networks, Dynamic Host Configuration Protocol (DHCP), Computer Networking, Virtual Local Area Network (VLAN), Local Area Networks, Network Switches, Network Architecture, Network Routers, TCP/IP, Network Infrastructure, Networking Hardware, Network Routing, IT Automation, Network Protocols, Hardware Troubleshooting, Routing Protocols, Network Model

    Beginner · Specialization · 1 - 3 Months

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    Packt

    Procedural Maze Building - Unity 6 and Blender Compatible

    Skills you'll gain: Unity Engine, 3D Assets, Game Design, Virtual Environment, Video Game Development, Debugging, Computer Graphics, Algorithms, Scripting, Computer Programming

    Advanced · Course · 1 - 3 Months

Searches related to customer experience

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1…787980…549

In summary, here are 10 of our most popular customer experience courses

  • Optimize Your Marketing Pipeline with AI: Coursera
  • Microsoft Generative AI Engineering: Microsoft
  • Data Meets Design – Business PowerPoint Skills: Packt
  • OutSystems Fundamentals Create Your First Web App: Coursera
  • Next-Gen Workplace Automation with GenAI: Coursera
  • Build, Analyze, and Refactor LLM Workflows: Coursera
  • Operations Analytics: University of Pennsylvania
  • Electric Power Systems: University at Buffalo
  • Apply Chef to Automate Cloud Infrastructure Projects: EDUCBA
  • Financial Automation with Generative AI: Edureka

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